Reviews of The Sultan Hotel & Residence Jakarta 5 stars
Jalan Gatot Subroto, 10270 Jakarta, Indonesia
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Reviewed: 15 August 2025 · Stayed in July 2025
Verified reviewGood customer service, and walkable distance to the stadium
Dear Wann Ern, Warm greetings from The Sultan Hotel & Residence Jakarta. Thank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again soon. Sincerely, The Management of The Sultan Hotel & Residence Jakarta
Dear Wann Ern, Warm greetings from The Sultan Hotel & Residence Jakarta. Thank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again soon. Sincerely, The Management of The Sultan Hotel & Resi… Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewWalking distance to Arena, very good place to stay when you're planning for concerts
The toilet is not as clean as expected.
Dear Eru Wong, Warm greetings from The Sultan Hotel & Residence Jakarta. Thank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again soon. Sincerely, The Management of The Sultan Hotel & Residence Jakarta
Dear Eru Wong, Warm greetings from The Sultan Hotel & Residence Jakarta. Thank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again soon. Sincerely, The Management of The Sultan Hotel & Resi… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 3 July 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 May 2025 · Stayed in May 2025
Verified reviewStaff, breakfast
Old hotel not renovated, Aircon not controllable, to reach the lobby have to go around park and building. Taxi drivers don't know the way. Very complicated location.
Dear Richard, Warm greetings from The Sultan Hotel & Residence Jakarta. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management of The Sultan Hotel & Residence Jakarta
Dear Richard, Warm greetings from The Sultan Hotel & Residence Jakarta. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management of The Sultan Hotel & Residence… Show more
Reviewed: 23 May 2025 · Stayed in May 2025
Verified reviewReviewed: 18 May 2025 · Stayed in May 2025
Verified reviewStaff was asset of the hotel. Every team member was nice
Room need improvement especially the bathroom. It is very outdated. Air-conditioning was making big noise due to old age.
Dear Gwangim Dolan, Warm greetings from The Sultan Hotel & Residence Jakarta. Thank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again soon. Sincerely, The Management of The Sultan Hotel & Residence Jakarta
Dear Gwangim Dolan, Warm greetings from The Sultan Hotel & Residence Jakarta. Thank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again soon. Sincerely, The Management of The Sultan Hotel &… Show more
Reviewed: 14 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewRoom was spacious, could be cleaner
Property is massive, having more info about getting around would have been useful
Dear Tanzila, Warm greetings from The Sultan Hotel & Residence Jakarta. Thank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again soon. Sincerely, The Management of The Sultan Hotel & Residence Jakarta
Dear Tanzila, Warm greetings from The Sultan Hotel & Residence Jakarta. Thank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again soon. Sincerely, The Management of The Sultan Hotel & Resid… Show more
Reviewed: 7 May 2025 · Stayed in May 2025
Verified reviewBreakfast had variety of options. Staff was generally helpful.
The whole hotel was very hard to access from the road, leading to confused taxis trying to enter and exit the hotel grounds. Rooms were not only old and outdated but somewhat dirty, with previous guest's hair still on the bathroom floor. Although the room was cheaper than the other surrounding hotels, I should have booked somewhere else, even if I had to pay more.
Dear Tetsu, Warm greetings from The Sultan Hotel & Residence Jakarta. Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, The Management of The Sultan Hotel & Residence Jakarta
Dear Tetsu, Warm greetings from The Sultan Hotel & Residence Jakarta. Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work … Show more
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewReviewed: 4 May 2025 · Stayed in May 2025
Verified reviewThe staff are friendly helpful.
The access to the lagoon lobby was difficult to find for our driver.
Dear Tito, Warm greetings from The Sultan Hotel & Residence Jakarta. Thank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again soon. Sincerely, The Management of The Sultan Hotel & Residence Jakarta
Dear Tito, Warm greetings from The Sultan Hotel & Residence Jakarta. Thank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again soon. Sincerely, The Management of The Sultan Hotel & Residenc… Show more
Reviewed: 1 May 2025 · Stayed in April 2025
Verified reviewReviewed: 27 April 2025 · Stayed in March 2025
Verified reviewReviewed: 20 April 2025 · Stayed in April 2025
Verified reviewReviewed: 13 April 2025 · Stayed in April 2025
Verified reviewReviewed: 6 April 2025 · Stayed in January 2025
Verified reviewHotel is too old
Dear Widiyatmoko, Warm greetings from The Sultan Hotel & Residence Jakarta. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management of The Sultan Hotel & Residence Jakarta
Dear Widiyatmoko, Warm greetings from The Sultan Hotel & Residence Jakarta. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Management of The Sultan Hotel & Resid… Show more
Reviewed: 3 April 2025 · Stayed in March 2025
Verified reviewReviewed: 30 March 2025 · Stayed in March 2025
Verified reviewReviewed: 27 March 2025 · Stayed in January 2025
Verified reviewReviewed: 5 March 2025 · Stayed in January 2025
Verified reviewReviewed: 21 February 2025 · Stayed in February 2025
Verified review