Reviews of Away From Home - 4 - Rooms In Ooty, Home Stay Ooty

SCAM SCAM SCAM !!!! Extremely Disappointing Experience – Would Not Recommend I had booked a 2-day stay in Ooty through Booking.com. On the first day, everything seemed fine—the property matched the listing and I was satisfied. However, the next day I was unexpectedly asked to shift to a different property. I was told it was “similar” and had a “better view.” When I asked to see the place, they only showed me a few selected photos, which looked decent at the time. Unfortunately, the actual place was completely different—and far worse—than what was shown. The room had a very unpleasant vibe, there were insects on the bed, and the washroom was extremely small and unhygienic. It was nowhere close to the quality of the original property I paid for. Later, I learned that my original property had been fully booked at a higher price because the hosts knew the new guests personally. This is completely unprofessional and shows how poorly they treat paying customers. When I requested to be moved back to the original property, I was simply told it was fully booked—no apology, no options, no concern. Even worse, when I posted my honest feedback on Google Maps, one of their employees showed up the next morning and forced me to delete the review using threats and intimidation. This level of hooliganism is unacceptable and shocking. If this situation was known to them in advance, they should have been transparent so I could have made alternate arrangements. Instead, I was misled and left with no choice. Overall, this was a complete waste of money and a deeply unpleasant experience. I would strongly urge others to think twice before booking

Rooms are spacious and comfortable, good wifi connection. There was a kitchen with basic equipments. You can prepare the basic mills(tea, coffee, toast) by your own.

To reach the property you need to walk on a hilly road which is around 600 mtr from the road. It is quite difficult as the condition of the road is not quite good and it is steep. The auto drivers charges extra 100 for taking you to the property. The hot water tap was not working and the staffs did not check the same before handing over the room. We asked for a mountain view room but it was just a small window which will give a small glance of the view. The main market is quite far from the location.

Parking is very hard there is no Parking from hotel otherwise the stay is very good affordable

No parking

Location

The communication was very poor, the pictures uploaded in the site and property don't match, especially the lawn and bonfire. They must provide basic things like heater, microwave, tissues, garbage bags. They also don't provide tea or coffee in the complementary breakfast. Everything we want is an add on which is very disappointing. They must see to keep the guests comfortable. Overall a very bad experience in such a beautiful location.

Stay was very good. Worth for the money. Room is spacious within 4 person can sleep comfortably. Staff were polite. The location is nearby the lovedale junction which is accessible for online food deliveries.

The floor was so cold during monsoon necessary to wear socks most of the time.

Nice view family, couple, friends highly recommend, staff friendly

Garden, fresh breakfast, clean rooms, amiable staff, View and cleanliness. Clean restrooms and ambience is too good. Best place to relax .. Room with forest view is awesome.”