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Everything is just emazing! Great Hotel, perfect location in the heart of the old town Jerusalem. The view from roof top terrace was just incredible! Room was very clean, quiet, in the new building with big common terrace. It was perfect for morning Chi Gong and Tai Chi! The food and the cakes in the coffe place of the hotel, were very tasty! The staff of the hotel were very helpfull and nice people. Thank You!!!

Stayed in August 2025

The rooms are a little spartan but that’s okay

Everything! It’s an oasis of tranquility and European culture in the hussle bussle of the ancient Jerusalem city.

Stayed in August 2025

Kettle in room but no tea or coffee left in room so not sure what we were meant to do with the kettle Went to the coffee shop for coffee and the hot drinks we ordered were average Was told breakfast was served from 7 but go at 7:30 so the coffee has time to warm up, went at 7:15am as neither of us drink coffee and was told breakfast is served at 7:30 and we had to wait Went the next day at 7:30 and it was still not set up!

Amazing location Friendly staff Great air conditioning Quiet

Stayed in August 2025

Don’t have air condition in my room

Very historical place in the center of old Jerusalem city. With super kind stuff, nice breakfast. Big and modern shelter) the best view from the balcony

Stayed in June 2025

Nothing

Best place to stay in Old City.

Stayed in May 2025

Nothing.

Amazing on all fronts, the place to be if you stay in old city!

Stayed in May 2025

As always, wonderful stay

Stayed in May 2025

Nothing

The quietness elegance and friendliness

Stayed in April 2025

Great breakfast, very good coffee.

Stayed in May 2025

Nothing

Everything

Stayed in February 2025

Facilities, cleanliness, customer service, location

Stayed in May 2025

Very beautiful house, very clean, very good breakfast and very kind staff. Perfect for a stay in old town of Jerusalem.

Stayed in April 2025

The Austrian Hospice conveys an extraordinary part of Jerusalem's history. Staying there is to be invited to live it.

Stayed in January 2025

The bed, was not very comfortable.

Very well located and a beautiful and historic building.

Stayed in September 2024

Spacious and designed with taste.

Stayed in September 2024

It was an amazing adventure to stay in such a place. Will definitely come again.

Stayed in August 2024

Single beds put together

A haven of peace in the center of the whirlwind

Stayed in July 2024

Beds: two separate beds that moved by itself aside too easyly. Bath: one kind of some soap, no shampoo or body lotion. Some constant mystery noise of wind in the room.

Location (Old city), cleanliness, staff is very helpful and well trained, nice green garden outside, food in the caffe is tasty, coffee is very good, there is some authentic Austrian food, rooftop with great view on Old city, the building itself is interesting.

Stayed in July 2024

Age, history, location

Stayed in February 2024

I would highly recommend the hotel to independent travelers since it is a no frills experience. The beds are comfortable but only barely so. In my room, the beds were separate and not appropriate for a couple. This being Winter, the rooms were chilly and I needed the space heater that was available. There is no tea set with hot water heater that would have been a welcome benefit. The location is good, but if you are coming with suitcases, it is not convenient. The closest light rail is more than a ten minute uphill climb. Also, the Damascus Gate is the main entry to the Old City for the Muslim community and there are some security concerns during tense periods. Lastly, this is not a hotel for people who are used to the creature comforts of hotels like the Hilton or Sheraton, but rather a more bare bones affair for people who have a sense of history.

The Austrian Hospice is a beautiful 19th century building that has recently gone through some reservations and has a great deal of character. The rooms are large and with a very high ceiling. The location is conveniently by station number three of the Via Dolorosa and the property is an oasis of peace in an otherwise crowded and hectic place. The staff are all pleasant young people who are spending a year of service in Israel and the coffee shop has the best sachertorte and apple strudel this side of Vienna. The breakfast buffet is small by Israeli standards, but more than sufficient. The view from the roof of the hotel is spectacular and not to be missed.

Stayed in February 2024

The location of the hotel is nothing less then amazing. In the middle of Jerusalem's old city, on the Via Delarosa. The room was big but very vintage (which I really liked). There was no air-condition, however there was a ventilator and a radiator. I'm not sure I would rent a room in mid summer, but opening the windows and turning on the ventilator was sufficient. Also there was no TV in the room, which was fine by me, but I think you should be aware of this. There is no parking at the hotel, in fact there is no parking at the hotel, in fact, if you rent a car in Jerusalem (which I don't think you should...) you'll simply have to park it outside the old city, and it will probably be expensive. There is a mosque right next to the hotel, and I was awakened by the muezzin when he called for prayers at about 5:00 AM. However, I got back to sleep after a few minutes. The view from the windows was amazing, and breakfast was tasty. The staff were friendly and the room was clean.

Stayed in September 2023

Nothing! That being said - if you have a lot of luggage, call ahead and ask if reception can organise to have you picked up from one of the gates. Cars cannot enter into the Old Town. It’s not far to walk but cumbersome if you have a lot to carry or aren’t happy to walk a lot.

Best location for a stay in Jerusalem! You are in the middle of everything. Building and grounds are expansive and a little oasis of calm amongst the hustle and bustle of the Old Town. Amazing views from the rooftop. Don’t forget to try some Austrian pastries in the cafe! The rooms in the old building are more picturesque than the annex but all good value. We had one of the old building rooms with a balcony - stunning!

Stayed in June 2023

Bathroom lighting could be improved, but that's it!

This is my go-to home away from home. The people are outstanding, the location is unbeatable, and the AC is refreshing. Highly recommend! It was the first time I've stayed in the main building and I loved it. I was right next to the salon and had a magnificent piano concert when a former volunteer practiced. It was incredible. Also, the main driver, Fadi, is an absolute gem to work with and know. I left my phone and wallet in his car, and I knew it was safe with him. As expected, everything came back intact. You can't put a price on integrity.

Stayed in August 2023

The AC didn't work the first night. That was tough. The bed isn't the greatest and the cleaning could be a bit more thorough, especially in the corners and the shower.

I love this place, especially the location. The breakfast is usually pretty good, and the staff are amazing.

Stayed in July 2023