Perfect location and amazing staff

Stayed in August 2025

SOME RENOVATION MAY BE USEFUL.

THE PLACE IS MAGNIFICENT.

Stayed in June 2025

Not much, maybe breakfast on the terrace would have been the icing on the cake but we were informed that the seagulls might be a menace

Everything was great, from the location, helpful staff, attention to detail, old world charm… Have to try once as it’s not a cheap hotel, but in my opinion it was a great experience

Stayed in April 2025

We hated that we couldn’t stay longer.

Amazing hotel. Grounds were beautiful. Breakfast was amazing. Perfect day ended with Negroni flight watching the sunset at hotel bar.

Stayed in October 2024

Kettles are not provided in the rooms although they are available on request apparently.

The hotel has a wonderful location on the coastline with fabulous views over the bay. The staff are friendly and very helpful and the breakfast buffet is astonishing.

Stayed in November 2024

Nothing, it was a perfect stay.

We liked everything, the hotel is fantastically located, in the heart of Sorrento, in a beautiful, large garden, full of beautiful flowers and plants. The hotel staff deserves the highest distinction, incredibly helpful. We received a beautiful room, so beautiful that we wondered for a long time whether to go into the city at all, it was so beautiful, full of authentic antiques, a terrace and such an extraordinary atmosphere. Perfect breakfast, comfortable bed, everything was perfect. We travel a lot, but this was one of the greatest hotels we have visited.

Stayed in August 2024

I have stayed in many hotels across the world from 2 star to 4 star but found the 5 star Excelsior Vittoria to be the best. We didn’t find one thing we didn’t like. Every member of staff we found to be of the highest order.

Stayed in October 2024

You could hear everything from the neighbouring bathroom which was really uncomfortable, but everything else was better than perfect.

Hotel is in an amazing location & all the staff were excellent and really helped make the stay (not forgetting the owners too)

Stayed in August 2024

Nothing.

The Grand Excelsior Vittoria is the epitomy of magnificent hotels in Sorrento. The private location in the middle of the city and the expansive views of the gulf are inimitable. The staff and service are beyond exceptional and for the caliber hotel they are, they are very child friendly. They also have a direct elevator to the marina. I would never want to stay anywhere else in Sorrento. You feel you are living in a different era altogether.

Stayed in August 2024

Marvelous views, marvelous decor, marvelous garden, marvelous restaurants, marvelous location. Great place to stay when doing various day tours on the Amalfi coast and to Capri. Pure luxury.

Stayed in July 2024

Like a lot of historic buildings, its difficult to deliver the right number of bedside sockets for our multiple devices, but we got by.

I've stayed at some of the very best hotels in the world, but I think this was the best. We had a slight problem at the start of our stay but it was resolved so well and so professionally that it only enhanced the experience. ALL the staff from the general manager, Tiziana right down to the room maids and bell boys were absolutely superb and they all seemed to know everyone's name which was impressive. The breakfast buffet was fantastic and the service exceptional. We used the both the Terrazzo Bosquet and L'Orangerie restaurants in the evening and I can highly recommend both of them. Oh, and the suite was fantastic.

Stayed in June 2024

Can’t wait to return

Best hotel I’ve ever had the please to say in 20 years of travel this is by far the best in the world

Stayed in July 2024

The hotel and the staff are amazing. They could not do enough for us and we loved every minute of being there!

Stayed in June 2024

Nothing

Beautiful traditional hotel in extensive grounds.

Stayed in September 2023

No tea or coffee in the room

Perfect location . Immaculate, staff very attentive.

Stayed in August 2023

Wonderful hotel, looking at the Bay of Naples/Vesuvius from our room/balcony Ate at the Michelin restaurant - food was fantastic Biggest selection of cakes/pastries even seen at a breakfast - and they were scrumptious Wonderful piano playing at breakfast - absolutely delightful Also the pianist in the evening was fantastic - the atmosphere created on the balcony was really special

Stayed in July 2023

Beautiful place, perfectly situated with convenient elevator down to the port for easy ferry departure. The service was amazing, including a live piano player during our sumptuous breakfast. Amazingly attentive and friendly staff.

Stayed in July 2023

Absolutely zero complaints. We will return to this hotel.

This hotel was divine. Centrally located, fantastic staff, and the most beautiful terrace overlooking the bay.

Stayed in June 2023

N/A

position on cliff edge over bay… views The stunning gardens setting The decor The fabulous staff

Stayed in June 2023

Internet connection patchy in bedroom

Location, staff friendliness, views

Stayed in May 2023

Absolutely everything was exceptional! The staff, the hotel, the location. Best hotel I have ever stayed at!

Stayed in May 2023

nothing

the location was fantastic, right downtown, but far enough away from the traffic noise. the hotel is on a cliff overlooking the sea, with a great terrace on which to enjoy an aperitif before walking into the adorable downtown for dinner.

Stayed in November 2022

Everything about this hotel is amazing. A stunning building with beautiful architecture and interiors, the gorgeous terrace and views, the amazing staff who are friendly and help with every need as well as all the luxury 5 star touches that felt so special. Our evening in Terazza Bosquet was the best fine dining we have eaten at for some time. Thank you all for a wonderful stay. I have convinced my husband to renew our vows here in the future!

Stayed in November 2022

Everything was either excellent or exceptional especially the hotel staff. Great decor and large rooms Located in the center Nice breakfast

Stayed in October 2022