Reviews of Reykjavik Natura - Berjaya Iceland Hotels 4 stars

Dear Pascal, Thank you for your review. We are delighted to hear that you found the room very clean and the bed comfortable, as well as having plenty of parking available on site. Regarding the price, we do our best to offer good value in line with the quality of service and facilities provided, and your comments are very helpful for us. We truly appreciate your feedback and hope to welcome you again in the future! Warm regards, Sara Front Office

Dear Pascal, Thank you for your review. We are delighted to hear that you found the room very clean and the bed comfortable, as well as having plenty of parking available on site. Regarding the price, we do our best to offer good value i… Show more

Dear Katrina, Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your stay did not meet your expectations. We regret that you found the service at the front desk lacking in warmth and helpfulness — this is far from the standard we aim to provide, and your comments have been shared with the team for immediate review and training. We also appreciate your feedback regarding the room amenities, breakfast, and location. While our proximity to the airport can be convenient for many travelers, we understand that it may not suit everyone's preferences. We are actively working to improve both the functionality of in-room features and the overall guest experience. We value your honest input and are sorry we missed the mark during your visit. Should you consider giving us another chance in the future, we’d love the opportunity to provide you with a more comfortable and enjoyable stay. Warm regards, The Reykjavik Natura Team Berjaya Iceland Hotels

Dear Katrina, Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your stay did not meet your expectations. We regret that you found the service at the front desk lacking in warmth and helpfulnes… Show more

Dear Vincent, Thank you for your kind words and for taking the time to share your experience with us. We're delighted to hear that you enjoyed the food and that our staff made a positive impression with their attentiveness and politeness. We also appreciate your feedback regarding the bed rating, and we’ll certainly take it into consideration as we continue to improve the guest experience. It was a pleasure having you with us, and we hope to welcome you back again soon! Warm regards, Reykjavik Natura – Berjaya Iceland Hotels

Dear Vincent, Thank you for your kind words and for taking the time to share your experience with us. We're delighted to hear that you enjoyed the food and that our staff made a positive impression with their attentiveness and politene… Show more

Dear Can Ali, Thank you so much for your wonderful feedback and perfect scores across the board! We're especially glad to hear that the cleanliness of the room stood out to you — we know how important that is to a comfortable stay. We truly appreciate you choosing to stay with us and hope to welcome you back again soon. Warm regards, Reykjavik Natura – Berjaya Iceland Hotels

Dear Can Ali, Thank you so much for your wonderful feedback and perfect scores across the board! We're especially glad to hear that the cleanliness of the room stood out to you — we know how important that is to a comfortable stay. We… Show more

Dear Christopher, Thank you for your kind words about our location, rooms, and decoration. We are especially happy to hear that you found our restaurant and waiter to be nice and professional, that is exactly what we strive for. I am sorry for the misunderstanding regarding tipping. In our culture tipping is not expected, but it is always appreciated when guests wish to do so. Therefore, while tips paid by card are not given directly to a single staff member, they are shared among the staff, as we believe this reflects the way we work together as a team to create a good experience for our guests. That said, we completely understand your wish to thank an individual waiter directly, if guests would like to do so, cash can always be given and handed straight to the staff member. We truly appreciate your feedback and hope to welcome you again soon! Warm regards, Sara Front Office

Dear Christopher, Thank you for your kind words about our location, rooms, and decoration. We are especially happy to hear that you found our restaurant and waiter to be nice and professional, that is exactly what we strive for. I am so… Show more

Dear Chris, Thank you for taking the time to share your feedback, and for being a returning guest over the years — we truly appreciate your loyalty. We're glad to hear you found the hotel clean and efficient during your recent stay. That said, we sincerely appreciate your honest comments regarding the condition of the rooms, lighting, and breakfast offerings. Your observations are valuable, and we fully recognize that some areas of the property are in need of refreshment. Please know that we are currently reviewing future renovation plans and improvements to enhance guest comfort and experience. Guest feedback like yours plays a key role in that process. We hope to have the opportunity to welcome you back again and provide you with an even better stay. Warm regards, Reykjavik Natura – Berjaya Iceland Hotels

Dear Chris, Thank you for taking the time to share your feedback, and for being a returning guest over the years — we truly appreciate your loyalty. We're glad to hear you found the hotel clean and efficient during your recent stay. T… Show more

Dear Sandro, Thank you for taking the time to share your feedback. We're glad to hear you enjoyed our bar and found the breakfast to your liking, and we appreciate your kind words about our staff in those areas. We’d like to clarify that our standard check-in time is from 15:00, as clearly stated on our website and all third-party booking platforms. This is also in line with the standard check-in time for most hotels across Iceland. That said, we were happy to accommodate your request for an early check-in at 14:00, one hour earlier than usual, whenever possible depending on room availability and housekeeping schedules. We're sorry to hear that your experience with our reception team did not meet your expectations. We aim to provide warm and professional service to all our guests and will certainly take your comments into account as we continue to improve. Thank you again for your review, and we hope to welcome you back in the future. Best regards, Sofia - Reykjavik Natura

Dear Sandro, Thank you for taking the time to share your feedback. We're glad to hear you enjoyed our bar and found the breakfast to your liking, and we appreciate your kind words about our staff in those areas. We’d like to clarify t… Show more

Dear Guest, Thank you so much for your review and for staying with us! We’re really glad to hear you enjoyed the meals and our kitchen team will be happy to know their work was appreciated. We hope to have the chance to welcome you back again soon! Best regards, Katarzyna, Reykjavik Natura Hotel

Dear Guest, Thank you so much for your review and for staying with us! We’re really glad to hear you enjoyed the meals and our kitchen team will be happy to know their work was appreciated. We hope to have the chance to welcome you back ag… Show more

Dear Olivia, We appreciate you sending us your feedback! We are glad to hear the that you found our rooms to be clean and comfortable. We will take note of your comments about the buffet and spa facility access. Your feedback is important for us to look for more ways to improve. We hope to welcome you again soon! Best regards, Angelica Reykjavík Natura Front Desk

Dear Olivia, We appreciate you sending us your feedback! We are glad to hear the that you found our rooms to be clean and comfortable. We will take note of your comments about the buffet and spa facility access. Your feedback is important … Show more

Dear Piangtawan, Thank you so much for your wonderful review! We're delighted to hear that Hotel Natura exceeded your expectations and that you enjoyed your stay with us. It's great to know that you found the room spacious, modern, and clean, and that our location suited your needs perfectly — especially with the convenience of parking and proximity to the domestic airport and helicopter tours. We're also happy to hear you enjoyed your dining experiences at Satt Restaurant — your kind words will be shared with our kitchen and service teams. We truly appreciate your recommendation and look forward to welcoming you back on your next visit to Reykjavík! Best regards, Sofia - Reykjavik Natura

Dear Piangtawan, Thank you so much for your wonderful review! We're delighted to hear that Hotel Natura exceeded your expectations and that you enjoyed your stay with us. It's great to know that you found the room spacious, modern… Show more

Thanks for taking the time to give your feedback. We are sorry to hear the bed wasn´t up to the standard you've come to expect from us. However, we appreciate your kind words for our staff, they will be more than happy to learn that our guests compliment them. We certainly look forward to welcoming you back to our hotel in the future for a better experience. Best regards, Agne - Front desk

Thanks for taking the time to give your feedback. We are sorry to hear the bed wasn´t up to the standard you've come to expect from us. However, we appreciate your kind words for our staff, they will be more than happy to learn that our… Show more

Dear Rochelle, Thank you for taking the time to share your feedback with us. We're truly pleased to hear your kind words about our team — it means a lot to know that our staff made a positive impression during your stay. We’re sorry to hear that other aspects of your experience didn’t fully meet your expectations. We understand your concerns regarding the location and bed size. While we’re not located in the downtown core, many of our guests appreciate the peaceful setting just outside the city center, with convenient transport options nearby. That said, we’ll review how our location is described to ensure it's as clear as possible. We also take your comments about comfort and value seriously and will continue working to improve the guest experience in these areas. We truly appreciate your honest review, and we hope to have the opportunity to welcome you back for a more satisfying stay in the future. Best regards, Sofia - Reykjavik Natura

Dear Rochelle, Thank you for taking the time to share your feedback with us. We're truly pleased to hear your kind words about our team — it means a lot to know that our staff made a positive impression during your stay. We’re sorry … Show more

Dear Andrea, Thank you so much for your kind and thoughtful review. We're delighted to hear that you enjoyed your stay — especially the warm service from our staff, the comfort of your room, and the calm atmosphere during breakfast. It’s always a pleasure to welcome returning guests like yourself! We also truly appreciate your suggestion regarding the LED light above the main switch. That’s a very helpful idea, and we’ll be sure to share it with our maintenance team for consideration as we continually look to improve our guests’ experience. We look forward to welcoming you back again soon! Best regards, Sofia - Reykjavik Natura

Dear Andrea, Thank you so much for your kind and thoughtful review. We're delighted to hear that you enjoyed your stay — especially the warm service from our staff, the comfort of your room, and the calm atmosphere during breakfast. It… Show more

Dear Latina, Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your stay and that our team made such a great impression on you. We'll be sure to pass along your kind words to them. As for the pillows — we're glad they were a hit! We hope to welcome you back again soon for another comfortable and memorable stay. Best regards, Sofia - Reykjavik Natura

Dear Latina, Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your stay and that our team made such a great impression on you. We'll be sure to pass along your kind words to them. As for the pi… Show more