Nothing, everything was good.

Great customer service, friendly staff, good facilities

Stayed in July 2025

I liked the hotel's proximity to Alaqsa mosque. It was also close to many shops and food places.

Stayed in August 2025

small rooms. Like most of old city. only stairs. no lifts.

Location. Friendliness. Clean. All amenities worked. Quick check in. Hussein and Abdurahahmam were professional and very friendly. AC worked like a gem. Near Al Aqsa mosque and other tourist sites. Roof garden and beautiful lounge on first level. Lovely shower. Hotel recommended a reliable people mover to get to and from Damascus gate.

Stayed in August 2025

The location is excellent—very close to everything you might need in the Old City. The staff were extremely kind and friendly. The room was clean and comfortable. I especially loved the rooftop terrace; it’s beautiful and a great place to relax. I definitely recommend this hotel to anyone visiting the area.

Stayed in August 2025

Internet

Staff, location and comfort

Stayed in August 2025

The staff and the hotel are very good and helpfull we are very much appreciates for the service

Stayed in June 2025

Perfect location!

Stayed in June 2025

Only one thing: their claim to have a shuttle from the airport is a bit misleading. The hotel doesn’t have any transportation. What they mean is that from the airport you can find public transportation to Jerusalem. There’s no shuttle nor bus. We ended up taking the train to Jerusalem and then a taxi through Gett. Reasonably priced and efficient but totally different from what the customer is led to believe. Then, you have an easy walk downhill to the hotel from the Damascus Gate. If you have mobility impairments, you better look elsewhere. Also, the hotel does not have an elevator. Still, it’s a wonderful accommodation that I wholeheartedly recommend.

It’s a little jewel hidden close to every major downtown interesting sites.

Stayed in June 2025

Nothing

This hotel was perfect! Nestled in the heart of the old city - it was close to the Al Aqsa mosque and extremely safe. The hotel messaged us beforehand via email and WhatsApp if we needed anything in advance. I cannot give enough praise to this hotel. At the first sniff of tension within the old city, the hotel staff were on hand to reassure of us of our safety. I would like to give a special thanks to brother Adbdalrahman who was with us the whole day on Monday 26th May and kept checking up on us. This hotel deserves more than 10/10! And a bonus point - the rooftop has the best view of Dome of the Rock!

Stayed in May 2025

Excellent and friendly staff.

Stayed in May 2025

excellent plan to stay while in jeriusalem. a few steps to Aqsa and close to restaurants, shopping etc.

Stayed in May 2025

Absolutely Nothing

Very clean, very close to the mosque, great customer service

Stayed in May 2025

A lot of noise outside!

Everything was great!

Stayed in May 2025

We loved everything about this hotel. The staff was very friendly, the location was perfect, right on Via Dolorosa, close to everything. We liked staying in the muslin quarter. Right next to the hotel there is a restaurant with good foods and next to the Damascus gate we found the best coffee in the world. We would definitely come back here.

Stayed in May 2025

Sadly there was no breakfast.

Saladin Boutique Hotel is right where you want to be: Via Dolorosa is right in front of your door as well as all major sites in old Jerusalem. Just start walking in any direction you like and you‘ll always find something interesting. Everyone in the the hotel was super nice and helpful and made you feel welcome from the very beginning. No other place could be better than Saladin Boutique Hotel in old Jerusalem. If you happen to have a room with a balcony it’s even better. Then you can watch the lively street below you. We highly recommend this place. We specially liked to go to the roof to enjoy the view of the Dom of the Rock at various times of the day.

Stayed in April 2025

Located in the heart of the Muslim quarter in the Old City of Jerusalem, just opposite to the Austrian Hospice. Nice and comfy place and the staff was very friendly and extremely helpful. Warm recommendation!

Stayed in April 2025

As soon as you enter you can tell this is a boutique hotel and a lot of care has been given to beauty, aesthetics and practicality. The front desk staff are very helpful. There shops all around and the entrance to Aqsa Compound is 3-5 minutes walk.

Stayed in April 2025

The location is excellent. A modern boutique style hotel in the middle of the walled city and 5 minutes walk to Aqsa Complex.

Stayed in April 2025

The Saladin Boutique Hotel is small but perfectly formed! The rooms are fully equipped with everything you need and a real sense of luxury. The hotel was chosen for its close proximity to Al Aqsa (5 mins away from Nasir Gate) and 10-15 mins away from Damascus gate. You are literally in the heart of the Old city surrounded by history and beauty. There’s some delicious food places nearby not to mention the fresh juice stand next door! We felt extremely safe as we always do in Jerusalem and the staff were so friendly and helpful, going above and beyond to make sure we had everything we need. This is our second stay in Jerusalem and we are already planning our next visit. Theres a lovely lounge area on the 1st floor to sit and relax in or be sure to grab a coffee and falafel sandwich and head up the to the top floor and enjoy the views of Jerusalem! I cannot recommend this hotel enough! Directions: enter via Damascus gate and take the left alley when you come to the crossroad in the alleyways.

Stayed in April 2025

Great location very convenient to everything and welcoming staff

Stayed in March 2025

The host was so kind and helpful. We felt instantly at home!

Stayed in February 2025

Very small room, but it's old city Jerusalem so expect small rooms. Very costly paid a huge amount for a day in Ramadan

Very close to Masjid Al Aqsa

Stayed in March 2025

Excellent thanks

Stayed in March 2025

Everything is amazing

Perfect location, quality of room and staff are top!

Stayed in February 2025