The breakfasts, which are a huge part of the hotel experience, were a disappointment. I have no idea how the hotel got their breakfast award. The buffet is very good, with good pastry, egg, caviar, salmon and cheese options. But the a la carte options are nothing short of a disaster. Benedict was oversalted and the spinach was burned, making the dish bitter. The croque madam was basic at best. The frittata was also burnt and tasteless (photo attached). Also, shakshuka, while a buffet option, not an a la carte dish, was extremely basic. I can swear we had better shakshuka at some TA's 4 star hotels.

Overall, the hotel is true to the Kempinski name. It's luxurious and the service is top-notch, which is very unusual for Israel. Swimming pool is nice and clean, comfortable and relaxing enough even in a hot day. Although was quite crowded on Shabbat, but not too crowded. Lady in Red service is a blast. Again, true to it's brand. They are true professionals and made our trip unforgettable. Polina and Alice — thank you! You created some special memories for my wife's birthday, and we are likely to be back for that very reason. This is what such hotels are about. Mayan at the reception was of HUGE help when we encountered some issues with our room. She truly saved our trip and did it with understanding and urgency the situation required. If not for her, I would be writing a completely different review. Horizon lounge is a very private and very comfortable place, although I wouldn't count on it's food. But we got privacy, comfort and cocktails, so was worth it for us. Nadia was there to help and was very good with customized requests. In-room dining service is OK and so are restaurants. But you should take into account that, during the Shabbat, many options are not available.

Stayed in July 2025

Great sea view from room but no balcony

Staff welcoming and always helpful. Facilities good and room very comfortable

Stayed in June 2025

As i arrived the initial person who checked me in was rather abrupt but the exceptional service from all other staff far outweighed this.

The linen and towels were outstanding. The porter -Eli and Hessel the doorman - were beyond expectations and deserve to be acknowledged as going beyond the call of duty. The concierge was helpful with getting restaurant bookings and friendly. The breakfast offering superceded all those i have been to at any hotel in Israel and i have stayed at many different hotels.

Stayed in January 2025

Milchich menu only available from Sunday. Boring. But we understand this was because of staff shortages. Otherwise - all good.

Excellent breakfast Wonderful buffet Friday night Saturday lunch. Staff enabled our family reunion of 16 people by allowing us to use the upstairs room.

Stayed in August 2024

- Service at Sereia restaurant was lacking - Most waitstaff seemed inexperienced - Poor soundproofing from other rooms; we heard water flushing intermittently.

- Room at 6th floor - Beautiful interior design both indoors and in-room - Pleasant smell throughout the hotel - High-quality food with delicious desserts - Thoughtful amenities - Surprising & delightful in-room gifts - Good room soundproofing from the adjacent pool area

Stayed in August 2024

The pool was beautiful

Stayed in July 2024

Pool loungers and shade

Very good

Stayed in July 2024

No shade in the pool

The elevators

Stayed in August 2024

The shower in our room had a terrible smell which was resolved with us changing rooms

Comfortable Great breakfast

Stayed in July 2024

nothing

amazing staff

Stayed in March 2024

Visit limited by the current war in Gaza

High standards throughout

Stayed in December 2023

No food options on Saturday. Very limited

Clean, nice, easy

Stayed in August 2023

The exterior could do with a clean. The area viewed from the guest lifts was dirty with litter and rubbish in plain view.

The hotel felt like a luxurious oasis to retreat from the hot weather. The food at breakfast was sensational!

Stayed in July 2023

The attitude of the in duty manager the day of my departure . Impossible to find two bags I left at the concierge , the manager in duty was a little raw , did not allowed my don to enter the swimming pool, between check out and our 15 h00 departure , while the toll was laid fir two , and was asked to move to another room I had to wait 4 hours until the room was ready .

Most of the personal , the breakfast the service ,

Stayed in June 2023

room service is slow

all good

Stayed in May 2023

On the Shabbat at the pool there was no food available as there was an issue with kitchen / ingredients and they didn’t even have the Shabbat menu. That was a big problem for us as we keep Shabbat and were unable to go elsewhere to buy food and had to make do with only fruit that they had available …

Stayed in May 2023

clean lovely staff

Stayed in May 2023

The staff at the hotel, specially at breakfast, was a little confused. They clearly do not speak english very well - which surprised me - and every single morning we had to complain about something. But what really bothered me was the issue with welcome drink. They offered to us, which was a very nice gesture. Then you go to the bar and show it to the waiter. And you find out that you can only use it for 4 or 5 cocktails, or a soft drink. And I am paying a fortune a night. I know it seems nonsense, but that made my mind about how the chain Kempinsky thinks.

The location is perfect. The room is very confortable - which is not surprising given that it is very expensive.

Stayed in March 2023

Too expensive for what it offers Small rooms for price Breakfast has good quality food but relies too much on table orders and waiters cannot manage to provide a good service Concierge only starts at 10 am which is sort of late, we took a USD 900 guided tour to Jerusalem which is was also not up to par

Good location

Stayed in March 2023

Window of the hotel were not clean so view not great from your room but except that everything was perfect. Swimmimg pool was closed as well we were not inform about that.

Breakfast was excellent even we stay 1 night for dinner was incredible but bit expsensive . Top luxury hotel in best place in Tel Aviv

Stayed in February 2023

no valet for cars. customer service very poor

very nice, clean modern and more

Stayed in January 2023

not enough closet space. no storage in bathrooms for toiletries, signs to spa and gym all read level 2, they are actually located on level 1. lobby restaurant does not serve lunch until 12:30 pm, no bathrobes in room, the gym is very basic and lacks proper equipment

prime location, highest quality, excellent food and beverage. staff is extremely polite, professional, and helpful

Stayed in December 2022

we had some difficulty in payment processing.

the room view (beach) was beautiful, room was clean and comfortable, staff were responsive and friendly. breakfast was good. easy access to the beach.

Stayed in November 2022

Staff attitude. Pricing when I wanted to stay and extra night (double the price).

The facilities are good

Stayed in September 2022