Reviews of DoubleTree by Hilton Agra 5 stars

Great breakfast, lots of choice, great staff

Nice and modern hotel, very good standard, very good breakfast, clean and comfortable rooms

We had two communicating rooms, which was very comfortable, they only seemed a little dark.

I had worst experience to stay in this property, services are very bad and staff totally untrained, rude in behavior and mannerless to handle customer specifically when you stay with your family and kids. ordered water bottles which took nearly about 30 minutes even ordered cold water they bring normal water after 30 minutes , waited over1:30 hours to get food order.specially Surprised when the hotel staff knows that room light operates with room key in this case receptionist provided single key , it means if family stay in room no one can go down without key if you take the key with you and go down, room lights would be off and your family would have no lights in room, very rude behavior by the staff when ask for second key, I recommend specially to foreign travelers never use this property if you think it’s operate by Hilton Group, no it’s operating by uneducated and unprofessional people. do not waste your valuable time and money to stay there. Discussed with hotel management but they treat you as you are not a valued customer for them, treat you like you are worthless and doing mistake to stay in this property. It was very scary to stay in this hotel cause I was staying with family and small kids, Manager was not available when I called , waited 30 minutes to talk with manager , staff replied rudely that manager is busy now . I really supposed that it was operating by Hilton Group but it seems this property running by uneducated, unprofessional people, I have never experienced such behavior in Hilton group Hotels. If this hotel run by Hilton Group ,then Hilton Group management must notice this review and think again that you are in service industry where Hilton group holds a good impression to their clients in hotel industry, kindly train your mannerless staff and educated them to behave in manners.

Nothing, overall wasted my money and wasted my valuable time to request to get food order on time but staff behaved like you did mistake to order dinner.

The hotel was very clean and welcoming. The reception greeted me warmly with a glass of cold juice and a freshly baked cookie, which was a very nice touch. My room was spacious, comfortable, and had everything I needed. Both dinner and breakfast buffets were excellent with a great variety of dishes, especially the Indian cuisine.

Honestly, nothing major to mention. Everything was up to expectation.

The breakfast was really good and the on table service provided by the restaurant in a manner was commendable. It truly deserves appreciation for the way it was served.

Everything was good ; the only need is to bring in a touch of true professionalism. Instead of judging everyone in a same way, it would be far better for the staff to understand each guest's individual prespective and deal with them accordingly. This approach will not only enhance the guest experience but also reflect positively on the team's overall service standards.

Agra Hilton the best , reception staff is always there for me . Smooth check in with welcoming drink and cookies (best and I love it ) , food delicious. Overall awesome.

We received an upgrade to a King room. Staff were brilliant. Great value for money and excellent service!

Wonderful breakfast. Nice pool. Clean rooms. Kind staff.

The hospitality was excellent, staff were very friendly, the restaurant is fantastic. We have a great oppurtunity to have food prepared by great chef Prem Thagunna who made special food for us. We had a chance to take a photograph with him as well. My father is vegeterian and Prem prepared a special veg meal for my father and it was really excellent quality. Thank you chef Prem Thagunna. Breakfast in the morning was really good. lots of choices. Rooms was very clean.

We were three and while booking we have clrealy mentioned 3 adult but there were two beds only in the room and they did not suggest us for another room.

Outstanding, everything was fantastic , hospitality was great

We had a very pleasant stay. The room was clean, the food was delicious, and the service was excellent. Special thanks to the staff – they were very polite and professional.

The staff were fantastic - and really noticed things to make sure your stay was enjoyable. For example, one of the restaurants had been booked out for a private function but because a member of staff had seen us looking at the menu they found us in the other restaurant to say we could order off either menu. Jenny in the restaurant was particularly attentive and kind.

Clean and quiet with friendly staff

All good here

Loved the hospitality by the staff. It was truly amazing. They made sure that we were comfortable and that we got whatever we expected from the hotel.

Nothing!! Everything was perfect!

I loved everything about my stay. I would urge everyone to definitely consider staying at this hotel. The hotel staff are amazing. The rooms are fantastic. I definitely had a 5 star experience.

The staff was really generous and attentive. Rooms were clean and the size of the rooms were also big.

Breakfast was satisfactory.