Reviews of Hotel Milano Regency 4 stars

Dear Guest, We are truly sorry that your experience did not meet your expectations. However, we feel it is necessary to clarify some important points. Upon your arrival, your attitude was immediately aggressive and loud, to the extent that you did not even allow us the opportunity to speak or assist you calmly. Our staff, while trying to reassure you and invite you to remain calm, was repeatedly interrupted with raised voices and disrespectful remarks. Therefore, we find it surprising that you describe our behavior as “rude,” especially when our colleague was simply trying to de-escalate the situation and was met with your response, “DON’T TELL ME TO CALM DOWN.” Regarding the room service, we would like to remind you that the information displayed on Booking.com is always accurate and up to date. If your husband misunderstood what was included, it is unfair to blame our staff for something that was clearly stated on the platform. As for the parking, we would like to point out that you were personally escorted by a member of our team to the parking area located directly in front of the hotel. The fee of €25 is clearly mentioned on Booking.com. Your decision not to use it does not reflect any failure on our part. We understand that a long journey can be tiring, but for this very reason, we believe that a calmer and more respectful attitude would have made the welcome more pleasant for everyone involved. We work each day with dedication and respect, and it is not fair to direct personal frustration at the people who are here to help. Sincerely, HOTEL REGENCY

Dear Guest, We are truly sorry that your experience did not meet your expectations. However, we feel it is necessary to clarify some important points. Upon your arrival, your attitude was immediately aggressive and loud, to the extent tha… Show more

Dear Guest, we have reviewed the dispute you opened on Booking.com regarding an issue with the bed. However, we would like to point out that you did not show up at our property, and your review is based solely on a description. Regarding the refund request you submitted, Booking.com carried out the necessary checks and confirmed that all the information provided in the listing was accurate. For this reason, your request was denied. Should you need any further clarification, we remain at your disposal. Kind regards HOTEL REGENCY

Dear Guest, we have reviewed the dispute you opened on Booking.com regarding an issue with the bed. However, we would like to point out that you did not show up at our property, and your review is based solely on a description. Regarding t… Show more

Dear Guest, Thank you for taking the time to share your feedback, although we regret to hear about your disappointment. We would like to clarify that our parking is not advertised as free. This information is clearly stated on all our official channels, including our website and major booking platforms. If there was a misunderstanding, we are sorry, but we cannot be held responsible for incorrect assumptions or lack of attention while reading. Regarding cleanliness, we are genuinely surprised by your comment. Our housekeeping team works diligently every day to meet the standards expected of a 4-star hotel, and our rooms undergo regular professional treatments to ensure hygiene and comfort. We are always open to constructive criticism, but we also believe it is important to defend the integrity and transparency of our services. Kind regards Hotel Regency

Dear Guest, Thank you for taking the time to share your feedback, although we regret to hear about your disappointment. We would like to clarify that our parking is not advertised as free. This information is clearly stated on all our off… Show more