Reviews of FabEscape St Clouds - Nr Government Botanical Garden 3 stars
St.Clouds, Behind Sacred Heart Church, Old Garden Road, (old PNB holiday home) Bandishola, 643001 Ooty, India
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Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewWorst hotel I have seen in my life
Napali staff
Please accept our heartfelt apologies for the marred experience you had with us! Request you to reach us out with your detailed feedback over a mail at feedback@fabhotels.com so that we are able to check the same and assist you accordingly. Stay Fab!
Please accept our heartfelt apologies for the marred experience you had with us! Request you to reach us out with your detailed feedback over a mail at feedback@fabhotels.com so that we are able to check the same and assist you accordingly.… Show more
Reviewed: 24 May 2025 · Stayed in May 2025
Verified reviewJust the view
Everything. No proper service. Rooms are okayish. Property is nothing like in pictures.
We regret to hear that your stay did not meet expectations. The feedback regarding service quality and the mismatch between actual property and images is noted and being taken up with the concerned team for necessary improvements.
Reviewed: 13 May 2025 · Stayed in May 2025
Verified reviewWas good to stay
Reviewed: 13 May 2025 · Stayed in May 2025
Verified reviewNothing I like in this hotel
This hotel is located in a ramp , eventhough it is 500m from botanical garden, the location is so poor to reach through Vehicle, there is no restaurant for any breakfast, no proper reception to welcome guests, only 2 housekeeping guys who maintain the hotel, they do everything including housekeeping, breakfast preparation, address any queries etc. no body is taking responsibility of any stuff there. It is very difficult to travel to reach out to any hotels by walk, you need to walk atleast 2 km to find any hotels for differ, location is also pathetic. You will not get good breakfast eventhough they charge for room breakfast.
We regret to hear about your disappointing experience and sincerely apologize for the inconvenience caused. We understand the challenges you faced with the location, limited facilities, and service availability. Your feedback is valuable and has been shared with the hotel team to improve guest experience. We appreciate your patience and hope to offer you a better stay in the future.
We regret to hear about your disappointing experience and sincerely apologize for the inconvenience caused. We understand the challenges you faced with the location, limited facilities, and service availability. Your feedback is valuable an… Show more
Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewexceeded all expectations! The location is peaceful and scenic, perfect for a relaxing getaway. The rooms were clean, cozy, and well-maintained. The staff was incredibly polite and always ready to help. Loved the homely vibes and delicious food. Definitely coming back for another stay
We're thrilled to hear that your stay exceeded expectations and that you enjoyed the peaceful, scenic location, as well as the cleanliness and coziness of our rooms. It’s great to know our team made your experience even more special with their hospitality. We're delighted you loved the homely vibes and delicious food. Your kind words mean a lot to us, and we can't wait to welcome you back for another memorable stay at FabHotels.
We're thrilled to hear that your stay exceeded expectations and that you enjoyed the peaceful, scenic location, as well as the cleanliness and coziness of our rooms. It’s great to know our team made your experience even more special wit… Show more
Reviewed: 5 February 2025 · Stayed in January 2025
Verified reviewWe liked having a balcony, the view was good. The place was a little away from town which we liked, not too far to walk. We declined breakfast, it was served too early for us. They connected us to someone who helped us with a cab to our next destination. Nice folks, nice place.
Reviewed: 21 January 2025 · Stayed in December 2024
Verified reviewReviewed: 9 December 2024 · Stayed in December 2024
Verified reviewNothing
Road is very very bad. Vehicle wheel got stuck. No clear sign boards. No facilities in the hotel. Breakfast is bad . Not recommended. Avoid this hotel or stay. Electric kettle is giving foul smell. No room heater.
Thank you for sharing your feedback. We regret to learn about your experience and sincerely apologize for the inconvenience caused. Your comments about the road condition, lack of clear signage, hotel facilities, and breakfast quality have been noted, and we will address these concerns with the team. We will also ensure the electric kettle and other amenities meet quality standards. Your feedback is valuable in helping us improve. Thank you for bringing these matters to our attention.
Thank you for sharing your feedback. We regret to learn about your experience and sincerely apologize for the inconvenience caused. Your comments about the road condition, lack of clear signage, hotel facilities, and breakfast quality have … Show more
Reviewed: 30 November 2024 · Stayed in November 2024
Verified reviewCourtesy of staff
Washrooms were not maintained good. TV in one of the rooms was dead.
Thank you for sharing your feedback. We're pleased to hear you appreciated the staff's courtesy. However, we regret that the washroom maintenance and non-functional TV did not meet your expectations. Your comments are valuable and will help us address these concerns for a better experience in the future.
Thank you for sharing your feedback. We're pleased to hear you appreciated the staff's courtesy. However, we regret that the washroom maintenance and non-functional TV did not meet your expectations. Your comments are valuable and w… Show more
Reviewed: 30 November 2024 · Stayed in November 2024
Verified reviewHorrible
Reviewed: 25 November 2024 · Stayed in November 2024
Verified reviewOoty climate
Ambience, clean, low fecility,
We regret the inconvenience caused during your stay. Your feedback regarding the limited facilities and overall experience has been noted. At FabHotels, we aim to provide a comfortable and hassle-free experience, and we apologize if we fell short. The feedback has been shared with the concerned team for immediate improvements. We are committed to enhancing guest satisfaction and hope to host you for a better stay in the future. Thank you for bringing this to our attention.
We regret the inconvenience caused during your stay. Your feedback regarding the limited facilities and overall experience has been noted. At FabHotels, we aim to provide a comfortable and hassle-free experience, and we apologize if we fell… Show more
Reviewed: 15 November 2024 · Stayed in November 2024
Verified reviewSpacious and well appointed rooms, courtesy of staff were good and the location is superb, thank you
All good
Thank you for your positive feedback! We're delighted to hear that you had a great stay and found the rooms spacious, the staff courteous, and the location superb. We look forward to welcoming you back soon!
Reviewed: 15 November 2024 · Stayed in November 2024
Verified reviewGreat views , perfect location and perfect stay
Thank you for your wonderful feedback! We're thrilled to know you enjoyed the great views, perfect location, and had a perfect stay with us. We look forward to welcoming you back for another fantastic experience!
Reviewed: 12 November 2024 · Stayed in November 2024
Verified reviewAmazing location with nice views from the balcony, well maintained property and staff is nice and polite.
There is nothing disliking on this property but one thing I can add please arrange some welcome drinks
Thank you for your amazing feedback! We're glad you loved the location, views, and our well-maintained property with polite staff. Your suggestion for welcome drinks is much appreciated, and we'll surely consider it to enhance your experience further. Looking forward to hosting you again!
Thank you for your amazing feedback! We're glad you loved the location, views, and our well-maintained property with polite staff. Your suggestion for welcome drinks is much appreciated, and we'll surely consider it to enhance your … Show more
Reviewed: 13 October 2024 · Stayed in October 2024
Verified reviewNothing is good in hotel viz location, staff and room. Very bad experience first time.
Very bad experience. After reciepet of confirm booking from booking. com i along with family reached the hotel at 2pm. Approach road was very dangrous. No staff was available in hotel to receive the guest. After searching here and there one old cleaning man contacted the one person and when i told him that i have booking in your hotel. He denied for the checkin. He told that we donot have any room. Suggest that such hotels should be removed from the booking. Com. Otherwise booking. com should take the responsibility for any legel action in consumer court against the hotel and booking confirmation authority for the Financial and mental harrashment of customer.
We apologize for the distressing experience you faced during your stay. This level of service and lack of availability is unacceptable, and we understand the frustration of arriving with a confirmed booking only to be denied a room. Your feedback has been noted, and we will address this matter with the hotel to prevent similar issues in the future. Thank you for bringing this to our attention, and we’re deeply sorry for the inconvenience caused to you and your family.
We apologize for the distressing experience you faced during your stay. This level of service and lack of availability is unacceptable, and we understand the frustration of arriving with a confirmed booking only to be denied a room. Your fe… Show more
Reviewed: 8 October 2024 · Stayed in October 2024
Verified reviewReviewed: 6 October 2024 · Stayed in October 2024
Verified reviewnothing to like except brand name 'fab'
no service given, evem breakfast was not properly available.other day too many people arrived and breakfast was not available. room was so dirty full of spider,no fans no ac in room as mentioned in site.even filtered water for drink not available.they gave us one water cane which is also not clean. no manager availanle on property. there was dispute over money as we booked from book.com and there is dispute between fabhotel group and booking.com. its not suitable for family. unhygenic room, and bedsheet were smelling too bad. no maintainence, no manager, no service. it was wastage of money.
Thank you for sharing your feedback. We sincerely apologize for the issues faced during your stay. This is not reflective of the standards we strive for at FabHotels. Your concerns regarding cleanliness, lack of services, and breakfast availability have been noted, and we are taking immediate steps to address them with the property team. Additionally, the issue with filtered water and manager unavailability will be looked into. We regret any inconvenience caused due to the ongoing booking dispute. Rest assured, we are committed to improving your future experience with us.
Thank you for sharing your feedback. We sincerely apologize for the issues faced during your stay. This is not reflective of the standards we strive for at FabHotels. Your concerns regarding cleanliness, lack of services, and breakfast avai… Show more
Reviewed: 1 October 2024 · Stayed in September 2024
Verified reviewBooking was easy, staffs were very caring, silent, very nice atmosphere and view points
The road to stay is bit difficult to walk back or to drive
Thank you for sharing your experience! We're glad to hear you had a pleasant stay and appreciated our caring staff, peaceful atmosphere, and scenic views. We understand that the road might be a bit challenging, and we appreciate your feedback. We're always working to improve the guest experience. We look forward to welcoming you and your friends again soon!
Thank you for sharing your experience! We're glad to hear you had a pleasant stay and appreciated our caring staff, peaceful atmosphere, and scenic views. We understand that the road might be a bit challenging, and we appreciate your fe… Show more
Reviewed: 14 September 2024 · Stayed in September 2024
Verified reviewSaint Clouds is located quite close to the Botanical garden. Staff at the location are friendly though they lack knowledge like WIFI password.
Getting to the location is a hassle owing to narrow roads to this place. Road to this place is a piece of work and disaster is waiting to happen especially during nights.
Thank you for your feedback. We're glad to hear that you found the staff at Saint Clouds friendly. We apologize for the inconvenience you faced with the road leading to the property. We understand that accessibility is crucial, and we'll make sure to look into how we can better communicate this aspect to future guests. Additionally, we will address the WiFi password issue with the team to ensure a smoother experience. Your insights are valuable, and we hope to improve for your next visit. Safe travels!
Thank you for your feedback. We're glad to hear that you found the staff at Saint Clouds friendly. We apologize for the inconvenience you faced with the road leading to the property. We understand that accessibility is crucial, and we&#… Show more
Reviewed: 12 September 2024 · Stayed in September 2024
Verified reviewQuality compromises the amount
The road to the property
Thank you for your feedback. We regret to hear that you felt the quality did not meet your expectations and that the road to the property was problematic. Your comments will be reviewed to improve our services and infrastructure. We hope to better meet your expectations in the future.
Thank you for your feedback. We regret to hear that you felt the quality did not meet your expectations and that the road to the property was problematic. Your comments will be reviewed to improve our services and infrastructure. We hope to… Show more
Reviewed: 5 August 2024 · Stayed in July 2024
Verified reviewHi Khushi, thank you for your rating. Your support means a lot to us! Best Regards, FabHotels
Reviewed: 22 July 2024 · Stayed in July 2024
Verified reviewI had booked the stay for 2 Deluxe room. I have confirmed the availability for the rooms before booking and the agent confirmed that 2 Deluxe rooms are available which is next to each other and I made the full payment on same day of booking. When we arrived the property, they have changed the rooms without my knowledge which are far from each other. Very unprofessional behaviour form FAB service. Never recommend..
We apologize for the inconvenience caused by the room allocation issue. It is unacceptable that your confirmed booking was not honored, and we understand your frustration. We will investigate this matter with the hotel to ensure such errors do not occur in the future. Thank you for your feedback, and we regret that your experience was not up to standard.
We apologize for the inconvenience caused by the room allocation issue. It is unacceptable that your confirmed booking was not honored, and we understand your frustration. We will investigate this matter with the hotel to ensure such errors… Show more
Reviewed: 4 July 2024 · Stayed in June 2024
Verified reviewView'
Bathroom
Hi Naveen, we are truly grateful for your excellent 5-star rating! It's delightful to hear that you enjoyed the view during your stay. Your feedback about the bathroom has been duly noted, and we will work diligently to improve in that aspect. Thank you for your support, and we eagerly anticipate your next visit for an even more enjoyable experience. Best Regards, FabHotels
Hi Naveen, we are truly grateful for your excellent 5-star rating! It's delightful to hear that you enjoyed the view during your stay. Your feedback about the bathroom has been duly noted, and we will work diligently to improve in that … Show more
Reviewed: 23 June 2024 · Stayed in May 2024
Verified reviewRooms are not clean...no room service provided...
We apologize for the inconvenience you experienced with the cleanliness and lack of room service. We are addressing these issues with our housekeeping team to ensure they are rectified. Thank you for your feedback.