Ground floor, not bright room but a cool at the same time which is positive

The staff is very nice and care

Stayed in July 2025

Nothing. I score the hotel 11/10.

An extraordinary hotel with heritage rooms, letting you dive deep in history. Coupled to an excellent restaurant and just a few 100 metres from the Damascus gate into Old Jerusalem...makes of this hotel a fabulous opportunity to soak in the rich diversity of Jerusalem while staying in full comfort. The manager/owner is a very engaged and inspiring person who will share his rich insights into the community, its traditions and culture.

Stayed in July 2025

Nothing.

Beautiful family-owned property with wonderfully decorated rooms. Amenities were plenty. On site Garden Restaurant has exceptional food and drinks (you won’t want to go elsewhere). Location is minutes from the Damascus Gate— an excellent location to explore the Old City. More than that, the owners and staff are the kindest people you will ever meet. They kept us safe and comfortable during the initial days of the Iran-Israel war. Definitely worth returning to.

Stayed in June 2025

We loved it so much we extended our stay for one night!!

Stayed in June 2025

Excellent location right north of the Damascus house. Free parking included! The house is a beautiful old place but it has all the modern amenities. Run by a nice family. The breakfast was also good and the restaurant served one of the best meals (traditional food) we had in Israel. Highly recommended.

Stayed in June 2025

This place was absolutely the best. The owners and their daughter in law were the nicest people. The food was EXCELLENT!! We had dinner there twice while in Jerusalem. The breakfast was perfect. We had 2 tours that left early in the morning causing us to miss breakfast. We let the host know the night before and they prepared a to go bag of breakfast for us to take with us. We will stay here every time we are in Jerusalem.

Stayed in June 2025

The rooms were impeccable, the service was excellent, the lobby area quickly became my fav place to hang out in east jerusalem, everyone felt like one big family. And it’s a 5 minute walk from the old city and the bus stop. Can’t recommend this place enough. Will be staying here again next time I’m in town

Stayed in May 2025

Nothing.

Beautiful, authentic, family-run hotel. Raed and Pauline and their team made me feel so welcome. Delicious Palestinian recipes, lovely comfortable rooms. Great location to Damascus Gate for the old city, and the Garden Tomb, and St George’s Cathedral.

Stayed in May 2025

Nothing

Location, breakfast, talk with the owner

Stayed in May 2025

The hotel staff is very helpful. The restaurant in the hotel was reasonably priced with excellent meals. While the room I had was not very big, it was comfortable. I would definitely go back there the next time I tour Jerusalem.

Stayed in May 2025

Absolutely EVERYTHING went SUPER WELL. Location, room and breakfast were excellent. Aya, the young woman, manager at the restaurant is a GEM, she made breakfast time a fantastic experience beyond the food. The owner of the hotel was very personable, kind, wonderful! He responded immediately to our requests and questions. We felt very cared for. It was a pleasure to stay at Jerusalem Hotel.

Stayed in May 2025

Beds are a little squeaky due to being completely wooden

People are very warm and great to talk to! Also the facilities and the whole hotel atmosphere is very comfortable and cozy!

Stayed in May 2025

The inner hallways/seating areas and stairwell were a little bit cluttered, but that didn't detract so much from our overall opinion.

We loved the old-world charm, the Palestinian cultural touches, the great breakfast and the restaurant. We decided we could easily eat there every night, and we just might do that on a future visit! The staff was very helpful and kind at all times. This is definitely a place we would stay again. We chose it due to the character and the location near the Garden Tomb and the Old City, but it has even more than that going for it. If you're looking for a comfortable hotel with a decent price and good local food with welcoming staff, this is a great choice.

Stayed in April 2025

Nothing

The rooms were beautiful and the hotel was close to the Old City. Reception were very helpful. There are great options available in the restaurant and lots to watch on the TV at nighttime.

Stayed in April 2025

Location is very close to Old City of Jerusalem, Food is great and room is very clean and comfortable.

Stayed in April 2025

Breakfast a bit bland. Almost the same every day.

Stayed in March 2025

More vegetables and fruits in the morning.

Breakfast had the basic stuff but not more than this. Location is very good; a few hundreds meters north of Nablus Gate; near the Garden Tomb. Room was large and large bathroom.

Stayed in April 2025

Nothing. The installations are not 5 stars but all is spotless clean. This is one of those hotel where you can truly feel at home. Breakfast is adequate.

The building is historic, wonderful. Just the lobby and you are transported to the past. Location awesome, the host is incredible Knowledgeable and keen to assist. Stuff is great.

Stayed in April 2025

Lovely place

Stayed in April 2025

Everything was great - lovely welcome, room, location and atmosphere. Good food, too, although both the room and evening meal were more expensive than we had imagined. A lovely place to stay!

Stayed in March 2025

The owners and employees are so nice and friendly. It really felt like home.

Stayed in March 2025

Nothing, everything is great.

It’s is by far one of the most hospitable places I have ever stayed at. The hotel is unique, beautiful and has tons of charm and good energy, great location and is very comfortable and safe. The staff, the service, the food, everything is top notch. However, the crown goes to the lovely and caring hosts that make you feel at home. They are the most vital aspect of this place, the superb people. It is a one of a kind home away from home and I hope to be back again soon, after having stayed here twice already. A big thank you to the team at the Jerusalem Hotel, continue bringing your light to this world.

Stayed in March 2025

Pauline and aya were both very friendly and helpful

Stayed in January 2025

Nothing, everything was wonderful

Location, history, restaurant and staff

Stayed in December 2024