No complaints.

1. The building itself is amazing, and they managed to structure the hotel in such a way that the building is very well preserved and showcased. 2. The staff is great. 3. Breakfast was very good. 4. Location is amazing. 5. Room (family room) size, comfort, and ambience were unbeatable. I would like to return someday.

Stayed in July 2025

Super well located

Perfecto

Stayed in August 2025

Nothing - everything was perfect.

Through booking.com search

Stayed in June 2025

Nothing important stands out. We really liked our stay there.

We loved the location of the hotel, right in the middle of the old city and very close to San Vitale and the other amazing sites in Ravenna. The hotel itself is quite old, dating back several hundred years. It has been tastefully decorated and brought up to date while retaining its unique charm. And the staff is very friendly and accommodating to our needs. Dora referred us to an excellent guide to show us around the city. Also, the hotel is located across teh street from the Mercato Coperto, where we had some great food.

Stayed in July 2025

Wonderful hotel and the location could not have better. Staff was friendly and helpful. Beautiful historic hotel. Highly recommend!

Stayed in June 2025

Would have preferred a buffet breakfast but what we had was good.

Nice staff, comfortable room, great location.

Stayed in May 2025

We stayed one night after a cruise. The property was perfect for our needs. Centrally located, easy to walk to Ravenna attractions, restaurants, and the train station. The room was large, clean, and comfortable. A bar/restaurant was located on the premises. Breakfast was wonderful.

Stayed in May 2025

I honestly can't think of anything.

The staff - especially Dora - were lovely. The hotel is in a brilliant location and in a historic 15th century building.

Stayed in June 2025

Very convenient location, charming atmosphere. Very courteous and friendly, excellent customer service.

Stayed in June 2025

Nothing

Located in the heart of the city

Stayed in May 2025

N/A

Beautiful building in a vibrant part of town. The staff were so welcoming and helpful. Breakfast was lovely!

Stayed in May 2025

I had a slight problem with the stairs to my room. four down to the corridor and no bannister rail but only because I walk with a stick. it is not a complaint as I negotiated it easily enough but they could install a handrail.

the hotel is lovely and perfectly situated to do the various sites and sights on foot. It has a good restaurant and lots around as well including in the Covered Market. also it has a lift to the upper floors. one to go back to.

Stayed in May 2025

Great central location. The restaurant was excellent. The staff were very helpful when we had to rearrange travel due to a train strike while we were in Ravenna.

Stayed in May 2025

My room was above lift level.

Although a city centre location it was quiet and in a pedestrianized area. Very pleasant and helpful staff. Excellent restaurant dining.

Stayed in May 2025

The only thing to beware of is that there is no air-conditioning. In summer weather, this could be an issue, because when you open the window, there is considerable noise from down the street.

The staff were fantastic, helpful, friendly, and efficient. The hotel is in a prime spot at the heart of Ravenna's popular historic district, literally down the block from amazing sights, good food, atmosphere, and culture. We enjoyed the served breakfast and ate a very delicious lunch in the hotel dining room. The hotel is in a renovated 15th century building with beautiful architetural and design features. A real gem.

Stayed in May 2025

Driving that last block through people.

Location

Stayed in April 2025

Bed was uncomfortable for both of us. Too hard?

Stayed in April 2025

Nothing.

Our room in the junior suite with frescoes was absolutely stunning! The staff were so very gracious and accommodating. Location was perfect!

Stayed in April 2025

The older sofa in my room definitely needs cleaning or new upholstery.

The location of Albergo Cappello can’t be beat. It’s a block from the main piazza, within walking distance of most major tourist sites, and right across the street from the extensive covered market, where you can find food stores, restaurants, and shopping. The large, comfortable public lounges, restaurant, and bar offer fine places to eat and relax. Centuries-old features like frescoes and painted ceilings provide a sense of charming elegance, while the modern bathrooms and glass elevator give guests the efficiency they appreciate. I would particularly like to compliment the efficient and caring staff. I am an older lady traveling alone, and I had the misfortune to fall and break my wrist while visiting a local church. The hotel receptionists as well as the waitress and cleaning lady all offered kindness and much appreciated assistance. They provided ice to help with the swelling, helped me pack my suitcase, even adjusted my sling and put on my coat. I don’t know how I would have managed without their cheerful kindness.

Stayed in March 2025

Great location, very beautiful room, very good breakfast, very kind and helpful staff

Stayed in February 2025

Only the pillows

Very welcoming staff - beautiful spacious rooms and excellent location

Stayed in February 2025

Nothing.

Location perfect 2 minutes from Piazza del Popolo. Beautiful room with the view of the towers. Very good restaurant as well.

Stayed in January 2025

Wonderful hotel in a great area. Lovely room and excellent bathroom. Welcoming and helpful staff. Hotel restaurant was great.

Stayed in November 2024

Parking situation, but someone parked our car for us for 20 euros

Beautiful rooms with original frescoes and majestic chandeliers. Located right by the covered market in the center of Ravenna

Stayed in October 2024