Reviews of The Phoenix Hotel Yogyakarta - Handwritten Collection 5 stars
Jalan Jend. Sudirman No.9, Jetis, 55233 Yogyakarta, Indonesia
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewEverything was perfect. Room, services, restaurant, pool, spa and sauna.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified review• very beautiful building with very nice attrium for breakfast and dinner • comfy beds
• bad communication with the boro bodur sumrise tour • old small and outdated bath
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewSplendid looking hotel with impressive artifacts from the colonial era, beautiful architecture and swimming pool. Offers spa services, transportation can be arranged, efficient laundry service, generous breakfast buffet. Staff is very helpful and polite.
This very beautiful and historic hotel could benefit from a general overhaul and revamp to modernise the facilities. For the restaurant buffet, more targeted options could perhaps enhance quality over quantity.
Dear Ms. Maria Effrosyni, Thank you for staying in our heritage hotel, The Phoenix Hotel Yogyakarta. It's a pleasure to host you and to receive your compliments. The team is happy that their effort to make the place enjoyable and comfortable is being recognized. We highly appreciate your suggestions for improvement. It helps us to review the areas that we need to do better. Your detailed feedback has been shared with the team, and we’re continuously working on updates and maintenance to improve the overall guest experience. We are currently implementing a room renovation project, and we hope you will have another opportunity to experience the new atmosphere of our room. We look forward to your next stay, and we hope it will be a more enjoyable experience at The Phoenix Hotel Yogyakarta. Sincerely yours, Rulvastina Randy General Manager
Dear Ms. Maria Effrosyni, Thank you for staying in our heritage hotel, The Phoenix Hotel Yogyakarta. It's a pleasure to host you and to receive your compliments. The team is happy that their effort to make the place enjoyable and comfortab… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewGreat breakfast, and the hotel is in a beautiful building. Our room was away from the traffic noise.
There’s hardly any sound insulation, you can hear everything from the other rooms, the corridor, and the pipes making noise…
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewVery beautiful architecture!
The room ambiance could be enhanced by adding a fragrance diffuser
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewAmazing people and beautiful interiors!
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Dear Ms. Anna, We are delighted and proud to learn your very positive comment about us. It is highly appreciated by the team, who are very honoured to have served you well. We look forward to your next visit to The Phoenix Hotel Yogyakarta, and we hope it will be as exceptional as the previous one. Sincerely yours, Rulvastina Randy General Manager
Dear Ms. Anna, We are delighted and proud to learn your very positive comment about us. It is highly appreciated by the team, who are very honoured to have served you well. We look forward to your next visit to The Phoenix Hotel Yogyakart… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewGreat location, nice service, relaxing place to stay for a few days and a lovely building
The rooms in the older building aren’t as nice so definitely recommend the second building overlooking the pool
Dear Mr. Nigel, Thank you for staying with us and sharing your enjoyable experience at The Phoenix Hotel Yogyakarta. We are glad you find our property to be a pleasant place to visit. We hope to have another opportunity to host you back here, and we will be very pleased to accommodate your room preference to make your stay more enjoyable. We hope your next visit is just around the corner, and all the team members look forward to welcoming you shortly. Once again, thank you for your kind review. Sincerely yours, Rulvastina Randy General Manager
Dear Mr. Nigel, Thank you for staying with us and sharing your enjoyable experience at The Phoenix Hotel Yogyakarta. We are glad you find our property to be a pleasant place to visit. We hope to have another opportunity to host you back he… Show more
Reviewed: 14 August 2025 · Stayed in July 2025
Verified reviewthe breakfast options and live gambang music!
There were insufficient seating options at the pool. Room service was a bit slow.
Dear Mr. Alex, Thank you for taking the time to write your feedback following your stay with us. We appreciate your comment, and we sincerely apologize for the inconvenience that you experienced regarding the limited pool seating and room service. We are in the high season period, and we are supposed to be able to anticipate the availability of the pool seats and the speed of the room service. We apologize for missing the mark. We truly value your insight as it helps us to enhance the guest experience. We hope to have the opportunity to welcome you back for a more enjoyable stay with us. Sincerely yours, Rulvastina Randy General Manager
Dear Mr. Alex, Thank you for taking the time to write your feedback following your stay with us. We appreciate your comment, and we sincerely apologize for the inconvenience that you experienced regarding the limited pool seating and room… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewVery beautiful historic place. Fantastic breakfast. Beautiful swimming pool.
The rooms are getting old. The restaurant could be better.
Dear Mr. Frédéric, Thank you for staying at The Phoenix Hotel Yogyakarta. Your wonderful feedback and compliments are truly appreciated. We also appreciate your insight and suggestions. It's helping us to review our area that we need to improve. Thank you once again for the valuable feedback. We look forward to your next visit, and we hope it will still be an exceptional stay with a flawless experience with us. Sincerely yours, Rulvastina Randy General Manager
Dear Mr. Frédéric, Thank you for staying at The Phoenix Hotel Yogyakarta. Your wonderful feedback and compliments are truly appreciated. We also appreciate your insight and suggestions. It's helping us to review our area that we need to im… Show more
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewWe had a lovely stay at The Phoenix. It is an interesting place that is beautifully decorated. Staff were fantastic. Our room was clean and comfy. The breakfast spread was astounding. There is a pool and spa, including free use of sauna and gym. The hotels also organised our sightseeing, which made things easy and relaxed as they drove us around. It is perfectly located and all in all we can highly recommend it!
Dear Mr. Justin, It's always been with a grateful feeling to receive wonderful comments from our guests, such as yours. We aim to provide the most comfortable place to stay, and it's great that we can live up to your expectations of a lovely stay. Your kind words mean a lot, and it is truly a spirit booster for the entire team. Moreover, your recommendation to the other travelers in this community is helping those who are looking for the perfect stay during their visit to Yogyakarta. Once again, thank you for choosing us to stay while in Yogyakarta. We look forward to your next visit and, hopefully, it will be as memorable as the previous one. Sincerely yours, Rulvastina Randy General Manager
Dear Mr. Justin, It's always been with a grateful feeling to receive wonderful comments from our guests, such as yours. We aim to provide the most comfortable place to stay, and it's great that we can live up to your expectations of a love… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewRoom was spacious with a nice balcony overlooking the pool. Breakfast was mainly Indonesian choices (which was fine by us), there was also an egg station where you could place your order & a fresh juice bar. Restaurant staff of an evening were fantastic. As it was our anniversary our room was decorated & we were given a cake. A lovely surprise! We thoroughly enjoyed our stay.
It was disappointing to see a guest enter the lift with a lit cigarette then proceed down the corridor & enter his room, very inconsiderate! We did report to reception & we told it would be dealt with.
Dear Ms. Jo-Anne, Thank you for staying at The Phoenix Hotel Yogyakarta. It's truly our pleasure to host you and to be part of your anniversary. We are glad that everything we provided lived up to your expectations. Your kind words and compliments have been shared with the team, who are very honored to serve you well. While you had a lovely time with us, we are sorry that you experienced an uncomfortable situation in the elevator. Please rest assured that we followed up on the matter and will prevent similar situations in the future. Your feedback is truly valued, and your detailed comments are essential for our improvement. We hope to have the opportunity to welcome you back here and to provide you with a seamless experience with us at The Phoenix Hotel Yogyakarta. Sincerely yours, Rulvastina Randy General Manager
Dear Ms. Jo-Anne, Thank you for staying at The Phoenix Hotel Yogyakarta. It's truly our pleasure to host you and to be part of your anniversary. We are glad that everything we provided lived up to your expectations. Your kind words and com… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewOutstanding staff. Staff members like Arin or Ali are truly at the service of the customers, going beyond what would be normally expected.
The environment and the staff members. It is as well very well placed in the town.
Dear Mr./Ms. Yannick, Thank you for staying at The Phoenix Hotel Yogyakarta and for taking the time to write a wonderful review of our hotel. We are grateful that you enjoyed your stay to the fullest. Your recognition of the professional and genuine services from the staff is truly appreciated. Your kind words have boosted the spirit of the entire team, especially Arin and Ali, who are honored to serve you well. We look forward to your next stay, and we would be pleased to serve you another exceptional experience at The Phoenix Hotel Yogyakarta. Sincerely yours, Rulvastina Randy General Manager
Dear Mr./Ms. Yannick, Thank you for staying at The Phoenix Hotel Yogyakarta and for taking the time to write a wonderful review of our hotel. We are grateful that you enjoyed your stay to the fullest. Your recognition of the professional… Show more
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewPros: Public areas of the hotel, e.g. lobby, staircase and restaurant, are beautiful and elegantly decorated. Breakfast was ample and tasty, with an excellent variety of cuisines such as Asian, Western, "Live Egg Station" etc. I especially appreciated the Jamu section. There was even a section dedicated to Indonesian street food which is a nice touch. Coffee was good and I loved the pastries. Staff were cordial and accommodating. As for the room, water pressure and drain were very good in the shower.
Cons: The room was sub standard for an establishment that considers itself a 5 star hotel. The room was party dusty when we checked in, the chairs were stained and a bit in disrepair. Generally the room and its furniture needed some updating. Despite the fact that breakfast was really excellent, the food in the same restaurant at other times of the day wasn't very tasty even though they were considerably more pricy than other fashionable restaurants we went to in the city. House keeping was patchy, there was a time when a bath mat which was soaking wet because there's a gap in the shower door had not been changed when we came back late afternoon. I do reiterate that staff are very cordial and helpful, service wasn't up to the standard of a 5 star hotel, which was a bit disappointing.
Dear Mr./Ms. TravelmaniaK, Thank you for staying at The Phoenix Hotel Yogyakarta and sharing your experience with us. It's a pleasure to receive your comment about our breakfast services. While we are glad about that, we are truly sorry if some areas are shortcomings and did not satisfy your experience, especially regarding the room situation and condition. We sincerely apologize for the inconvenience. Please rest assured that your comments have been shared with the team, where action plans have been put in place to address your remarks and to ensure our standards are being met and the guests' experiences are flawless. Once again, thank you for your valuable comment. We hope to still have the opportunity to welcome you back to our hotel in the future. Sincerely yours, Rulvastina Randy General Manager
Dear Mr./Ms. TravelmaniaK, Thank you for staying at The Phoenix Hotel Yogyakarta and sharing your experience with us. It's a pleasure to receive your comment about our breakfast services. While we are glad about that, we are truly sorry if… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewAbsolutely beautiful hotel. Looks like a museum! Great staff, awesome location.
Nothing I can think of. I'll be back!
Dear Mr./Ms. Soon Leong, Thank you for your very positive review of us. We are glad everything was perfect for you. We definitely look forward to your next visit, and hopefully, your next visit will be as wonderful as the previous one. Thank you once again. Sincerely yours, Rulvastina Randy General Manager
Dear Mr./Ms. Soon Leong, Thank you for your very positive review of us. We are glad everything was perfect for you. We definitely look forward to your next visit, and hopefully, your next visit will be as wonderful as the previous one. Tha… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewExcellent hotel, comfortable bed, great breakfast options. Location is perfect only a 30 min walk to the popular Jalan Malioboro.
Nothing
Dear Ms. Carol, Thank you for staying with us and sharing your kind feedback. We are glad everything was excellent for you. We look forward to your next visit, and we hope it's just around the corner. Thank you once again. Sincerely Yours, Rulvastina Randy General Manager
Dear Ms. Carol, Thank you for staying with us and sharing your kind feedback. We are glad everything was excellent for you. We look forward to your next visit, and we hope it's just around the corner. Thank you once again. Sincerely Your… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewNo AC in bar or breakfast area, breakfast was very poor.
Dear Mr. Christopher, Thank you for sharing your feedback. We regret to hear that your experience did not fully meet your expectations, particularly regarding the air conditioning and the breakfast selection. We understand how important comfort and satisfaction for every guest, and we are sincerely sorry that we fell short in these areas during your stay with us. We appreciate that you brought your concern to our attention. Your comments have been shared with the team, and we’re actively following up on the remarks for further improvements. Once again, we apologize for the inconvenience caused. We hope to have the opportunity to fix our flaws and to provide you with a much-improved experience in the future. Sincerely Yours, Rulvastina Randy General Manager
Dear Mr. Christopher, Thank you for sharing your feedback. We regret to hear that your experience did not fully meet your expectations, particularly regarding the air conditioning and the breakfast selection. We understand how important c… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewNice pool, cosy dining place, wonderful staff, good location, again, amazing staff
BBQ buffet was alright but not exceptional.
Dear Ms. Kasia, Thank you for sharing your wonderful time with us. We are more than happy knowing that you had a great experience at The Phoenix Hotel Yogyakarta. We look forward to your next visit to our beautiful place shortly. Thank you once again for your kind review. Sincerely Yours, Rulvastina Randy General Manager
Dear Ms. Kasia, Thank you for sharing your wonderful time with us. We are more than happy knowing that you had a great experience at The Phoenix Hotel Yogyakarta. We look forward to your next visit to our beautiful place shortly. Thank … Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewThe architecture of the hotel is beautiful: old style in the center of Yogyakarta.
The bathroom was a bit outdated and could use some renovation.
Dear Mr. Roel, Thank you for staying at The Phoenix Hotel Yogyakarta. We appreciate your feedback and are glad that everything is great for you. We also appreciate your suggestion regarding our facility, which needs to be upgraded. Thank you for helping us review the area that needs improvement. We hope your next visit will be as pleasant as the previous one. Thank you once again for your kind review. Sincerely Yours, Rulvastina Randy General Manager
Dear Mr. Roel, Thank you for staying at The Phoenix Hotel Yogyakarta. We appreciate your feedback and are glad that everything is great for you. We also appreciate your suggestion regarding our facility, which needs to be upgraded. Thank y… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewBreakfast was excellent, rooms very good but bathroom outdated
Nothing
Dear Mr. Roderick, We appreciate your feedback regarding your visit to The Phoenix Hotel Yogyakarta. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Thank you. Best Regards, Rulvastina Randy General Manager
Dear Mr. Roderick, We appreciate your feedback regarding your visit to The Phoenix Hotel Yogyakarta. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Thank you. Best Re… Show more
Reviewed: 21 July 2025 · Stayed in June 2025
Verified review