Reviews of Bristoria Hotel Erbil 5 stars
Kirkuk Road (next to Naza Mall), 44001 Erbil, Iraq
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewEverything is perfect
The breakfast didn’t have many choices.
Dear Mr. Anonymous, Thank you for rating your experience at Bristoria Hotel Erbil. It is truly humbling to learn that your experience with us has been among the best! We endeavor to go above and beyond to ensure our guests have a memorable experience. also we will we do the best to make your next visit amazing as well look forward to hosting you again soon for another fantastic experience! With kind regards, Qais Al Halalmeh Front Office Manager
Dear Mr. Anonymous, Thank you for rating your experience at Bristoria Hotel Erbil. It is truly humbling to learn that your experience with us has been among the best! We endeavor to go above and beyond to ensure our guests have a memorable … Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewLocation is good and the maintenance staff came as soon as we had an issue with the door lock AC Was super efficient
Breakfast was super poor in choices ...bread and pastries were dry ...no coffee or tea only on request..and when requeted it was seriously bland .. Cleaning staff entered the room without knocking...in middle of the day ...although i put the clean my room from the morning! Resulting the room was not cleaned for two days cause we just came in after a long day out Bedding needs to be re-considered it was not comfortable what so ever
Dear Mrs. Yasameen, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. At Bristoria Hotel Erbil, we strive to provide the best possible experience for all our guests, and we’re disappointed to hear that we fell short in your case. Your comments are very important to us, and we are actively working to address We would greatly appreciate the opportunity to make things right. If you’re willing, so we can further understand the issue and work on a resolution. Thank you for bringing this to our attention, and we hope to have the chance to welcome you back in the future and provide you with the exceptional service you deserve. Zaid Al Kurdi - Hotel Manager
Dear Mrs. Yasameen, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. At Bristoria Hotel Erbil, we strive to provide the best possible experience for… Show more
Reviewed: 12 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewI would like to thanks the reception and the whole staff specially (MR.farhad ) and Mr.mohammed ate the bar they are the most professional people . The hotel good for relaxing , meetings , family and quality time
No guests allowed upstairs. Which is bothering and felt not ok . And embarrassed
Dear Mr. Issa, iq Thank you for rating your experience at Bristoria Hotel Erbil. It is truly humbling to learn that your experience with us has been among the best! We endeavor to go above and beyond to ensure our guests have a memorable experience. also we will we do the best to make your next visit amazing as well look forward to hosting you again soon for another fantastic experience! With kind regards, Qais Al Halalmeh Front Office Manager
Dear Mr. Issa, iq Thank you for rating your experience at Bristoria Hotel Erbil. It is truly humbling to learn that your experience with us has been among the best! We endeavor to go above and beyond to ensure our guests have a memorable ex… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in May 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewThe staff was amazing, very helpful and friendly and they allowed us to checkout late after we requested
The water in the bathroom was a bit slow and seemed clogged
Dear Mr. Anas, iqThank you for rating your experience at Bristoria Hotel Erbil. It is truly humbling to learn that your experience with us has been among the best! We endeavor to go above and beyond to ensure our guests have a memorable experience. also we will we do the best to make your next visit amazing as well look forward to hosting you again soon for another fantastic experience! With kind regards, Qais Al Halalmeh Front Office Manager
Dear Mr. Anas, iqThank you for rating your experience at Bristoria Hotel Erbil. It is truly humbling to learn that your experience with us has been among the best! We endeavor to go above and beyond to ensure our guests have a memorable exp… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewLovely hotel, I love the decorations and the architecture of it. The staff were so friendly and nice. It shows how much effort they’re putting into their work. This hotel has high potential!!
Some of the facilities needs a little bit of maintenance.
Dear Ms. Haneen, iqThank you for rating your experience at Bristoria Hotel Erbil. It is truly humbling to learn that your experience with us has been among the best! We endeavor to go above and beyond to ensure our guests have a memorable experience. also we will we do the best to make your next visit amazing as well look forward to hosting you again soon for another fantastic experience! With kind regards, Qais Al Halalmeh Front Office Manager
Dear Ms. Haneen, iqThank you for rating your experience at Bristoria Hotel Erbil. It is truly humbling to learn that your experience with us has been among the best! We endeavor to go above and beyond to ensure our guests have a memorable e… Show more
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 11 June 2025 · Stayed in June 2025
Verified reviewcomfortable i like staying there
toilet need more clean
Dear Mr. Hamza, iq Thank you for rating your experience at Bristoria Hotel Erbil. It is truly humbling to learn that your experience with us has been among the best! We endeavor to go above and beyond to ensure our guests have a memorable experience. also we will we do the best to make your next visit amazing as well look forward to hosting you again soon for another fantastic experience! With kind regards, Qais Al Halalmeh Front Office Manager
Dear Mr. Hamza, iq Thank you for rating your experience at Bristoria Hotel Erbil. It is truly humbling to learn that your experience with us has been among the best! We endeavor to go above and beyond to ensure our guests have a memorable e… Show more
Reviewed: 11 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 7 June 2025 · Stayed in June 2025
Verified reviewThe location of the hotel is good, and the security team managing the parking area is efficient and helpful. The staff are friendly and professional, and the seating areas throughout the hotel are comfortable and well-maintained. Both check-in and check-out processes were smooth and well-organized.
The interior arrangement needs improvement. The mirror is blocking the TV, and the TV is placed too close to the desktop, which should ideally be mounted higher to avoid obstructing the view. Additionally, placing the mirror directly in front of the bed feels uncomfortable and suspicious—there are certainly more suitable locations where it could be fixed. The fridge is also understocked and does not meet the expectations of a 5-star hotel; it should include a wider variety of items. Overall, the hotel seems more consistent with a 3 to 4-star rating rather than 5 stars. There are other 5-star hotels nearby that offer a more complete experience at a similar price point and may be worth exploring.
Dear Mr. Beslar, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. At Bristoria Hotel Erbil, we strive to provide the best possible experience for all our guests, and we’re disappointed to hear that we fell short in your case. Your comments are very important to us, and we are actively working to address We would greatly appreciate the opportunity to make things right. If you’re willing, so we can further understand the issue and work on a resolution. Thank you for bringing this to our attention, and we hope to have the chance to welcome you back in the future and provide you with the exceptional service you deserve. Zaid Al Kurdi - Hotel Manager
Dear Mr. Beslar, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. At Bristoria Hotel Erbil, we strive to provide the best possible experience for al… Show more
Reviewed: 3 June 2025 · Stayed in June 2025
Verified reviewReviewed: 2 June 2025 · Stayed in June 2025
Verified reviewbeautiful place. and the staff were amazing so friendly and helpful. and very clean
Very clean and location very good size the room and the buffet breakfast was great and the bar and swimming pool was great
Dear Mr. Dindar Thank you for rating your experience at Bristoria Hotel Erbil. It is truly humbling to learn that your experience with us has been among the best! We endeavor to go above and beyond to ensure our guests have a memorable experience. also we will we do the best to make your next visit amazing as well look forward to hosting you again soon for another fantastic experience! With kind regards, Qais Al Halalmeh Front Office Manager
Dear Mr. Dindar Thank you for rating your experience at Bristoria Hotel Erbil. It is truly humbling to learn that your experience with us has been among the best! We endeavor to go above and beyond to ensure our guests have a memorable expe… Show more
Reviewed: 24 May 2025 · Stayed in May 2025
Verified reviewReviewed: 23 May 2025 · Stayed in May 2025
Verified reviewReviewed: 20 May 2025 · Stayed in May 2025
Verified reviewEverything
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Dear Mr.Karez Thank you for rating your experience at Bristoria Hotel Erbil. It is truly humbling to learn that your experience with us has been among the best! We endeavor to go above and beyond to ensure our guests have a memorable experience. also we will we do the best to make your next visit amazing as well look forward to hosting you again soon for another fantastic experience! With kind regards, Qais Al Halalmeh Front Office Manager
Dear Mr.Karez Thank you for rating your experience at Bristoria Hotel Erbil. It is truly humbling to learn that your experience with us has been among the best! We endeavor to go above and beyond to ensure our guests have a memorable experi… Show more
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewReviewed: 15 May 2025 · Stayed in May 2025
Verified reviewBeautiful Boutique hotel with excellent staff and facilities at a very reasonable price.
I couldn't find any fault. My safe was short, but all facilities and service were excellent.
Dear Mr. JAMES Thank you for rating your experience at Bristoria Hotel Erbil. It is truly humbling to learn that your experience with us has been among the best! We endeavor to go above and beyond to ensure our guests have a memorable experience. also we will we do the best to make your next visit amazing as well look forward to hosting you again soon for another fantastic experience! With kind regards, Qais Al Halalmeh Front Office Manager
Dear Mr. JAMES Thank you for rating your experience at Bristoria Hotel Erbil. It is truly humbling to learn that your experience with us has been among the best! We endeavor to go above and beyond to ensure our guests have a memorable exper… Show more
Reviewed: 11 May 2025 · Stayed in April 2025
Verified reviewBreakfast was fresh, well-presented, and generally enjoyable. Yet basic essentials like napkins or tissues were missing — a small but noticeable lapse that detracted from the experience. Bristoria has potential — but it desperately needs stronger systems, greater attention to detail, and more consistent follow-through to match its ambitions. At present, it feels like a promise left sadly unfulfilled. The focus must be on the service, quality of service rather on “reviews”.
I chose this hotel partly because of its glowing reviews. Unfortunately, the experience turned out to be a major disappointment. A rating of 4.6 naturally sets certain expectations — expectations this hotel failed to meet. At first glance, Bristoria looks promising, with the hardware that could deliver high-end experience. However, the execution falls apart almost immediately. From the bathroom scale, to in-room safe, to telephone, non-functional. Telephone and in-room safe were reported to reception immediately after check-in but were left unresolved throughout our stay. The rollaway bed provided was completely unacceptable — more akin to a hard bench than an actual bed. No adult should be expected to sleep on it. Our bathroom was stocked with two bottles of shampoo, but no soap. For a hotel aspiring to build a strong reputation, such an oversight is simply baffling. The same issue was found in the gym’s changing rooms: no soap, no body wash. Housekeeping covered the surface-level cleaning but missed the finer details that elevate a hotel from "good" to "great." We had a reservation for three persons and had specifically requested three single beds. This arrangement was confirmed in writing, with an agreed extra charge of 50 USD (please see the attached photo for proof). However, upon arrival, the hotel staff had no knowledge of this request. According to the gentleman at the desk, the hotel does not even have rooms with three beds — quite puzzling for a property of this size. Our request could easily have been handled by placing an extra bed in a twin room, but even that basic flexibility seemed to be lacking.
Dear Mr. Abrar, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. At Bristoria Hotel Erbil, we strive to provide the best possible experience for all our guests, and we’re disappointed to hear that we fell short in your case. Your comments are very important to us, and we are actively working to address We would greatly appreciate the opportunity to make things right. If you’re willing, so we can further understand the issue and work on a resolution. Thank you for bringing this to our attention, and we hope to have the chance to welcome you back in the future and provide you with the exceptional service you deserve. Zaid Al Kurdi - Hotel Manager
Dear Mr. Abrar, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. At Bristoria Hotel Erbil, we strive to provide the best possible experience for all… Show more
Reviewed: 11 May 2025 · Stayed in May 2025
Verified review