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الراحة

Stayed in July 2025

The variety of breakfast

The location, room, cleanliness and service

Stayed in July 2025

The lighting in the room is not bright enough, the shower water comes out very little even though I have maximized it.

the staff are friendly and very helpful, the breakfast was very delicious and had lots of variety. the hotel location is very strategic. we will definitely come again!

Stayed in June 2025

The staff is extremely friendly and accommodating. The rooms are large and very comfortable. The design of the hotel is stylish and appealing. The breakfast offers a wide variety of delicious options.

Stayed in July 2025

The surrounding too crowded

Clean and modern

Stayed in June 2025

Not enough treadmills in the gym, luckily we can go to the Gasibu, which was across the road, in the front of the hotel

The location, close to the Gasibu (walking track) and the city of Bandung

Stayed in June 2025

bathroom door, shower gel..

New room, large bed..

Stayed in May 2025

The curtains are showing their age, with visible creases and folds letting in streaks of light from the window. It's time for a fresh set, even though they're still clean and functional.

The room is spacious and clean, staffs are very nice and helpfull, and good breakfast too... Perfect for those who is staying to enjoy the hotel, asides from other interests in Bandung

Stayed in May 2025

Nothing

Bed very comfortable and good breakfast

Stayed in April 2025

The drainase on the shower doesn’t work good. Make the water stay for few minutes

Good name and good address as well as The service fantastic

Stayed in April 2025

The place was absolutely beautiful, and the staff on-site were friendly and accommodating throughout our stay. However, the breakfast spread fell a bit short of my expectations—perhaps I was hoping for more variety. What really affected the overall experience, though, was the inconsistency of guest services over the phone. On several occasions, my calls went unanswered, and when they did go through, it was unclear whether my requests would be fulfilled. With better phone service, this could easily have been a 10/10 stay.

Stayed in April 2025

Pool is very small

The rooms are beautiful, location is amazing

Stayed in April 2025

The room not sound proof, can hear the traffic even though stayed at the 16th floor.

I got a free upgrade to an executive room which had it’s own lounge to enjoy the view. The room was so spacious and clean. Variety of food and all tastes good. Short walk to Gasibu and Gedung Sate. The staffs so friendly. Overall awesome🥰😍

Stayed in April 2025

The noise vehicle from the street, especially when the middle of the night

The location is the centre of the city, the room was quite big & the beedroom very comfort

Stayed in February 2025

There was a lamp above the wash table being broken

The bed, furniture and all items in the room were very good.

Stayed in February 2025

Long waiting time to process check in

All rooms and facilities are top class

Stayed in December 2024

The bed in my room was made of two singles rather than one queen bed, this made the middle of the bed a little awkward. I would have preferred one queen bed. Wallpaper in the rooms was looking a little old and stained. The rooms were still clean and well presented.

The gym was very well equipped for the type of exercise that I like to do. The breakfast was exceptional, with a fantastic variety and everything we ate was delicious. Staff were always friendly and approachable.

Stayed in December 2024

The staff lady assisting us during check-in wasn't friendly. Other than that, great stay overall.

Hotel is beautiful,and rooms are polished and new. One of the concierge staff (we forgot his name) was very helpful in renting last minute transport (2 cars) for our family due to unforeseen matters and making a reservation for lunch at a Padang restaurant nearby for our big family; very much appreciated.

Stayed in December 2024

Driveway was too narrow for the bus. We had to get off and sort our suitcases by the side of the main road.

Property was very clean and the breakfast spread was exceptional.

Stayed in December 2024

Kids club sparsely equipped with toys and books. Some are already broken. Playground also very limited space. Pool very small.

Great location, well maintained, clean rooms

Stayed in September 2024

Everything, what an exceptional hotel is this. Thank you so much for the upgrade! It was super clean, we had everything and the staff was so nice to our little boy that was for me the most important of our whole experience, we said one time his name and the whole staff knew him. This is A+ service also the extra questions if we needed something or think how to make our stay more pleasant. The massage service in this hotel is excellent. Also the food is excellent even in the morning there is sate! This is the best hotel where we stayed in whole indonesia, It's the first time we didn't want to leave the place. Thank you so much for this experience that went above our imagination. Again thank you staff en gm's!

Stayed in December 2024

Staff, services, and location

Stayed in October 2024

Body lotion and soap dispenser needed to be checked, slightly hard to press and the amount of soap came out is very little

In room ac is excellent, staff very friendly and helpful

Stayed in October 2024

The lighting for make up does not work......dark

Thr location and the costumer services

Stayed in October 2024