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Reviews of The Metropole

James's Street, R95 D922 Kilkenny, Ireland

#26 of 26 B&Bs and Inns in Kilkenny

Guests' Choice

Review score

Based on 290 hotel reviews

3.9

Score breakdown

  • Cleanliness

    4.7

  • Comfort

    4.9

  • Location

    8.2

  • Facilities

    4.2

  • Staff

    4.6

  • Value for money

    5.2

  • Free WiFi

    6.0

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Showing 1 – 25

  • Reviewed: 16 August 2025

    5.0
    Passable
    • Leisure trip
    • Couple
    • Budget Twin Room
    • Stayed 1 night
    • Submitted via mobile

    This place is fine if you just need a place to sleep for a night after a night out.

    Stayed in July 2025

  • Reviewed: 15 August 2025

    5.0
    Passable
    • Business trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Not

    Hmmmmmm

    Stayed in August 2025

  • Reviewed: 10 August 2025

    3.0
    Poor
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Musty smell from the room, place wasnt very clean, the whole place ws very rundown

    Location was good

    Stayed in August 2025

  • Reviewed: 10 August 2025

    5.0
    Passable
    • Couple
    • Budget Double Room
    • Stayed 1 night
    • Submitted via mobile

    No tv in the room or cups for cup off tea or tea bags

    It was very close to the pubs and restaurants

    Stayed in August 2025

  • Reviewed: 8 August 2025

    3.0
    Poor
    • People with friends
    • Budget Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Key app worked occasionally, no staff in the building at all, shower door was broken. Stains on the walls, carpet and towels.

    Great location..

    Stayed in August 2025

  • Reviewed: 6 August 2025

    3.0
    Don't stat there
    • Leisure trip
    • Solo traveller
    • Budget Double Room
    • Stayed 3 nights
    • Submitted via mobile

    It is not a hotel

    Nothing

    Stayed in August 2025

  • Reviewed: 25 July 2025

    3.0
    Poor
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    No staff in the vicinity. Would be nice to have someone there to show you to your room or give information on parking places to go etc

    Great location

    Stayed in July 2025

  • Reviewed: 16 July 2025

    3.0
    Poor
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Not clean, not well maintained broken/damaged furniture, shower broken, rusted brackets in bathroom, smoke detector on floor. A kettle in room but nothing else no cups, milk, etc

    Location

    Stayed in July 2025

  • Reviewed: 12 July 2025

    4.0
    Disappointed
    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No curtain or rail. The rail lay against a corner of the room. It's bracket on a shelf

    Location excellent

    Stayed in July 2025

  • Reviewed: 22 June 2025

    3.0
    Poor
    • Leisure trip
    • Solo traveller
    • Budget Double Room
    • Stayed 1 night
    • Submitted via mobile

    No staff, not the nicest smelling building. Very grubby

    Nothing much

    Stayed in June 2025

  • Reviewed: 2 June 2025

    5.0
    Passable
    • Leisure trip
    • People with friends
    • Budget Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The door in the shower was broken, and the shower wasn't working properly. Rubbish in drawers. Stains on bed frame. More pillows as they're quiet flat

    In the centre of town, quiet spot beds comfortable

    Stayed in June 2025

  • Reviewed: 4 May 2025

    3.0
    Poor
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    The keys didn’t work and my check in was delayed 7 hours

    Great location

    Stayed in May 2025

  • Reviewed: 2 May 2025

    3.0
    Not worth it, trust me.
    • Leisure trip
    • Solo traveller
    • Budget Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The room wasn't clean, the bathroom wasn't clean with a horribly dirty toilet, everything had a funky musk to it. The carpet flooring looked like it had several burn marks in it. Both shower doors came off the shower when I tried to close them and no hot water for two days. There was no electric kettle despite advertising one. No contact with staff,no responses to complaints. The pub is extremely loud so no sleep was possible and the fire alarms went off at about 2am. No one stay here please. Trust me.

    The location was fab. Very central and a short walk from everywhere interesting.

    Stayed in May 2025

  • Reviewed: 25 April 2025

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 1 night
    • Submitted via mobile

    Little shabby . A little bit of paint and a more inviting reception area would make a difference.

    Pay low price for a room in the city centre.

    Stayed in April 2025

  • Reviewed: 22 March 2025

    3.0
    Poor
    • Business trip
    • People with friends
    • Budget Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The room was mouldy, big stain and dip in the ceiling where water has previously leaked through and damaged the ceiling….used tissue in a drawer….dirty underwear left at the bottom of one of the beds from someone staying there before us

    Location

    Stayed in March 2025

  • Reviewed: 27 January 2025

    3.0
    Poor
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Room old , dirty . Shower broken. Bedding old . No facilities

    Location

    Stayed in January 2025

  • Reviewed: 27 January 2025

    5.0
    Passable
    • Leisure trip
    • Group
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    There was a toenail on the floor , an alcohol bottle for previous people on radiator , we had to ask for toilet roll as was none in the room . There was two towels for 4 people we asked for me , All though we were allowed in our room before check in time we were not told the water was turned off because fitting a shower in the room Across so couldn’t flush the toilet till shower was installed

    Liked the location was excellent . The bedding was clean

    Stayed in January 2025

  • Reviewed: 20 January 2025

    3.0
    Poor
    • Leisure trip
    • Group
    • Budget Twin Room
    • Stayed 1 night

    Didn’t get email for key but staff picked up phone when I called to resolve. After finally getting room, only 1 twin bed in room. Had booked room with 2 twin beds. Staff friendly resolving room issue but took us 1 hour to finalize everything.

    Staff were friendly in trying to resolve the issue

    Stayed in January 2025

  • Reviewed: 12 January 2025

    5.0
    Not get for the price u pay for it
    • Leisure trip
    • Couple
    • Budget Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Shower broken tv did not work and no coffee or tea or cups but kettle

    It’s was a comfy bed

    Stayed in January 2025

  • Reviewed: 7 January 2025

    4.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    No towels in room for a shower! Very noisey. Kept getting woken up by people working in the house in the morning. Room wasn't very clean

    Bed was okay.

    Stayed in January 2025

  • Reviewed: 1 January 2025

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Noisy room, no hand-wash provided, shampoo and shower gel dry

    Great location

    Stayed in December 2024

  • Reviewed: 27 December 2024

    3.0
    Poor
    • Leisure trip
    • Solo traveller
    • Family Room
    • Stayed 4 nights

    Firstly let me point out that Kilkenny is not a budget Hotel City. The price I paid for four nights £254 was well below the going rate bearing in mind it was over the Christmas period and a last minuet booking. THE PRO'S The location is without a doubt the best in the City, loads of Bars, Restaurants, Supermarkets, Take aways less then a 60 second walk The Wi-fi is excellent. THE OK'S The Hotel in not staffed and the check in is via an app which I found very difficult to understand, thankfully other guests sorted it for me, and once active it's a very good system. But you must have a smart phone The bedding was spotless and comfortable. The Building is very old and could do with a facelift There is no lift and I was on the top floor, bear this in mind if you have mobility issues. The room was fairly clean but could be a lot better Due to its location it can be noisy as would any central Hotel THE CONS The Toilet and Toilet seat were awful needs replacing. There was a kettle but no cups,Tea, Coffee,Sugar,Milk The TV did not work The shower worked well but the fittings worn out and unpredictable The room was very very cold and the heating only came on for a few hours late at night The photos on Booking .com make the room look far better then it is SUMMARY Location............................10/10 Cleanliness..........................4/10 Facilities..............................0/10 Comfort...............................5/10 ADVISE If you want 5 star then pay 5 star prices elsewhere If you want Travel Lodge Standards this Hotel is not for you. If you want somewhere just to rest your head this will be ok FOOTNOTE Not trying to teach the owner how to suck eggs,,BUT!! For a small outlay to Install a new toilet and seat Replace the TV Supply Tea/Coffee facilities A lick of paint A new Housemaid And put the heating on With a location like this Hotel has you would recover the outlay in 2 weeks And would transform it into a basic room

    Stayed in December 2024

  • Reviewed: 24 November 2024

    4.0
    "I survived"
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    A guest MUST have a mobile phone and be familiar with operating "apps" to enter the building. There was not warning related to that issue when booking the stay - I didn't notice it anyway. AI am not familiar with these things - I would have no chance to stay in the booked place if a person who booked a room there didn't help me with that. Moreover - the person had the same room I booked - a "double" booking had happened! He was there first. Contacting the owner over a phone was badly organized - as he didn't respond - just a message was provided that he would contact us later. Later, after some 1 hour of panic and frantic search for an accommodation the owner contacted me informing that an error had happened and that I had another room there..... I will not recommend that place to anyone....

    Location

    Stayed in November 2024

  • Reviewed: 5 November 2024

    3.0
    Overpriced and underwhelming
    • Leisure trip
    • Couple
    • Budget Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The rest of the experience was not the best It was all automated from opening the door . Door to Our room door , The shower head was broken so you had to hold on to it like like a hose The room was freezing with no way to heat it up The toilet was not bolted to the floor And there was a tv but couldn’t find the remote The mattresses were also filthy

    Location was good right in the city

    Stayed in November 2024

Showing 1 – 25

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