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Reviews of Itsy Hotels The New Hill Retreat, Near Mahabaleshwar State Transport Bus station 3 stars

187, School Mohalla Adj, Valley View Road, Dist- Satara, Mahabaleshwar, Maharashtra, 412806 Mahabaleshwar, India

#64 of 92 hotels in Mahabaleshwar

Guests' Choice

Review score

Based on 116 hotel reviews

6.5

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    7.3

  • Location

    6.4

  • Facilities

    6.8

  • Staff

    8.1

  • Value for money

    7.0

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 1 May 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Average

    Stayed in April 2025

  • Reviewed: 23 April 2025

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Parking was a little messy as the hotel is very much inside and on the road. If there are more vehicles parking near the hotel is difficult

    Room was clean and good staff

    Stayed in April 2025

  • Reviewed: 31 March 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The location of the hotel was in a very crowded and narrow street making parking of my car difficult but thanks to Yousuf's help I managed it.

    The hotel was very clean and the manager Yousuf was very courteous and helpful.

    Stayed in March 2025

  • Reviewed: 23 March 2025

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Don't find this hotel value for money. TV was not working. The location is also not decent.

    Stayed in March 2025

  • Reviewed: 22 March 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Surrounding is slum area

    Cleanliness, attendent is very polite

    Stayed in March 2025

  • Reviewed: 7 March 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Small bathroom, no hot water to relax your leg after long tired walk..,

    Comfort stay less noise near to market good ac room

    Stayed in March 2025

  • Reviewed: 25 February 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    No elevator

    Cleanliness

    Stayed in February 2025

  • Reviewed: 17 February 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    If asked for room service for clean so they refused

    Good

    Stayed in February 2025

  • Reviewed: 17 February 2025

    7.0
    Staff work is best.. But they didn't changed the blanket on next day.Treebo cheated us
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Everthing good..

    Thanks nothing

    Stayed in February 2025

  • Reviewed: 13 February 2025

    8.0
    Overall stay was comfortable and staff was very helpful and attentive
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Early checkin charges of 500 Rs applied if you check in early even if rooms are available. Surrounding area is not that great and posh You need to park your vehicle a bit away at common parking as there is not much space for parking.

    Location is very nearby to main market and staff is very helpful. Complimentary breakfast adds value for money.

    Stayed in February 2025

  • Reviewed: 20 January 2025

    8.0
    Good.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Good.

    Stayed in January 2025

  • Reviewed: 27 December 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    No elevator.

    Property just 200mtr away from the main market.

    Stayed in December 2024

  • Reviewed: 11 December 2024

    6.0
    Very good service, but dirty bed sheets
    • Leisure trip
    • People with friends
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Stained and dirty bed sheets. Very small bathroom

    Walking distance to the market area, Very good service from hotel staff. We were 3 adults, so they offered a suite room which was very big

    Stayed in December 2024

  • Reviewed: 8 November 2024

    5.0
    Attention please
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    When you book this hotel you will get the lowest rate. But a day before you will get a call from hotel and inform that your booking is in underground area. There is no ventilation in that room. They will show a video of a dirty room and say this is your booked room. If you want good rooms, they will be available at higher rates. You are forced to take a higher rate room as other hotels may charge higher at the last minute. This is a scam from the hotel side. The hotel is on a narrow road. There is no parking for your car near the hotel. You have to park your car one kilometer away. The parking slot staff really have no courtesy. They overcharge you. They tell you to park your vehicle at the end of the parking lot. When you go to pick up your vehicle in the morning, the area around your car will be dirty. Can't get into your car. So if you are staying somewhere and park your vehicle in the grounds, make sure to park your vehicle near the entrance of the parking lot.

    Yusuf, the only staff for everything was friendly and helpful.

    Stayed in November 2024

  • Reviewed: 22 August 2024

    5.0
    Avoid if you are travelling with family. Not up to the mark and not worth for money.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Area is surrounded by slum. There is no space for parking. Rooms have higher moisture content which results in fungus on beds and pillows. Breakfast has no options. Breakfast is so basic and of average taste. Room had a weird smell. Inverter had no power in charging slots.

    Service and promptness of their employee Vikram

    Stayed in August 2024

  • Reviewed: 22 August 2024

    6.0
    Pleasant
    • Leisure trip
    • People with friends
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    It was too costly. We paid 18k for 2 days for two rooms. It’s not at all worthy. Even the location is not good. Seems good in images but in reality the location is not worthy staying. Will only suggest if you are getting at max 1500/ day charges otherwise opt for other options.

    The receptionist was really helpful and was always available and ready to assist every time.

    Stayed in August 2024

  • Reviewed: 19 August 2024

    5.0
    Average hotel.
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No proper parking. Hot water not available 24/7.

    Big room. The hotel is in a good location.

    Stayed in August 2024

  • Reviewed: 6 August 2024

    8.0
    Excellent Stay!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The hotel has potential, but there were some challenges during my stay. Vikram, the only staff member on site, was managing everything—from the front desk to cleaning and even attending to guests' requests for hot water. He was doing his best and was very helpful, but it's clear that more staff is needed to handle the workload efficiently. Vikram's dedication is commendable, but having additional staff would greatly improve the overall guest experience. I hope the management considers this to ensure a more comfortable stay for future guests.

    I had a wonderful experience at this hotel. The location is perfect, making it easy to explore the area. The rooms were clean, comfortable, and well-maintained, providing a relaxing environment after a long day of sightseeing. A special mention to Vikram from the staff, who was incredibly helpful and attentive to our needs, even at midnight. His warm hospitality truly stood out and made our stay even more enjoyable. I would definitely recommend this place to friends and family. Looking forward to my next visit!

    Stayed in August 2024

  • Reviewed: 31 July 2024

    6.0
    Its was good
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Bedsheets and the quilt had stains. No geyser . Towel was not clean too. .

    The location was great and the room service guy Vikram was very kind and helpful.

    Stayed in July 2024

  • Reviewed: 15 July 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night

    There is no facility of parking. Rooms are too small. Washroom is too small. No chair, table is provide in the room.

    Stayed in July 2024

  • Reviewed: 1 June 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    No parking !! No toilet rolls In the washroom !!

    Location was good, Staff was great

    Stayed in May 2024

  • Reviewed: 14 May 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights

    FOR GST INVOICE WE HAVE TO CHASE WHY NOT MENTIONE ON WEB SITE ONLY

    Stayed in May 2024

  • Reviewed: 6 May 2024

    8.0
    Satisfactory
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    There was no lift for 3rd floor room.

    Breakfast not provided. Location was OK.

    Stayed in May 2024

  • Reviewed: 5 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Care takker of property whose name is Yusuf is well versed in hospitality and take care of his guest..he is very humble and helping person. Really liked his services

    Stayed in May 2024

Showing 1 – 25

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