Reviews of The Westbury Hotel 5 stars
Grafton Street, D2 Dublin, Ireland
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Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in June 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewLocation, food, decor, staff
Fabulous hotel but way overpriced.
Dear Muireann, Thank you for taking the time to leave a review, following your stay with us. At The Westbury, we pride ourselves on providing a premium guest experience and naturally I am disheartened to note that you were left disappointed on this occasion. We would appreciate the opportunity to discuss this with you further and I would be very grateful if you could kindly reach out to our guest experience team directly. Their email address is as follows westburyguestexperience@doylecollection.com We look forward to hearing from you. Kind Regards, Vincent O'Gorman General Manager
Dear Muireann, Thank you for taking the time to leave a review, following your stay with us. At The Westbury, we pride ourselves on providing a premium guest experience and naturally I am disheartened to note that you were left disappoint… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in June 2025
Verified reviewAmbience
Nothing
Dear Sam, Thank you so much for taking the time to leave a review following your recent trip to The Westbury. I am delighted to note that you had a wonderful stay and that the team did everything they could to ensure your time with us was both memorable and enjoyable. I hope we will have the pleasure of welcoming you back in the not-too-distant future. Kind regards, Vincent O'Gorman General Manager
Dear Sam, Thank you so much for taking the time to leave a review following your recent trip to The Westbury. I am delighted to note that you had a wonderful stay and that the team did everything they could to ensure your time with us w… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe breakfast is amazing. You must partake! The flowers at reception are quite something! We stayed in two suites which were stunning. This hotel is right in the centre which makes it very convenient for everything. Our beds were very, very comfortable and the room had lots of nice touches. This is my 2nd time at this hotel and each stay has brought many happy memories.
The hotel was extremely busy on the day we checked in and there was a slightly late checkin but we offered a round of cocktails which made up for any inconvenience. Not really a bad moment.
Dear Guest, Thank you so much for taking the time to leave a review following your recent trip to The Westbury. I am delighted to note that you had a wonderful stay and that you have made so many special memories with us. I hope we will have the pleasure of welcoming you back in the not-too-distant future. Kind regards, Vincent O'Gorman General Manager
Dear Guest, Thank you so much for taking the time to leave a review following your recent trip to The Westbury. I am delighted to note that you had a wonderful stay and that you have made so many special memories with us. I hope we wi… Show more
Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewGood selection
I asked for an oat coffee & it never arrived
Dear Roisin, Thank you so much for tsking the time to leave a review following your recent trip to The Westbury. I am delighted to read your wonderful feedback and that the team did everything they could to ensure that your time with us was both memorable and enjoyable I hope we will have the pleasure of welcoming you back in the not-too-distant future. Kind regards, Vincent O'Gorman General Manager
Dear Roisin, Thank you so much for tsking the time to leave a review following your recent trip to The Westbury. I am delighted to read your wonderful feedback and that the team did everything they could to ensure that your time with us … Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewHotel location is fsntastic
Alarm went off 4 times.€600 for 1 night and found out breakfast was not included as booked through booking.com. Night manager rude when discussing.
Dear David, Thank you for taking the time to leave a review, following your stay with us. At The Westbury, we pride ourselves on providing a premium guest experience and naturally I am disheartened to note that you were left disappointed on this occasion. We would appreciate the opportunity to discuss this with you further and I would be very grateful if you could kindly reach out to our guest experience team directly. Their email address is as follows westburyguestexperience@doylecollection.com. We look forward to hearing from you. Kind regards, Vincent O'Gorman General Manager
Dear David, Thank you for taking the time to leave a review, following your stay with us. At The Westbury, we pride ourselves on providing a premium guest experience and naturally I am disheartened to note that you were left disappointed on… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewHotel is lovely ,central, great bathroom amenities and the bedroom turndown was unexpected but classy. An expensive experience tbh. A one time treat.
Overall my stay was comfortable but I did find the pillows to be quite hard,which unfortunately led to a sore neck in the morning . A softer pillow option would have made a difference . Something to consider for future guests.
Dear Andrea, Thank you so much for taking the time to leave a review following your recent trip to The Westbury. I am delighted to read your wonderful feedback & that the team did an excellent job of ensuring your time with us was both memorable and enjoyable. I cannot wait to share your kind words with them, they will be delighted! I hope we will have the pleasure of welcoming you back on your next trip to Dublin. Kind regards, Vincent O'Gorman General Manager
Dear Andrea, Thank you so much for taking the time to leave a review following your recent trip to The Westbury. I am delighted to read your wonderful feedback & that the team did an excellent job of ensuring your time with us was bot… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewGreat cocktail bar, lounge area and staff are attentive . Great location
Our room was very tired… smelled a bit of smoke, tiny bathroom and wallpaper patched up. It was more 3 star than 5 star. I would expect better from the Westbury at this price . We were advised that we were not in the new Westbury rooms but an old not yet refurbished room. It is in no way clear when booking that there s such a huge difference in room type . It’s irrelevant really as all rooms should be an acceptable standard 5 star standard. They should not sell substandard rooms at this price . It was also very noisy in the morning with building works going on
Dear Jennifer, Thank you for taking the time to leave a review, following your stay with us. At The Westbury, we pride ourselves on providing a premium guest experience and naturally I am disheartened to note that you were left disappointed on this occasion. We would appreciate the opportunity to discuss this with you further and I would be very grateful if you could kindly reach out to our guest experience team directly. Their email address is as follows westburyguestexperience@doylecollection.com. We look forward to hearing from you. Kind regards, Vincent O'Gorman General Manager
Dear Jennifer, Thank you for taking the time to leave a review, following your stay with us. At The Westbury, we pride ourselves on providing a premium guest experience and naturally I am disheartened to note that you were left disappointed… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewGreat location. Lovely lounge. Checked us in early which was great.
A bit dated.
Dear Christy, Thank you so much for taking the time to leave a review following your recent trip to The Westbury. I am delighted to read your wonderful feedback and that you had such an enjoyable stay. I hope we will have the pleasure of welcoming you back in the not-too-distant future. Kind regards, Vincent O'Gorman General Manager
Dear Christy, Thank you so much for taking the time to leave a review following your recent trip to The Westbury. I am delighted to read your wonderful feedback and that you had such an enjoyable stay. I hope we will have the pleasure … Show more
Reviewed: 23 July 2025 · Stayed in June 2025
Verified reviewReviewed: 20 July 2025 · Stayed in June 2025
Verified reviewReviewed: 20 July 2025 · Stayed in June 2025
Verified reviewLovely hotel and location
Room was a bit worn and carpet was tread bare near bathroom. I requested a bottle of bubbles in the room on arrival, as it was my wife’s birthday. But unfortunately it was not there when we arrived.
Dear Guest, Thank you for taking the time to leave a review, following your stay with us. At The Westbury, we pride ourselves on providing a premium guest experience and naturally I am disheartened to note that you were left disappointed on this occasion. We would appreciate the opportunity to discuss this with you further and I would be very grateful if you could kindly reach out to our guest experience team directly. Their email address is as follows westburyguestexperience@doylecollection.com. We look forward to hearing from you. Kind regards, Vincent O'Gorman General Manager
Dear Guest, Thank you for taking the time to leave a review, following your stay with us. At The Westbury, we pride ourselves on providing a premium guest experience and naturally I am disheartened to note that you were left disappointed on… Show more
Reviewed: 19 July 2025 · Stayed in June 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewBreakfast poor. No communication between staff. More care needed with taste and flavours.
Most things
Dear Ruth, Thank you for taking the time to leave a review, following your stay with us. At The Westbury, we pride ourselves on providing a premium guest experience and naturally I am disheartened to note that you were left disappointed on this occasion. We would appreciate the opportunity to discuss this with you further and I would be very grateful if you could kindly reach out to our guest experience team directly. Their email address is as follows westburyguestexperience@doylecollection.com. We look forward to hearing from you. Kind regards, Vincent O'Gorman General Manager
Dear Ruth, Thank you for taking the time to leave a review, following your stay with us. At The Westbury, we pride ourselves on providing a premium guest experience and naturally I am disheartened to note that you were left disappointed on … Show more
Reviewed: 10 July 2025 · Stayed in June 2025
Verified reviewWe did not have breakfast; our flight was very early. The duty manger personally came to the room, and knocked on the door to ensure we were awake. The wake up call was malfunctioning. Much appreciated the attention to detail.
N/A
Dear Bronwen, Thank you so much for taking the time to leave such a fantastic review following your recent trip to The Westbury. I am delighted to note that you had such a wonderful time with us, and the team did such a great job in ensuring that your stay was memorable and enjoyable. I hope we will have the pleasure of welcoming you back on your next trip top Dublin. Kind regards, Vincent O'Gorman General Manager
Dear Bronwen, Thank you so much for taking the time to leave such a fantastic review following your recent trip to The Westbury. I am delighted to note that you had such a wonderful time with us, and the team did such a great job in ens… Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewFriendly staff, comfortable room, great location
Very very expensive for what you get with little value for money. Spent a lot of money to stay only to find out on arrival that this did not include breakfast (I didn’t feel this was made clear at the time of booking). We were really disappointed with this. We were quoted an extra charge of €35 per person for breakfast which seemed extortionate. We would have been happy to spend what we did if we felt like we got get good value for money, but we did not, so would not look to stay again.
Dear Niamh, Thank you for taking the time to leave a review, following your stay with us. At The Westbury, we pride ourselves on providing a premium guest experience and naturally I am disheartened to note that you were left disappointed on this occasion. We would appreciate the opportunity to discuss this with you further and I would be very grateful if you could kindly reach out to our guest experience team directly. Their email address is as follows westburyguestexperience@doylecollection.com. We look forward to hearing from you. Kind regards, Vincent O'Gorman General Manager
Dear Niamh, Thank you for taking the time to leave a review, following your stay with us. At The Westbury, we pride ourselves on providing a premium guest experience and naturally I am disheartened to note that you were left disappointed on… Show more