Reviews of Four Points by Sheraton Hotel and Serviced Apartments Pune 5 stars
5th Mile Stone, Viman Nagar, Pune, 411014 Pune, India
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Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewMy stay at this hotel was pleasant. The staff were polite and helpful, which made the overall experience comfortable and enjoyable.
Dear Mr. Varghese, We are happy to know that you enjoyed staying with us and loved our hospitality and services. I will extend my appreciation to the team on your behalf for providing you with a memorable experience with us. It was a pleasure to have you with us and we sincerely look forward to welcoming you back soon. Sincerely, Ashish Srivastava Operations Manager Ashish.Srivastava@fourpoints.com +91 7709014766
Dear Mr. Varghese, We are happy to know that you enjoyed staying with us and loved our hospitality and services. I will extend my appreciation to the team on your behalf for providing you with a memorable experience with us. It was a plea… Show more
Reviewed: 24 August 2025 · Stayed in May 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewLocation
The room was smelling of dampness
Dear Mr.Vinit, Thank you for sharing your feedback. Kindly allow us an opportunity to restore your confidence in our ability to provide you with exceptional service. We will make all efforts to ensure that your next stay is memorable. Looking forward to welcome you back. Sincerely, Ashish Srivastava Operations Manager Ashish.Srivastava@fourpoints.com +91 7709014766
Dear Mr.Vinit, Thank you for sharing your feedback. Kindly allow us an opportunity to restore your confidence in our ability to provide you with exceptional service. We will make all efforts to ensure that your next stay is memorable. Lo… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewExcellent Staff and Good Food.
It’s high time they do a renovation. Very Old bathrooms and bad carpet on the floors. The bed was also okay, not so good.
Dear Mr. Prakash, Thank you for sharing your feedback. Kindly allow us an opportunity to restore your confidence in our ability to provide you with exceptional service. We will make all efforts to ensure that your next stay is memorable. Looking forward to welcome you back. Sincerely, Ashish Srivastava Operations Manager Ashish.Srivastava@fourpoints.com +91 7709014766
Dear Mr. Prakash, Thank you for sharing your feedback. Kindly allow us an opportunity to restore your confidence in our ability to provide you with exceptional service. We will make all efforts to ensure that your next stay is memorable. … Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewNOTHING. There was nothing to like for a traveller. No towels in the rooms. No Air Conditioner. Total Staff is 100% pathetic, unfriendly, unhelpful, liars, very bad quality of rooms, lied about air conditioner. lied about towels, hand towels. Pathetic breakfast, dinner served was completely stale and having awful smell. The brand name MARRIOT Bonvoy is being tarnised.
Each and everything was bad. Right from the check-in to checkout each and everything was suspicious. The reception staff was just pathetic and having no sense of duty. No politeness and no manners at all. Once checked into a room I only realised there were no towels, no hand towels in the room despite me standing there completely wet after a shower. When asked for towel the hotel staff brought the towels after 1 hour and 30 minutes. Till that time I was half dried standing in the shower without a towel. I managed to use my own towel till that time. When I checked the temperature inside the room it was 25 deg. centigrade. When asked for the air conditioner a technician arrived after 55 minutes and fiddled with the control promising me the room will get cooler. But even after 6 hours I found that the room was still the same and I kept calling the reception and house keeping for help. Suddenly the telephone lines went dead and the intercom was inoperative. I had to call from my cell phone to the hotel reception and requested them to do something about the air conditioner as it was getting very humid. But, the reception failed to do anything about it. We managed to stay outside the hotel for fresh air and killed time. Then another nightmare was on the table when I thought of having dinner. The food was completely bad, awful and smelling. When complained to the hotel staff they too agreed that the food is bad. So I had to change my order after first waiting for the food to arrive, finding it bad, calling the staff, explaining them and when fresh order was placed it took them another 40 minutes for the order to be served. While we were having food the hotel duty manager approached and promised us the air conditioning system will be fixed within 20 minutes. Believing him we waited to find that it was a complete hoax. Somehow we managed to sleep the first night on 1 August 2025 and the next day the breakfast laid was nothing but leftovers and unfinished items served
Dear Mr. Sudesh, We sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent these issues in future. Kindly allow us an opportunity to restore your confidence in our ability to deliver exceptional service. Once again, thank you for your valued feedback and we hope to serve you again. Sincerely, Front Office Manager
Dear Mr. Sudesh, We sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent these is… Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewGreat staff and location
Dear Guest, We are happy to know that you enjoyed staying with us and loved our hospitality and services. It was a pleasure to have you with us and we sincerely look forward to welcoming you back soon. Sincerely, Ashish Srivastava Operations Manager Ashish.Srivastava@fourpoints.com +91 7709014766
Dear Guest, We are happy to know that you enjoyed staying with us and loved our hospitality and services. It was a pleasure to have you with us and we sincerely look forward to welcoming you back soon. Sincerely, Ashish Srivastava Opera… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewThe quality of food was very good and it was very tasty
The room we had booked into was a service apartment, the most premium room in the hotel. But nothing was upto the standard expected. The AC in the room was not functioning at all, the TV was switching off at regular intervals and switching on, on its own,when not needed. The facilities seemed very basic when compared to the premium they charge. In room dining service is slow. Everyone has to be reminded at least twice or thrice of their services
Dear Guest, Thank you for sharing your feedback. Kindly allow us an opportunity to restore your confidence in our ability to provide you with exceptional service. We will make all efforts to ensure that your next stay is memorable. Looking forward to welcome you back. Sincerely, Ashish Srivastava Operations Manager Ashish.Srivastava@fourpoints.com +91 7709014766
Dear Guest, Thank you for sharing your feedback. Kindly allow us an opportunity to restore your confidence in our ability to provide you with exceptional service. We will make all efforts to ensure that your next stay is memorable. Looki… Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewLovely rooms, Hospitality was very good. Miss Sunita Mukherjee was exceptional at the restaurant and made me so comfortable. Mr Yash at reception desk was absolutely amazing. He was very helpful. Keep up the good work.
One suggestion , the food quality can be better .
Dear Guest, We are happy to know that you enjoyed staying with us and loved our hospitality and services. I will extend my appreciation to the team on your behalf for providing you with a memorable experience with us. It was a pleasure to have you with us and we sincerely look forward to welcoming you back soon. Sincerely, Ashish Srivastava Operations Manager Ashish.Srivastava@fourpoints.com +91 7709014766
Dear Guest, We are happy to know that you enjoyed staying with us and loved our hospitality and services. I will extend my appreciation to the team on your behalf for providing you with a memorable experience with us. It was a pleasure to… Show more
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewNot value for money spent.
Air-conditioning was not proper even after raising the issue, nothing was done.
Dear Guest, Thank you for sharing your feedback. Kindly allow us an opportunity to restore your confidence in our ability to provide you with exceptional service. We will make all efforts to ensure that your next stay is memorable. Looking forward to welcome you back. Sincerely, Ashish Srivastava Operations Manager Ashish.Srivastava@fourpoints.com +91 7709014766
Dear Guest, Thank you for sharing your feedback. Kindly allow us an opportunity to restore your confidence in our ability to provide you with exceptional service. We will make all efforts to ensure that your next stay is memorable. Looki… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewNice staff and nice rooms.
Few bread items in breakfast
Dear Guest, We are happy to know that you enjoyed staying with us and loved our hospitality and services. I will extend my appreciation to the team on your behalf for providing you with a memorable experience with us. It was a pleasure to have you with us and we sincerely look forward to welcoming you back soon. Sincerely, Ashish Srivastava Operations Manager Ashish.Srivastava@fourpoints.com +91 7709014766
Dear Guest, We are happy to know that you enjoyed staying with us and loved our hospitality and services. I will extend my appreciation to the team on your behalf for providing you with a memorable experience with us. It was a pleasure to… Show more
Reviewed: 24 June 2025 · Stayed in May 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewI had requested for decoration of my room due to the bday celebration of my child. They decorated and also gave a complimentary cake. The staff was very professional and polite, The guards at the gate and valet parking staff were also very polite. WE had an awesome breakfast. Overall, the experience was superb.
I liked everything!! Nothing was bad.
Dear Guest, A big thank you from all of us at Four Points by Sheraton Pune for choosing to stay with us! We're absolutely delighted to hear that you enjoyed your time with us and that our team was able to make a positive impact on your stay. We're thrilled to have had the opportunity to serve you and can't wait to welcome you back again soon! Best regards, Front Office Team
Dear Guest, A big thank you from all of us at Four Points by Sheraton Pune for choosing to stay with us! We're absolutely delighted to hear that you enjoyed your time with us and that our team was able to make a positive impact on your… Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 14 June 2025 · Stayed in June 2025
Verified reviewReviewed: 13 June 2025 · Stayed in June 2025
Verified reviewReviewed: 13 June 2025 · Stayed in June 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewReviewed: 6 June 2025 · Stayed in June 2025
Verified reviewFood is very good!
Dear Guest, Thank you for staying with us at Four Points by Sheraton Pune! We're thrilled to hear that you had a wonderful time and that our team helped make your stay a memorable one. We appreciate your kind words and are grateful for your loyalty. We can't wait to welcome you back soon! Best regards, Front Office Manager
Dear Guest, Thank you for staying with us at Four Points by Sheraton Pune! We're thrilled to hear that you had a wonderful time and that our team helped make your stay a memorable one. We appreciate your kind words and are grateful for… Show more