9.4

Reviews of Petranima Wellness in Trulli

Contrada San Salvatore, 72017 Ostuni, Italy

  • Gabriele

    Reviewed: 23 August 2025 · Stayed in August 2025

    Verified review
  • Daniela

    Reviewed: 8 August 2025 · Stayed in August 2025

    Verified review
  • Carlo

    Reviewed: 6 August 2025 · Stayed in August 2025

    Verified review

    Service level was high

    Nothing

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  • Katherine

    Reviewed: 1 August 2025 · Stayed in July 2025

    Verified review

    Breakfast was good and staff were friendly Pool area looked nice Lots of parking space and easy to find

    Extensive online check-in required where you need to sign a contract, enter all your details, upload passport photo and then provide a selfie with your face next to your passport which seems excessive given the state of the property and security measures once you get there. Not to mention that I still had to sign documents and provide passport on arrival so not sure why it was even needed. Pictures online are dated and property looks a bit tired and unkempt. Sheets were old - they were pilling which meant they felt scratchy and had moth holes in them. No window in the room and it was stale smelling which had been masked with a diffuser that was way too strong so I had to put it outside.

    Property response:

    We thank you for your review and we are sorry that your stay did not fully meet your expectations. Regarding the check-in procedures, although documents can be sent online (a non-mandatory procedure), our staff personally meets guests to show them the resort's facilities and provide some information about the surrounding area. Furthermore, in accordance with current safety regulations, our staff is required to carry out an identity check. This is a quick and pleasant procedure that is generally appreciated by our guests. We regret that you found it tedious or inappropriate. As for the bed linens, we use only sealed sets provided by our laundry service. During your stay, we did not receive any communication from you regarding the need to change a set that was not in perfect condition. Had we been informed, we would have replaced it immediately. Regarding the type of room, you stayed in the "Anima" room, a typical “Casedda Ostunese” with star-vaulted ceilings, and therefore a very high ceiling. It may not have suited your personal taste, and we’re sorry for that, but once again, you did not contact our staff to request a possible room change — also because, at Petranima, each room is unique. We are very careful to guest satisfaction; this is reflected in the excellent reviews we regularly receive, which reward our commitment and deep dedication to our guests. For this reason, we are particularly sorry that we were not able to meet your expectations, and even more so that we were unaware, during your stay, of any aspects that were not to your liking. We certainly would have taken immediate action to correct them.

    We thank you for your review and we are sorry that your stay did not fully meet your expectations. Regarding the check-in procedures, although documents can be sent online (a non-mandatory procedure), our staff personally meets guests to sh… Show more

    Petranima Wellness in Trulli
    5 August 2025
  • Matthew

    Reviewed: 30 July 2025 · Stayed in July 2025

    Verified review
  • Luisa

    Reviewed: 12 July 2025 · Stayed in July 2025

    Verified review

    Everything

    Nothing

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  • Anonymous

    Reviewed: 11 July 2025 · Stayed in July 2025

    Verified review
  • Kathryn

    Reviewed: 8 July 2025 · Stayed in July 2025

    Verified review

    Everything. This was a wonderful experience and the staff were so friendly and welcoming. We were welcomed with a beverage for all of us while we checked in and they were helpful the entire time. The facilities were clean, the best beds I had on my whole time in Italy and the swimming pool was great.

    Nothing. It was all wonderful.

  • Geoffrey

    Reviewed: 26 June 2025 · Stayed in June 2025

    Verified review

    Petranima is in a quiet location and is perfect place to unwind with a large swimming pool and hot tub. Staying in a Trulli house was an experience, the accommodation was clean and there was an outside space to relax. Whilst food was available we went to restaurants in Martini Franca which is a short drive down the road.

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  • Adeline

    Reviewed: 20 June 2025 · Stayed in June 2025

    Verified review

    Beautiful, private, many amenities to work out, swim, jacuzzi and relax and soak in the sun!!Unmatched service. Staff were incredibly helpful and very accommodating!!

    Nothing not to like.

  • Tim

    Reviewed: 17 June 2025 · Stayed in June 2025

    Verified review

    Truly unique rooms, peaceful setting, and warm staff who made us feel right at home. Lovely breakfast, relaxing pool area, and just 25 minutes from Ostuni.

  • Ivonne

    Reviewed: 13 June 2025 · Stayed in June 2025

    Verified review
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  • Isabel

    Reviewed: 3 June 2025 · Stayed in May 2025

    Verified review
  • Anonymous

    Reviewed: 22 May 2025 · Stayed in May 2025

    Verified review

    Beautiful! Great pool and hot tub, very clean, very nicely landscaped.

    We unfortunately couldn’t drink the tap water but they did tell us this when we first came and gave us complimentary waters.

    Property response:

    Thank you for appreciating our wellness area and our gardens, it was a pleasure for us to host you. We always provide the rooms with bottles of water for our guests. A few days before your stay, due to a broken pipe immediately after the repair, a sanitization of the water system pipes was carried out as standard and for a few days we advised our guests not to drink water from the taps and we provided free bottles of water. The Petranima staff.

    Thank you for appreciating our wellness area and our gardens, it was a pleasure for us to host you. We always provide the rooms with bottles of water for our guests. A few days before your stay, due to a broken pipe immediately after the re… Show more

    Petranima Wellness in Trulli
    24 May 2025
  • Renee

    Reviewed: 13 May 2025 · Stayed in May 2025

    Verified review

    We spent 4 nights in a magical renovated Trulli! It was unique, clean and beautiful. Truly felt like a slice of paradise and was quiet. Breakfast had lots of options and the opportunity to get eggs (scrambled, fried) for no additional cost. While the pool was not heated, we still managed a dip while the sun was hot and then enjoyed the hot tubs thereafter. Staff were welcoming and very kind. Fabulous stay with kids ages 6 and 7. Would recommend!

    Dinner had to be ordered in advance, which we were made aware of so this just required some extra time planning. That said, it was great to have the dinner / food option on site.

    Property response:

    Thank you for being our guests and above all thank you for describing Petranima for what it really is, the magic of Petranima and the authenticity of our Trulli del 900' is unique. Our little "paradise" as you have defined it is certainly a very family-friendly place and we are happy that your little ones had a good time. Our breakfast is a buffet of local products and homemade cakes, our Wellness Area is really suitable for those who want to relax and get rid of stress. The staff of Petranima.

    Thank you for being our guests and above all thank you for describing Petranima for what it really is, the magic of Petranima and the authenticity of our Trulli del 900' is unique. Our little "paradise" as you have defined it … Show more

    Petranima Wellness in Trulli
    24 May 2025
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  • לילוש

    Reviewed: 2 May 2025 · Stayed in May 2025

    Verified review
  • Gasper

    Reviewed: 2 November 2024 · Stayed in October 2024

    Verified review

    What a hidden gem! As we arrived we were greeted by the staff in a serene environment with these amazing houses (trulli) where one seemed to be ours for the next few days. We actually had to expand our stay for one more night due to cozy atmosphere, relaxing facilities and friendly staff. What we also liked was the fact that swimming pool and a hot tub were still operational, what is not common in Italy at the very end of October. There was also an open-air gym - that allowed us to do some workouts after days of traveling and “food coma”, area is also friendly for an evening jog. As we were on the way back home, our daughter already told us that we must come back soon.;)

    Property response:

    Thank you for the beautiful words you have reserved for us. We are really happy that you liked our structure so much that you stayed an extra day. The magic of Petranima is to make our guests live their holiday in complete relaxation away from the stress of noises between uncontaminated nature and tranquility. Our staff tries to always be present to satisfy all the desires of our guests. Thank you for appreciating the wellness area. It was an honor for us to host you, we hope to have you back as our guests soon. The staff of Petranima

    Thank you for the beautiful words you have reserved for us. We are really happy that you liked our structure so much that you stayed an extra day. The magic of Petranima is to make our guests live their holiday in complete relaxation away f… Show more

    Petranima Wellness in Trulli
    3 November 2024
  • Henriette

    Reviewed: 29 October 2024 · Stayed in October 2024

    Verified review
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  • Lena

    Reviewed: 27 October 2024 · Stayed in September 2024

    Verified review

    Amazing - room was great and pool super nice as well! Super useful to be able to have breakfast, lunch and dinner when you don’t necessarily want to go out.

    N/A

    Property response:

    Thank you for being our guests and for appreciating our structure and our services. The staff of Petranima.

    Petranima Wellness in Trulli
    30 October 2024
  • Ingrid

    Reviewed: 18 October 2024 · Stayed in October 2024

    Verified review
  • James

    Reviewed: 10 October 2024 · Stayed in October 2024

    Verified review

    Such a relaxing spot. The rooms were amazing as was the breakfast. The beds were the most comfortable we have experienced in Europe. Our kids loved the hot tubs and pool. The breakfast was exceptional - very generous and lots of local produce.

    Nothing - wished we had stayed longer.

    Property response:

    We were happy to host your beautiful family. Thank you for appreciating everything about our facility, the comfort of the beds, the abundant breakfast made with typical local products, the swimming pool and the wellness area. Thanks again from all our staff. The Petranima staff.

    We were happy to host your beautiful family. Thank you for appreciating everything about our facility, the comfort of the beds, the abundant breakfast made with typical local products, the swimming pool and the wellness area. Thanks again f… Show more

    Petranima Wellness in Trulli
    15 October 2024
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  • Emilien

    Reviewed: 20 September 2024 · Stayed in September 2024

    Verified review

    Beautiful , landmark place and architecture. It was very beautiful and special. The team was amazingly nice, always available.

    Property response:

    Thank you for your beautiful words, we are happy that you appreciated the architecture, the authenticity and the location of our structure. Our staff always tries to give the best for our guests. Thanks again. The Petranima Staff.

    Petranima Wellness in Trulli
    22 September 2024
  • Craig

    Reviewed: 9 September 2024 · Stayed in September 2024

    Verified review
    Property response:

    Thank you for appreciating our property and for recommending it to new guests. We look forward to welcoming you to relive the magic of Petranima. The Petranima staff.

    Petranima Wellness in Trulli
    22 September 2024
  • Ann

    Reviewed: 29 August 2024 · Stayed in August 2024

    Verified review

    Fantastic hotel. Fantastic interior. Fantastic food. Everything was great

    Property response:

    Thank you for being our guests, we are really happy that your holiday was "fantastic". We are waiting for you to make you relive the magic of Petranima. The staff of Petranima.

    Petranima Wellness in Trulli
    29 August 2024
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