Reviews of Hotel Phoenix 3 stars
Laugavegur 140, 105 Reykjavík, Iceland
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewWell located for the main sights. 12 - 15 minute walk to the Hallgrimsonkirkja. Lovely set breakfast ( ham, cheese, granola, yoghurt, brown bread, boiled egg, tea/coffee). Very helpful staff. Good sized double room. Good value for Reykjavik.
Nothing.
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThe hotel is located very centrally in Reykjavik allowing you to reach every location on foot. The rooms are very clean and the service is excellent. The owners are always happy to share their insights on where to go or to give you directions to where you need to get. The breakfast is plenty to take you a long way through the day. Definitely recommend staying there
Nothing
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThis was a good hotel, with a good breakfast. The room was kind of cosy and clean, with good beds.
There was a somewhat awkward situation, when we felt a bit 'in the way'; not welcomed: your were not allowed to place the cups, bowls and glasses where you wanted at the breakfast table. They had 'special ruled' it was stated. Did not like that!
Just to make it clear. The complimentary breakfast at Hotel Phoenix is made individually for each guest. It is presented on a rather big plate for every individual. If the guest has put their coffee cup in the middle of the table in front of them when the staff member hands out the plate, the staff member kindly asks the guest to move the cup so he can put the breakfast plate on the table in front of the guest. Guests with the slightest common sense do see this as necessary if they want to enjoy the free breakfast. By no means is this meant in a mean or controlling way. The management of Hotel Phoenix
Just to make it clear. The complimentary breakfast at Hotel Phoenix is made individually for each guest. It is presented on a rather big plate for every individual. If the guest has put their coffee cup in the middle of the table in front o… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewEverything was excellent.
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewThe breakfast was excellent and very filling hard boiled egg, ham, cheese, granola, yogurt, juice, tea or coffee, all served fresh by our host. I’m not sure if options were available for vegetarian/vegan or those who require gluten free. We were given a chocolate with the nighttime turndown service, when our hosts also drew the blackout curtains as it doesn’t get dark in midsummer. The room also had a small sitting area and everything was immaculately clean. The location was very convenient and very close to everything
Since we had to leave early on our day of departure, it might be nice if a small to go breakfast was an option- though there was coffee and a cookie in the room . It was a little different that the front door remains locked and you have to ring the bell for entry throughout your stay. It is a very small/intimate property and the hosts were always available for questions (and explanations of the Icelandic alphabet) The only downside to the room was that the bathroom door opened out and almost hit the bed.
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewIt has a good location and excellent breakfast
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewExtremely clean, great location and easy to find free street parking around the hotel. The rooms are kept in exceptional shape and cleaned thoroughly everyday.
The issue with the hotel is that, like a bed and breakfast, you are not entitled to all the privacy you may want. There are 2 hosts. Each time you leave and enter the hotel, you have to deposit your room key. The nighttime host was such a nice, helpful gentleman. The daytime host, while nice and helpful, is intrusive and can make people uncomfortable. I would still recommend the hotel, but just know that you will be interacting with the hosts quite a bit throughout your stay.
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewA good Icelandic style breakfast, well presented by very polite staff. The Hotel was spotlessly clean, we could not fault it in anyway. It was well placed in a location near to central areas, which you could walk to or use a taxi or buses, it was very peaceful. We would recommend 100% to anyone.
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewGreat location and friendly staff. Very happy to give local advice for the bus system and restaurants.
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewCharming, clean and great location
Nothing
Reviewed: 8 July 2025 · Stayed in June 2025
Verified reviewHost is super friendly and thoughtful, breakfast is superb
Does not have storage room for luggage
Reviewed: 4 July 2025 · Stayed in July 2025
Verified reviewPerfect stay
Nothing to dislike
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewHotel Phoenix is at a terrific location, a small walking distance (or bus transfer) from the best sites in Reykjavik! I didn't have to go very far and the hotel staff gave good advice on restaurants and sightseeing. I'd stay there again in a heartbeat!
This was one of the better hotels I've stayed at during my time in Europe!
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewThe hotel feels very homely, and the hosts truly made me feel very welcome. They provided me with all kinds of information about Iceland, along with advice on excursions, transport, and even what time I should arrive at the airport to avoid being late for my flight (and it was an excellent advice as I understood after coming to the airport!). The breakfast was always fresh and delicious, and the room facilities were perfect and thoughtfully arranged. I’m sincerely happy that I chose this hotel for my stay in Reykjavik.
I liked everything!
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewThe service was OUTSTANDING from the two very friendly gentlemen running the hotel. Never felt so welcome and well taken care of at a hotel.
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewEverything was exceptional, I couldn't have asked for more. The owners were very friendly and made me feel very welcome.
Nothing bad here.
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewThe room was spacious for a European B&B and was clean and well appointed. The breakfast was wonderful. The hotel is convenient to the main shopping district but a bit of a walk to the center of the city. The owners are very accommodating. They allowed us to check out a bit late on our final day since that aligned better with when we needed to leave for the airport, and they were happy to work with us. The room is cleaned everyday, with new towels and a chocolate on the pillows. Overall, it was a very nice inn.
They require you turn in your key every time you leave. I'd prefer to be able to come and go with my key to gain access to the hotel and room.
Reviewed: 2 June 2025 · Stayed in May 2025
Verified reviewThis is a beautifully decorated boutique hotel. All the rooms are on the 2nd floor with no elevator, but it's an easy climb even with luggage. It's located in the old section of town within easy walking distance of restaurants and shopping. There is a close bus stop for tours and the bus to/from the airport. The breakfast included is stellar! The bed is extremely comfortable and they do a turn-down service, including a chocolate on the pillow. There are many special touches, like a printed weather report on the breakfast table and a factoid about Iceland on the back. The owner is a font of information about Iceland & Reykjavik and even provides maps to specific destinations. We highly recommend this hotel for your visit to Iceland! We will stay here again when we go back.
Reviewed: 2 June 2025 · Stayed in June 2025
Verified reviewComfortable room and exceptional staff
Reviewed: 21 April 2025 · Stayed in March 2025
Verified reviewGreat location. Breakfast was just what you needed, very healthy The room was great, neat, tidy, very clean
Reviewed: 18 February 2025 · Stayed in February 2025
Verified reviewMy fiance and I loved our stay at Hotel Phoenix. The comfort of the cozy, well decorated place and the sweet men who took care of us we appreciated greatly. They were always helpful, providing us with the locals advice and making sure we were always taken care of. They kept the bed always made with sweet surprises like chocolates & notes when we got back. The breakfast is made by them themselves and it was perfect- all you could need to start your day. If you have good taste, this hotel will fit your wants and needs. Thank you <3
Reviewed: 16 February 2025 · Stayed in February 2025
Verified reviewThe bus stop not far to go everywhere further away from the center.
The owner is so snarky and has and answer to everything. Let's see what he has to say this time. You really don't feel at ease there. You feel like you are the guest is someone's house that does not really want guest but has to. THe breakfast is till 9h30 and not 9h31 after 9h30 you can dream to have more coffee or tea at the breakfast table there is even a last call at 9h20 if you wan. THe room are cold and the bathroom even more. THey will tell you that it is normal in iceland and that if you have a big heater in the room it becomes too warm. Which is simpy not true because in other accommodation they give you a heater if you are cold and the heater are not pocket size for a room 26m2.
This has to be one of the strangest complaints about Hotel Phoenix I have ever read. The fact is that heating in Iceland is cheap compared to other European countries and we do heat our houses very much all year round. Hotel Phoenix is no exception. We even heat the pavement in front of the hotel so there is never any ice or snow there during our cold winters. All our rooms are equipped with a powerful geothermal heating system. It is true that the first morning you did complain to my staff that your room was cold. He was very surprised to find out that the room was in fact cool but the reason for it was obvious. You had not turned up the heat, it was on 2 and the highest possible is 5. On top of that a big window was wide open in the room and outside was the cold Icelandic winter wind blowing and the temperature was - 10 C. When my staff pointed this out to you, your reply was: Oh I did not know that the window was open. It is true that we serve free complimentary breakfast from 07:30 - 09:30 and after the last call at 09:30 we stop the service. If you did not get enough coffee perhaps you should have come a little bit earlier to breakfast and not expect us to prolong the breakfast hours because you did not wake up early enough. However I do not see the problem here because there is a coffee machine in every room and there the guests can drink as much coffee as they like. I know that you were not satisfied in my hotel but we both know the real reason for that. On your check in you asked if we serve salmon for breakfast. When we told you we didn't and that salmon is not a typical breakfast dish in Iceland, you were very disappointed and even wanted to have a free cancellation because of this. You said that you only eat salmon for breakfast and you came especially to Iceland to have salmon for breakfast. Of Course a lack of salmon in our free breakfast is not a valid reason to cancel your booking for free. You also told us that because of this you did not want any breakfast and no breakfast should be served for you in the morning, but still you did have the free breakfast every day. Then you put on a theater that there was something wrong with the heating in your room and you wanted to leave the hotel for free. Unfortunately for you, you forgot that the window was wide open and there was nothing wrong with the heating system in the hotel. We do not take your criticism seriously because we know the real reason behind it. Owner of Hotel Phoenix
This has to be one of the strangest complaints about Hotel Phoenix I have ever read. The fact is that heating in Iceland is cheap compared to other European countries and we do heat our houses very much all year round. Hotel Phoenix is n… Show more
Reviewed: 8 February 2025 · Stayed in February 2025
Verified reviewThe staff were so friendly and kind. They gave me lots of tips on where to go and were full of local knowledge. As a female travelling alone it can be daunting but I felt very safe here. The room was lovely and clean.