Reviews of Albergo Moderno 2 stars
Via Vincenzo Civitali 38 San Concordio in Contrada, 55100 Lucca, Italy
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewIt was less than a 10 minute walk from the station and was an easy walk into the centre of Lucca. The room was clean and comfortable and the Continental breakfast was good and very much appreciated. Staff were welcoming too.
My own fault - I didn’t take note that check in wasn’t available when I arrived at the property. It meant I had to carry my case around on my first day though I’m sure I could have found somewhere to leave them if I’d looked.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe location
The Non functioning air conditioning. The rudeness of the Manager asking me to pay more because I had to be moved to another room. The rudeness that he confronted me in front of guests in the dining room, I felt threatened & had to leave. The non apology for not offering a facility that I paid for. False advertising, the air conditioning didn't work in Summer. Overall felt very uncomfortable. Very stiff uncomfortable bed linen too. Would not recommend
Dear Sharon ,you started the conversation in the breakfast room. You arrived at 3pm very hot and you immediately challenged the lack of lift. i brought the big siutcase to your room . you immediately opened the window letting in the heat. The air- condition sistema is centralised and the sensor if the window is opened turns off. On the same morning , one of his compatrioti left from the same room without any air conditionig problems .Nobody asked you for extra money , i only pointer out that you booked a single room and in return you got a large double room on the ground floor , given also his foot problem. Our booking reviews are all verfied. it is offensive to us that you claim they are false . the next time you choose a hotel , check all the facilities well , not just the cost. This season we have hosted many customers from Australia and we have a good memory ad will continued to have it . I wish you more luck in your bookings from now you!
Dear Sharon ,you started the conversation in the breakfast room. You arrived at 3pm very hot and you immediately challenged the lack of lift. i brought the big siutcase to your room . you immediately opened the window letting in the heat. T… Show more
Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewLocation is the best.
Grazie mille anonimo !
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewHelpful and friendly staff :)
The AC in the room wasn’t working very well.
Hi Adrian thank you for your review . You could have told us about the problem with the air condition , we would have solved it . Sometimes customer get the thermostat setting wrong . Our air conditioning system is centralised , other customer have had no problem . I am sorry we would have solved !
Hi Adrian thank you for your review . You could have told us about the problem with the air condition , we would have solved it . Sometimes customer get the thermostat setting wrong . Our air conditioning system is centralised , other custo… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewWell situated very close to rail station. Clean and comfortable.
No lift may be an issue for some.
Sorry about the lift , we are a 2-star...in booking is in service
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewGreat wee hotel, clean and spacious. Very friendly, accommodating staff. Excellent location.
Thank you Kirsten for your review !
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in June 2025
Verified reviewExcellent location for train station and exploring Old Town
THank you for your review !
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 14 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewPerfect location friendly small & comfortable
Breakfast wasn't earlier enough.
Thank you for review ! Breakfast times are written in booking .com
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewConvenient 5 minutes to railway station and city walls. Staff very helpful. Breakfast good. I would stay here again.
Nothing
Thank you Carol for nice worlds !
Reviewed: 6 June 2025 · Stayed in May 2025
Verified reviewGood breakfast, close to train station & old town, single room was much larger than I expected 👍🏻
Reviewed: 6 June 2025 · Stayed in June 2025
Verified reviewFriendly staff. Very clean and accessible to the station and the entrance to the walled town. Would recommend.
All was good
Thank you so much Terry ! See you next time !
Reviewed: 5 June 2025 · Stayed in June 2025
Verified reviewFantastic communication from the moment we booked (which was last minute). We arrived and were greeted by a lovely lady on reception. Super friendly and highlighted the places we should visit. Room was super clean and breakfast was a lovely selection of various foods. Location is perfect. Outside of the walls but a quick walk and you’re inside them.
Nothing
Thank you Emma for nice worlds !
Reviewed: 3 June 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewNice guest house/small hotel, very close to the train station and the city center and is perfect for a solo traveller like myself. My room was the right size, I had a single bed, but it didn't feel small, my TV worked (although the angle was a bit ackward).. All facilities in good working order, clean towels, comfy bed, soaps and shampoos in the bathroom... I had a quite night and a good quality sleep. As an extra benefit - breakfast in the morning with some local delicatessen.. Staff is attentive, good communication overall... I stayed 2 nights and my room was cleaned after my first night, which took me by surprise! It was a great value for money for the quality of service I received. P.S. Check out the amazing pizzeria across the road!
Reviewed: 23 May 2025 · Stayed in May 2025
Verified reviewSo close to the rail station and the centre
Thank you !
Reviewed: 22 May 2025 · Stayed in May 2025
Verified reviewStylish and comfortable. Breakfast really good. Lovely staff and civilized lending of brollies!
You have to be fit to access the steps from the other side of the railway, but the train noise was minimal. The safe in our room probably needed new batteries.
Thank you for your review ! There are 2 subways trought the city, Sorry !.....the stairs are closer to the city. The safe has a code reset botton , batteries were chcked...thank you !
Reviewed: 9 May 2025 · Stayed in May 2025
Verified reviewBlizina train station i grada.
Thank you !
Reviewed: 15 April 2025 · Stayed in April 2025
Verified reviewReviewed: 12 April 2025 · Stayed in April 2025
Verified review