The room was very small, which is understandable. However, you have to leave your keys at the reception every time you go out, which is a bit unusual.

The receptionists were very kind and always smiling. The room was clean.

Stayed in August 2025

Rooms could do with an update.

Our 2nd time at the Carlton Capri.. The location is ideal, situated in unassuming back street, just out of the hustle and bustle of the Grand Canal, near enough to the bus station for getting to and from the Airport. Staff friendly and helpful. Comfortable stay.

Stayed in July 2025

Nothing we didn’t like about the hotel

Very friendly and helpful staff Clean and comfortable room Great location

Stayed in August 2025

Great location, clean , air conditioned, elevator.

Stayed in July 2025

We had a wonderful stay at Hotel Carlton Capri! The location is perfect — very close to the train station and just a short walk from the Grand Canal. The staff was incredibly kind and helpful, always making us feel welcome. The room was clean, comfortable, and charmingly decorated. We would definitely stay here again on our next visit to Venice! 🇮🇹🫶

Stayed in July 2025

Rooms a bit dated

Location

Stayed in July 2025

We found nothing to dislike. The hotel is in the older European style which may not suit those who prefer a modern style hotel.

Hotel Carlton Capri is well located near the Train Station and Grand Canal. Staff were courteous and happy to assist with any questions we had including great dining options. Hotel is well maintained, and rooms were clean and quiet.

Stayed in July 2025

Aside from the oppressive heat and humidity, which had nothing to do with the hotel, nothing.

The hotel upgraded us to the Hotel Carlton on the Grand Canal which turned into much nicer accommodations. The building and its furnishings were noticeably older and a little worn but were still impressive in its ostentatious baroque opulence. The staff was more than pleasant and offered great information. But perhaps the most important aspect was the hotel's convenient location across the Grand Canal from the San Lucia Train station.

Stayed in June 2025

Centrally located. Walking distance from the station as well as major attractions. Our family room had sufficient space and bathroom was quite spacious.

Stayed in June 2025

We couldn’t close the door of the shower (it was broken) and ended up with a flooded room. The hotel couldn’t fix it so we spent two nights with water in our room

Location was great. Near the train station

Stayed in June 2025

Not applicable

Very organized and structured hotel, with a nice breakfast (paid separately, fair value). Lift to reach the rooms. Close to the train station with some minutes walking distance.

Stayed in June 2025

There were a couple of things you might expect in an older hotel - the shower leaked (shower over bath), even though we had the glass doors around all the time - seemed to end up with a puddle on the bathroom floor each time!

The location was great - very close to the Venezia Santa Lucia train station (easy walk across the bridge). The staff were mostly super friendly, and there was a really nice feel about the place. The room was on the small size, but fine for the location, and we put our luggage in the wardrobe. I would definitely stay again. We had the breakfast the first day - it was pretty good for 10 euro, and a good way to start a busy day.

Stayed in June 2025

The room was quite small but did the job

Staff was absolutely lovely. Everything was very clean.

Stayed in June 2025

Behind the Carlton hotel down a alley

Good location just off the canal

Stayed in June 2025

Simon at the front desk was awesome, the rooms were very nice , good location and breakfast was delicious

Stayed in May 2025

Nothing specific.

Room fine and fairly priced considering the location. Staff helpful and friendly. Breakfast good value.

Stayed in June 2025

A bit dated

Good beds, decent European shower, good breakfast

Stayed in May 2025

Everything was good except for the room signage. My room was on the 1st floor inside a door with no signage indicating more rooms. I looked for my room, which in the email was described as number 17 in the entire building, and there was no room 17. The rooms ended at number 16. We were lost for 30 minutes until we luckily found a staff member who was changing towels and he showed us. We tried calling the number that came in the email and no one answered. That was really annoying, the email didn't have the correct signage. But otherwise, everything was good.

Stayed in May 2025

The gentleman at front of house when I arrived was both friendly and welcoming, he is an asset to the hotel. It is well possitioned, close enough to the action but removed enough to make it reasonably priced.

Stayed in May 2025

This is a cute place in a very convenient and quiet location. The staff were friendly and helpful and the room was comfortable. It’s a small room but very good value for money considering the cost of hotels in Venice 😊

Stayed in May 2025

Nothing

The staff were very friendly ☺️

Stayed in May 2025

The AC is shut down during spring, autumn and winter. Despite the spring season, I would wake up each night drenched in sweat and the hotel staff offered no solution when i inquired about the AC.

I liked the price, location, cleanliness, and the staff

Stayed in April 2025

It was very nice to stay for one night.

Stayed in April 2025

Location and room was really good. WiFi was a monster, was surprised about that speed in a hotel.

Stayed in April 2025