Reviews of The Fern Residency Rajkot 4 stars

Dear Guest , Greetings from The Fern Residency, Rajkot! Thank you for sharing your feedback with us. We are delighted to know that you had a very good experience during your stay. Your appreciation means a lot to our team and motivates us to maintain the standards of service and comfort we strive to deliver. We truly value your kind words and look forward to welcoming you back again soon, ensuring another pleasant and memorable stay with us. Warm Regards, Ajay Srivastav General Manager

Dear Guest , Greetings from The Fern Residency, Rajkot! Thank you for sharing your feedback with us. We are delighted to know that you had a very good experience during your stay. Your appreciation means a lot to our team and motivates us … Show more

Dear Ms. vaishnavi, Greetings from The Fern Residency, Rajkot! We are thrilled to read that you enjoyed the variety of food available and had an overall positive experience at our establishment. Your feedback is greatly appreciated and is crucial in our continued efforts to offer exceptional service and culinary delights. We take pride in our menu innovations and aim to cater to a wide range of tastes and preferences. We look forward to having you dine with us again in the future. Warm Regards, Ajay Srivastav General Manager

Dear Ms. vaishnavi, Greetings from The Fern Residency, Rajkot! We are thrilled to read that you enjoyed the variety of food available and had an overall positive experience at our establishment. Your feedback is greatly appreciated and … Show more

Dear Ms. Preet, Greetings from The Fern Residency, Rajkot! We sincerely regret to hear about your experience with our services. It's disheartening to learn that your needs were not met up to the standards we aim for. We should indeed be more responsible for providing essential amenities like towels to our guests. Your feedback highlights a need for improvement in our amenities and customer service, and we appreciate your forthrightness in this matter. Please be assured that this is not a usual occurrence. We understand how crucial such small details can be in shaping one's stay experience. Therefore, we guarantee that we will take immediate strict actions against such lapses to prevent any such incident in the future. Rest assured, we will work on your feedback and ensure a better service for your future stays. We look forward to serving you better and proving that we do care for our valued guests like you. Your understanding is greatly appreciated. Warm Regards, Ajay Srivastav General Manager

Dear Ms. Preet, Greetings from The Fern Residency, Rajkot! We sincerely regret to hear about your experience with our services. It's disheartening to learn that your needs were not met up to the standards we aim for. We should indeed be… Show more

Dear Mr. Srinivasan, Greetings from The Fern Residency, Rajkot! We're delighted to hear that you enjoyed our breakfast! We strive to provide our guests with a wide range of high-quality, enjoyable options to start their day off right. Do try our other meals also during your next visit. We believe they will also meet your pleasant expectations. Looking forward to serving you again in the future! Warm Regards, Ajay Srivastav General Manager

Dear Mr. Srinivasan, Greetings from The Fern Residency, Rajkot! We're delighted to hear that you enjoyed our breakfast! We strive to provide our guests with a wide range of high-quality, enjoyable options to start their day off right. … Show more

Dear Ms. Aishwarya, Greetings from The Fern Residency, Rajkot! We're sincerely sorry to hear about your less than satisfactory experience at our property and regret the issues you faced during your stay. It's disheartening to know that our cleanliness standards did not meet your expectations - this is certainly not the level of service we strive to provide. We firmly believe cleanliness and hygiene are of utmost priority, especially when it involves food and beverages. Your feedback about the condition of the rooms and bathroom has been noted and escalated to the concerned department. We assure you that actions will be taken promptly to rectify these issues so that they don't recur in the future. Furthermore, we understand that our staff’s response was inadequate in addressing your complaints. This incident will serve as a learning practice for us to improve our problem-solving skills and ensure that our guests’ concerns are addressed promptly and efficiently. We genuinely hope we can turn your experience around and would love the opportunity to serve you better in the future. We remain committed to providing the best services and you can expect significant improvements on your next visit. We appreciate you bringing this to our attention as it aids us in constantly improving our services to provide a better experience. Warm Regards, Ajay Srivastav General Manager

Dear Ms. Aishwarya, Greetings from The Fern Residency, Rajkot! We're sincerely sorry to hear about your less than satisfactory experience at our property and regret the issues you faced during your stay. It's disheartening to know that… Show more

Dear Mr. Kenan, Greetings from The Fern Residency Rajkot! We are deeply saddened to hear about your experience. Our utmost goal is to provide a clean and comfortable environment for our guests and it appears that, in this instance, we fell short. We assure you that what you experienced is unusual and doesn't meet our standards. The issue of the unwelcome creature is taken very seriously, and we have robust measures in place to handle same. Actions will be taken to address this with our pest control team at the earliest. We recognise the discomfort caused and hope you accept our sincere regret. Your feedback is truly important to us, and we hope that you give us another opportunity to reverse your impression of our establishment. Warm Regards, Ajay Srivastav General Manager

Dear Mr. Kenan, Greetings from The Fern Residency Rajkot! We are deeply saddened to hear about your experience. Our utmost goal is to provide a clean and comfortable environment for our guests and it appears that, in this instance, we … Show more

Dear Mr. Asharaf, Greetings from The Fern Residency, Rajkot! We appreciate your feedback regarding your recent stay with us. It's great to know that you found our breakfast, staff, and facilities to our satisfaction. We strive to make all aspects of a guest's stay pleasant and efficient. We have noted your concern about the taxi fare from our hotel to Rajkot airport. The prices are primarily determined by external taxi companies, and we have little control over them. However, we understand how this can impact your overall experience, and in response, we are in the process of negotiating better rates with local companies to make this service more affordable to our guests. We value your feedback as it helps us improve our services. We hope to serve you again in the near future and provide an even more satisfying experience. Warm Regards, Ajay Srivastav General Manager

Dear Mr. Asharaf, Greetings from The Fern Residency, Rajkot! We appreciate your feedback regarding your recent stay with us. It's great to know that you found our breakfast, staff, and facilities to our satisfaction. We strive to… Show more

Dear Mr. Hemal, Greetings from The Fern Residency Rajkot! We are truly sorry to hear about your experience. It's disappointing to know that you found our rooms not value for money. We assure you that we continually strive to provide quality lodging with competitive pricing. Hearing your feedback helps us to recheck our pricing strategy against the facilities provided. We also regularly update and upgrade our facilities to make sure our guests have a comfortable stay. Can you please provide some additional details about your issues during your stay? This will certainly help us make necessary improvements. We hope you will consider giving us another chance to host you and prove that we can do better. Warm Regards, Ajay Srivastav General Manager

Dear Mr. Hemal, Greetings from The Fern Residency Rajkot! We are truly sorry to hear about your experience. It's disappointing to know that you found our rooms not value for money. We assure you that we continually strive to provid… Show more

Dear Ms. Arshni, Greetings from The Fern Residency, Rajkot! We're glad to hear that our staff delivered excellent service during your stay. However, it's unfortunate that other aspects of your stay fell short of your expectations. Your comments regarding the room quality and bed linen have been taken seriously and forwarded to our management team. It concerns us to learn about the smell in the rooms and it's something we will definitely check and rectify. Moreover, we regret the confusion over your bed preference. We strive to meet each of our guests' specified needs, but there may have been an oversight in your case. Should you choose to stay with us again, we promise to pay closer attention to your requirements. Your observations are crucial in helping us improve our services, and we appreciate you bringing these matters to our attention. We do hope to have another opportunity to provide you a truly satisfactory stay in future. Warm Regards, Ajay Srivastav General Manager

Dear Ms. Arshni, Greetings from The Fern Residency, Rajkot! We're glad to hear that our staff delivered excellent service during your stay. However, it's unfortunate that other aspects of your stay fell short of your expectation… Show more

Dear Mr. Tony, Greetings from The Fern Residency, Rajkot! We are delighted to hear about your positive experience with us! The cleanliness of our establishment is something we take great pride in maintaining, and it's fantastic to hear that this aspect met your expectations. Also, acknowledging the friendliness and helpfulness of our staff really made our day. We believe that our people are our greatest assets and it is rewarding to know that their efforts provided you with a pleasing experience. Your feedback is the motivation we need to keep striving for excellence. Looking forward to serving you once again, soon. Warm Regards, Ajay Srivastav General Manager

Dear Mr. Tony, Greetings from The Fern Residency, Rajkot! We are delighted to hear about your positive experience with us! The cleanliness of our establishment is something we take great pride in maintaining, and it's fantastic to h… Show more

Dear Guest, Greetings from The Fern Residency, Rajkot! We are thrilled to hear your overall experience at our place was nice and comfortable. We appreciate your praise for our staff's politeness and good food. We acknowledge your feedback on the spiciness of our dishes and are ready to take it into account for future improvements. Our goal is to cater to a variety of tastes and preferences. Also, we're glad to know that you found the rooms comfortable despite being on the smaller side. We strive to maximize comfort and utilize space effectively. Regardless of the size, we aim to ensure that our rooms are charming and cozy for our valued guests. Your feedback is instrumental in continuously improving our services and facilities. Your time and thoughts are greatly appreciated. We look forward to the pleasure of welcoming you back soon. Warm Regards, Ajay Srivastav General Manager

Dear Guest, Greetings from The Fern Residency, Rajkot! We are thrilled to hear your overall experience at our place was nice and comfortable. We appreciate your praise for our staff's politeness and good food. We acknowledge your… Show more