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  4. Reviews of Shanasheel Palace Hotel

Reviews of Shanasheel Palace Hotel 4 stars

Alnidhal Street, 10069 Baghdad, Iraq

#3 of 23 hotels in Baghdad

Guests' Choice

Review score

Based on 161 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.5

  • Location

    7.2

  • Facilities

    8.1

  • Staff

    9.6

  • Value for money

    8.0

  • Free WiFi

    9.2

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Showing 1 – 25

  • Reviewed: 17 July 2025

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    They could have kept the toilet bit more Furnished,

    The staff and their behaviors was excellent. Willing to help beyond the normal call of duty including making a breakfast and make sure I don't go empty stomach to the airport at 4 a.m

    Stayed in July 2025

  • Reviewed: 4 July 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 2 nights

    -----------

    Nice quite Hotel ,great people and perfect to park the motorcycle

    Stayed in April 2025

  • Reviewed: 3 April 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Good and kindly staff

    Stayed in April 2025

  • Reviewed: 12 February 2025

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 12 nights

    From the moment I arrived, I was greeted with outstanding service and a warm, welcoming staff. Every aspect of my stay was seamless, from the front desk’s hospitality to the impeccable breakfast service. A special mention goes to Mahdy, whose professionalism and kindness made each morning even more enjoyable. To put it simply, I felt at home. This hotel is a true gem, and I highly recommend it to anyone traveling to Baghdad. If you're looking for comfort, top-tier service, and a welcoming atmosphere, this is the place to be. #HighlyRecommended #ExceptionalService #BaghdadHospitality

    Stayed in February 2025

  • Reviewed: 26 January 2025

    8.0
    Friendly and good value, but a little remote.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    Location is somewhat out of the centre, especially for the Kazimayn shrines. A lot of construction ongoing in the area. No nearby amenities apparent in the area.

    Great, friendly service from all staff. Helped with our onward travel to the airport.

    Stayed in December 2024

  • Reviewed: 3 January 2025

    7.0
    Warm, welcoming and comfortable.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    The area around the hotel is quite run down and industrial, so not a place for walking around unfortunately. No available English language TV channels or news - BBC, CNN etc. Room pricing quite high based on quality of facilities and location.

    The staff at the hotel were very polite, helpful and prompt in dealing with queries. The breakfast buffet service was excellent. We were assisted with arrangements for city transfers by taxi to Najaf and Samarra. we had a leaking hand wash basin which was promptly fixed. The room was very large, comprising a lounge/sofa and dining area.

    Stayed in December 2024

  • Reviewed: 19 November 2024

    8.0
    Nice stay
    • Business trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nil

    Arrangement

    Stayed in November 2024

  • Reviewed: 31 October 2024

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    All the staff specially sara

    Stayed in September 2024

  • Reviewed: 22 October 2024

    9.0
    Gret
    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The bathroom has some weird smell

    5 star to the reception staff Sara and Noor. Very helpful and supportive.

    Stayed in September 2024

  • Reviewed: 14 October 2024

    8.0
    Wonderful staff - hotel is like an oasis in the desert
    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Power-cut seems to be part of way-of-life in Iraq and it's not the hotel's fault at all. Iraq has a lot to offer to the world in history heritage and religious heritage. Hope tourism can help Iraq develop quicker.

    Likev an oasis in a desert. Beautiful decorations internally. Wonderful staff trying a lot to help me. Even waived my dinner cost! Big room and nice food. I booked 3 days there.

    Stayed in October 2024

  • Reviewed: 26 September 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    Vague in services fair.. Some stuff it seems like a courtesy and it turn out u being charged without knowing..

    Not a bad stay.. Quality over price isn't too fair.. Location ia bad isolated a lil.. Clean.. Tidy.. Service is good..

    Stayed in September 2024

  • Reviewed: 16 September 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Washroom should be more clean

    Breakfast 🍳 good

    Stayed in September 2024

  • Reviewed: 28 July 2024

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Just location the rest is perfect hotel and staff

    Well the best thing in this hotel is the staff great staff especially sara always smiling and very helpful isrea and nour they are great too this in reception and mahdi mohamed akram ali thanks for all of you guys love to be there again

    Stayed in July 2024

  • Reviewed: 15 June 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Location, price, the hotel is a bit old. Rooms are old

    The staff were amazing, very helpful, very polite. Good airconditioning

    Stayed in June 2024

  • Reviewed: 3 June 2024

    7.0
    Good but need to study more the Price.
    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 1 night

    If considering future stays, I believe the hotel should consider lowering their prices considering the mentioned issues related to location and maintenance. With improvements in these areas, I would be more inclined to give them a rating of 7.5 out of 10.

    Overall, I had a positive experience with the general services provided by the hotel. The room was spacious and comfortable, although some maintenance issues need attention. The staff members were friendly and accommodating. However, the hotel's location is not ideal in terms of cleanliness and comfort. If considering future stays, I believe the hotel should consider lowering their prices considering the mentioned issues related to location and maintenance. With improvements in these areas, I would be more inclined to give them a rating of 7.5 out of 10.

    Stayed in May 2024

  • Reviewed: 21 April 2024

    8.0
    Wonderful.
    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Kind people, helpful reception, Habibi !

    Stayed in March 2024

  • Reviewed: 7 February 2024

    9.0
    Great place to stay
    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Furniture dated, not central, shops are not nearby

    The staff were exceptionally friendly and helpful They offer to take you anywhere in Iraq

    Stayed in February 2024

  • Reviewed: 24 January 2024

    7.0
    It was a happy occasion to stay ....the people there were very polite.
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The location is bad, among stale and outdated area.

    Breakfast was very good, staff are nice and helpful.The room was clean and comfortable.

    Stayed in January 2024

  • Reviewed: 28 October 2023

    9.0
    A great place to stay when visiting Baghdad!
    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The first room I got, wasn’t clean and had a strong smell of cigarette. They QUICKLY changed it and gave me a much better room.

    The location is very convenient. The room was spacious and the bed comfortable. The staff was very helpful and could speak English. For the few who couldn’t, they were still smiling and trying to find someone quickly to help. The breakfast at the restaurant downstairs was great. I also ordered from the room service some food and it was tasty. Welcoming and friendly environment. I appreciated their help.

    Stayed in October 2023

  • Reviewed: 1 October 2023

    9.0
    Superb
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The staff were great, especially Mahdi!

    Stayed in September 2023

  • Reviewed: 26 June 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    lovely people and nice and clean rooms

    Stayed in June 2023

  • Reviewed: 3 May 2023

    8.0
    I recommend it.
    • Business trip
    • People with friends
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    N/A

    the staff was very polite and helpful

    Stayed in May 2023

  • Reviewed: 28 April 2023

    9.0
    highly recommend. thr staff are sooo great
    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    internet was quite spotty but that was just my room because it worked perfectly once i stepped out of my room.

    amazing staff! can’t stress this enough!

    Stayed in April 2023

  • Reviewed: 25 April 2023

    9.0
    The staff were amazing and helpful.
    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The hotel location is a bit isolated and feels like an industrial area especially once it gets dark.

    The hotel is cosy and spacious but quite dated. I really liked the staff, they were all really friendly and extremely helpful. I felt safe and at home with the staff at the hotel. They brought my breakfast to my room and they were very helpful and generous.

    Stayed in April 2023

Showing 1 – 25

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