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  5. Reviews of Prima Royale Hotel

Reviews of Prima Royale Hotel

3 Mendale Street, Jerusalem, 92147, Israel

#46 of 129 hotels in Jerusalem

Guests' Choice

Review score

Based on 273 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    8.9

  • Location

    9.4

  • Facilities

    8.5

  • Staff

    9.3

  • Value for money

    8.8

  • Free WiFi

    7.6

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Showing 1 – 25

  • Reviewed: 27 August 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    Great room, clean, comfy, spacious. Good shower.

    Stayed in August 2025

  • Reviewed: 17 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 2 nights

    breakfast that served every morning wasn't fresh

    the location was very convenient, and the price was good

    Stayed in August 2025

  • Reviewed: 6 August 2025

    9.0
    Fantastic location, very comfortable rooms and great price made our stay at Prima Royale Hotel a treat and a pleasure.
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms were nice sized, very clean and comfortable. Location was excellent, breakfast was very nice. We enjoyed the rooftop for sitting under the stars at night and the free parking in the center of Jerusalem was a bonus.

    Stayed in July 2025

  • Reviewed: 4 August 2025

    9.0
    Nice clean hotel with super helpful staff.
    • Leisure trip
    • Solo traveller
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    Although it was a hot summer day, they had the air conditioner on too high for when I walked in, and I never could warm up that room. There also are no plugs in the bathroom.

    I had not purchased breakfast, but they generously gave it to me. They could not have been more helpful with Luggage or any needs that I may have during my stay.

    Stayed in August 2025

  • Reviewed: 25 July 2025

    9.0
    Recommended
    • Leisure trip
    • Group
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    Location, well worth the price recommended

    Stayed in July 2025

  • Reviewed: 21 July 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    No parking for us Breakfast was so so

    Stayed in July 2025

  • Reviewed: 13 June 2025

    10
    Wonderful stay in Jerusalem!
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 2 nights

    Everything was really great!

    We had a wonderful stay. We were upgraded to a gorgeous suite on the 7th floor which was amazing and beyond our expectations,. Location is very quiet, but right down the street is loads of public transportation and many things are in easy walking distance. Especially to Emek Rafaim street and Azza street that have lots of cool restaurants and pubs! A very special thanks for the terrific upgrade. We will certainly be back !

    Stayed in June 2025

  • Reviewed: 27 May 2025

    9.0
    Highly recommended.
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 2 nights

    Nothing.

    A lovely hotel in a relatively quiet location. Friendly staff. Excellent breakfast. Lovely clean room with fridge. Beautiful roof terrace. This is our second visit and definitely will not be our last. Thank you to all the staff who made our stay so pleasant.

    Stayed in May 2025

  • Reviewed: 26 May 2025

    8.0
    Clean hotel with helpful staff and an amazing breakfast buffet
    • Business trip
    • Solo traveller
    • Superior Room
    • Stayed 1 night

    Good, comfortable rooms, friendly staff but mainly an amazing breakfast menu.

    Stayed in April 2025

  • Reviewed: 19 May 2025

    10
    Excellent throughout
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 4 nights

    Nothing to fault.

    Beyond the perfect location (nestled in a beautiful and quiet neighbourhood within a 15-minute bus ride to either the Old City or the Shuk) and the amenities (excellent kosher breakfast with Mehadrin-certified dairy), the staff is just beyond helpful and friendly. We had such a fantastic experience that we decided to extend our stay. Highly, highly recommend.

    Stayed in May 2025

  • Reviewed: 12 May 2025

    10
    Treated like a Queen at the Prima Royale
    • Leisure trip
    • Solo traveller
    • Superior Room
    • Stayed 7 nights
    • Submitted via mobile

    I would have preferred a shower as I have some mobility issues, but the bathtub was easy to get on and out of and they gave me an anti slip mat.

    The wonderful staff especially Youssef who cared for me like I was as a Queen. Dina is lovely at the desk, as is Taraq and Musa. The housekeeping staff Julie and Jennifer were so kind and cleaned so well. The hotel is clean and calm. The rooms are beautiful and the beds are comfortable. The food is wonderful. I loved the cheesecake at breakfast. And there were many hot selections. The Shabbat dinner had so many choices and colorful vegetable salads. Two kinds of fish.

    Stayed in May 2025

  • Reviewed: 11 May 2025

    10
    Comfortable and helpful staff when needed.
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 14 nights
    • Submitted via mobile

    Nothing

    Comfortable bed, cleaning staff did the job well Front desk helpful with getting cabs, and recommending restaurants Provided good kosher food a Shabbat elevator

    Stayed in May 2025

  • Reviewed: 8 May 2025

    10
    Fantastically located and most welcoming stay in Jerusalem
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 4 nights
    • Submitted via mobile

    No complaints!

    From the staff to the location, the breakfast and the facilities - everything is perfect.

    Stayed in May 2025

  • Reviewed: 31 March 2025

    8.0
    A cosy and welcoming bijou hotel
    • Leisure trip
    • Solo traveller
    • Superior Room
    • Stayed 2 nights
    • Submitted via mobile

    Lovely suite room. Staff extremely courteous and helpful. Thank you for a great stay

    Stayed in March 2025

  • Reviewed: 24 March 2025

    8.0
    Very good
    • Solo traveller
    • Superior Room
    • Stayed 5 nights
    • Submitted via mobile

    Nothing in particular

    The staff was responsive and helpful Great location

    Stayed in March 2025

  • Reviewed: 21 February 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 2 nights

    The staff was extremely kind and helped us with many aspects of our stay.

    Stayed in February 2025

  • Reviewed: 1 February 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms were not soundproofed at all could hear a lot of what was going on outside

    Very clean

    Stayed in February 2025

  • Reviewed: 2 January 2025

    9.0
    Lovely stay in central Jerusalem.
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    Shower was in a bathtub that was somewhat slippery.

    We had a wonderful stay at the Prima Royale hotel, it is very centrally located yet on a quiet street, with free parking which was a great bonus, and a really excellent breakfast! Room was not big but very clean and comfortable and had everything we needed including a fridge and some welcome treats. Staff was helpful and friendly. We would definitely stay there again!

    Stayed in January 2025

  • Reviewed: 24 November 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    Think if the hotel would invest in newer furniture in the rooms and carpets on the gloors.

    We liked the welcome from the beginning, we got two rooms in the same floor and parking the car next to the entrance.. the rooms were clean with everything you need. Breakfast was good with coffee after in the sun outside.

    Stayed in November 2024

  • Reviewed: 16 November 2024

    8.0
    Good value, comfortable, nice, hekpful stay, convenient to so many Jerusalem locations.
    • Leisure trip
    • Solo traveller
    • Superior Room
    • Stayed 1 night

    Location, value, staff (especially Yossef) were so helpful. The desk crew, as well.

    Stayed in November 2024

  • Reviewed: 9 November 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was mediocre

    A very well maintained and clean hotel.

    Stayed in November 2024

  • Reviewed: 28 October 2024

    10
    Very friendly stuff. Nice location. Super rooftop view and chilling space. Free dry sauna and gym.
    • Business trip
    • Solo traveller
    • Superior Room
    • Stayed 1 night

    I've got a free breakfast bonus - on the hotel initiative.

    Stayed in October 2024

  • Reviewed: 26 October 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    the food We didn't like dinner, Pumpkin soup was sweet like dessert, dry chickpeas all with amounts of cumin. Unedible watermelon is a shame to serve. In the morning vegetables that belong in the bin. Very weak selection of cheeses. Breakfast is not suitable for the level of the hotel.

    A lovely hotel in a quiet neighborhood fifteen minutes' walk from anyway lovely staff everywhere smiling faces who do everything to help you. A lovely roof top overlooking the city. A real pleasure.

    Stayed in October 2024

  • Reviewed: 20 October 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 2 nights
    • Submitted via mobile

    A pleasant, smaller hotel, located in a lovely part of Jerusalem accessible to all tourist sites.

    Stayed in October 2024

Showing 1 – 25

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