Reviews of FabExpress Wenlock Homes - Nr Government Rose Garden 3 stars
123, coonor road, behind SM Hospital, 643001 Ooty, India
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Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewNo
Rooms are bad Smell used bed sheets and Blanket Drippig water in roof stupid Staff
We regret the inconvenience faced during your stay. Your feedback regarding the room condition, linen, and staff behavior has been taken seriously. Please be assured that the issues have been addressed and resolved to avoid recurrence.
Reviewed: 3 May 2025 · Stayed in May 2025
Verified reviewBreakfast is ok.
There is lot of communication gap between the fab hotels n the actual property. There was no manager or receptionist at the property only one caretaker was there who was completely clueless about situations and the bookings. On our arrival they cancelled our booking without any communication and told that there are no rooms. However, when we called the customer care and complained then they said there is one room available. After that also they were trying to fool us and take extra 2000 rs. from us. We again talk to the customer care and they solved this issue. This is completely unnecessary even when we had our advanced booking and payment two months before. Later at our checkout also they were trying to fool us again and take extra 3000 from us. The rooms are also below average. Light water geyser had continuous issues. This is very frustrating experience for us.
We sincerely regret the distressing experience you had during your stay. Please accept our heartfelt apologies for the miscommunication, inconvenience at check-in, and repeated attempts to charge you extra despite your confirmed booking. This is not the standard we strive to maintain, and your feedback has been escalated to the concerned teams for strict action and process correction. We appreciate you highlighting these issues, and we’re truly sorry for the inconvenience caused.
We sincerely regret the distressing experience you had during your stay. Please accept our heartfelt apologies for the miscommunication, inconvenience at check-in, and repeated attempts to charge you extra despite your confirmed booking. Th… Show more
Reviewed: 3 May 2025 · Stayed in May 2025
Verified reviewNothing as such
Everything associated with the property
Please accept our heartfelt apologies for the marred experience you had with us! Request you to reach us out with your detailed feedback over a mail at feedback@fabhotels.com so that we are able to check the same and assist you accordingly. Stay Fab!
Please accept our heartfelt apologies for the marred experience you had with us! Request you to reach us out with your detailed feedback over a mail at feedback@fabhotels.com so that we are able to check the same and assist you accordingly.… Show more
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewReviewed: 24 March 2025 · Stayed in March 2025
Verified reviewReviewed: 12 March 2025 · Stayed in February 2025
Verified reviewLocation, staff and garden around was good
Room heater required
We are glad to have provided you with a pleasant experience. It is extremely inspiring for us to get to know from guests that they had a beautiful stay. Looking forward to hosting you soon again!
Reviewed: 14 February 2025 · Stayed in February 2025
Verified reviewVeiw fro balcony room, garden around
Lit bit about Cleaniness , room heater to be provided
We're glad you enjoyed the view and the garden around the hotel. We appreciate your comments on cleanliness and will work on improving it. We'll also consider adding room heaters for extra comfort in the future. Looking forward to welcoming you again!
We're glad you enjoyed the view and the garden around the hotel. We appreciate your comments on cleanliness and will work on improving it. We'll also consider adding room heaters for extra comfort in the future. Looking forward to w… Show more
Reviewed: 3 February 2025 · Stayed in February 2025
Verified reviewBreakfast is great Like home food specially children
We’re so glad to hear that you and your children enjoyed the breakfast, and that it felt like home-cooked food. We always aim to provide a comforting and satisfying experience for our guests. We look forward to welcoming you again soon for another great stay!
We’re so glad to hear that you and your children enjoyed the breakfast, and that it felt like home-cooked food. We always aim to provide a comforting and satisfying experience for our guests. We look forward to welcoming you again soon for… Show more
Reviewed: 13 January 2025 · Stayed in January 2025
Verified reviewReviewed: 3 January 2025 · Stayed in January 2025
Verified reviewView from this room was awsum. It is very huge room and has big balcony.
Nothing. But have to ask locals to locate the hotel. As staff had switched off mobile. Local taxi drivers are helpful in many case.
Thank you for your fantastic review! We're thrilled to hear that you enjoyed the room's spaciousness and the amazing view. We apologize for the inconvenience you faced with locating the hotel, and we appreciate your understanding. We're grateful for your feedback and look forward to welcoming you again for another great stay!
Thank you for your fantastic review! We're thrilled to hear that you enjoyed the room's spaciousness and the amazing view. We apologize for the inconvenience you faced with locating the hotel, and we appreciate your understanding. W… Show more
Reviewed: 28 December 2024 · Stayed in December 2024
Verified reviewReviewed: 2 November 2024 · Stayed in October 2024
Verified reviewReviewed: 6 October 2024 · Stayed in October 2024
Verified reviewGreat property with parking
Thank you for your feedback! We're delighted to hear you enjoyed the property and appreciated the parking facilities. We look forward to hosting you again soon!
Reviewed: 6 October 2024 · Stayed in October 2024
Verified reviewReviewed: 15 September 2024 · Stayed in September 2024
Verified reviewReviewed: 31 August 2024 · Stayed in June 2024
Verified reviewReviewed: 9 July 2024 · Stayed in July 2024
Verified reviewit is more like Airbnb in a house.
the approach is quite steep
Hi Leo, thank you for sharing your experience with us. We are delighted to hear that you found our service to be similar to Airbnb in a house. Regarding the steep approach, we understand your feedback and will take steps to enhance this aspect. Your input is greatly appreciated. We look forward to welcoming you back soon! Best Regards, FabHotels
Hi Leo, thank you for sharing your experience with us. We are delighted to hear that you found our service to be similar to Airbnb in a house. Regarding the steep approach, we understand your feedback and will take steps to enhance this asp… Show more
Reviewed: 22 June 2024 · Stayed in June 2024
Verified reviewHi Rahul, thank you for the 5-star rating! We are delighted to hear about your fantastic experience with us. Your feedback motivates us to continue delivering exceptional service. We look forward to hosting you again for another memorable stay. Best Regards, FabHotels
Hi Rahul, thank you for the 5-star rating! We are delighted to hear about your fantastic experience with us. Your feedback motivates us to continue delivering exceptional service. We look forward to hosting you again for another memorable s… Show more
Reviewed: 27 May 2024 · Stayed in May 2024
Verified reviewLocation.
They were no receptionist. While am trying to checking in they said all rooms were booked , which was devastating.
We apologize for the inconvenience you experienced during check-in. Your feedback about the lack of a receptionist and room availability is concerning. We are addressing these issues to ensure better service in the future.
Reviewed: 19 April 2024 · Stayed in April 2024
Verified reviewThe location is in the centre of the city and close to all the major tourist spots. The staff were good. Attended well to our requirements. The beeakfast was homely and tasty.
The wash rooms should have been clean. The balcony was not too clean either. Some minor repairs like hooks in the bathroom. So if they look into these aspects.. it would be more comfortable for the customers. There is no toileteries or complimentary coffee/ tea sachets provided.
Hi Sushma, thank you for your detailed feedback. We appreciate your comments and are committed to addressing the areas of improvement. We look forward to welcoming you back! Best Regards, FabHotels
Reviewed: 17 April 2024 · Stayed in April 2024
Verified reviewThis review has been hidden because it doesn't meet our guidelines.
Hi B, we appreciate your feedback and aim to improve. Please give us another opportunity to enhance your experience. Best Regards, FabHotels
Reviewed: 15 April 2024 · Stayed in April 2024
Verified reviewBreakfast was decent but needs to be ready by 7 am.
Either a closet or clothes hanging arrangement in the room.
Hi Rupak, thank you for your feedback. We'll ensure breakfast is ready by 7 am and consider adding a closet in the room. Your input is valued! Best Regards, FabHotels
Reviewed: 13 April 2024 · Stayed in April 2024
Verified reviewNear to the Town
Lack of cleanliness, made multiple calls to speak to the manager - the manager didn’t even care to call us back
We apologize for the disappointing experience you had regarding cleanliness and the lack of response from our management team. This falls below our standards of service, and we take your feedback seriously. Rest assured, we will investigate this matter and take appropriate actions to ensure it doesn't happen again in the future. Your satisfaction is important to us, and we appreciate your patience and understanding. If there's anything else we can assist you with, please feel free to reach out to us directly.
We apologize for the disappointing experience you had regarding cleanliness and the lack of response from our management team. This falls below our standards of service, and we take your feedback seriously. Rest assured, we will investigate… Show more
Reviewed: 4 April 2024 · Stayed in March 2024
Verified reviewNothing
They cancelled my booking. I paid advance to Fab Hotels. But when I visited the manager refuse to accommodate me saying booking is full. When i called Fab hotel helpline they were not able to resolve the issue nor they provide alternate accommodation. Till now they have not refunded my advance payment. Had very bad experience. Go on your own risk and do not pay in advance.
We're deeply sorry for the inconvenience and frustration you experienced with your booking. This situation falls short of our standards, and we're investigating it urgently to prevent recurrence. Rest assured, we're working to refund your advance payment promptly. Your feedback is invaluable, and we appreciate your understanding. We'll take immediate steps to improve our services.
We're deeply sorry for the inconvenience and frustration you experienced with your booking. This situation falls short of our standards, and we're investigating it urgently to prevent recurrence. Rest assured, we're working to r… Show more