Reviews of Kubu Sari Ubud
Pejeng Kawan, 80552 Ubud, Indonesia
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewEverything
Smell a bit humidity in the room PD:I choose the cheapest one!
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewYou can even start providing the restaurant.
Everything is best
Dear Preethi Thank you very much for your kind words. We are delighted to hear that you enjoyed every aspect of your stay, including our restaurant. Your appreciation means a lot to us, and we look forward to welcoming you back to Kubu Sari Ubud in the near future for another memorable experience. Warm regards, Kubu Sari Ubud Team
Dear Preethi Thank you very much for your kind words. We are delighted to hear that you enjoyed every aspect of your stay, including our restaurant. Your appreciation means a lot to us, and we look forward to welcoming you back to Kubu Sari… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewThe location is great and the room is overall ok !
The photos need to be retaken as facilities are getting a bit old… The room was smelling humidity.
Dear Alexandra Thank you very much for taking the time to share your feedback. We are glad to hear that you enjoyed our location and found the room comfortable. We sincerely apologize for any inconvenience caused by the humidity and the condition of some facilities. Please be assured that we are actively working on improvements and updates to ensure a better experience for our guests. Your input is truly valuable to us. We hope to have the opportunity to welcome you back and provide an even more enjoyable stay in the future. Warm regards, Kubu Sari Ubud Team
Dear Alexandra Thank you very much for taking the time to share your feedback. We are glad to hear that you enjoyed our location and found the room comfortable. We sincerely apologize for any inconvenience caused by the humidity and the co… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewThe setting was beautiful private and friendly, room clean when requested
Towels were only changed every three days and toilet paper was not checked
Dear Walker Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed the beautiful and private setting of our property and found our rooms clean. We also sincerely apologize for any inconvenience caused regarding the towels and toilet paper. Your comments are very valuable to us, and we will make sure to improve our housekeeping attention to ensure these essentials are checked more regularly. We hope to have the pleasure of welcoming you back to Kubu Sari Ubud in the future. Warm regards, Kubu Sari Ubud Team
Dear Walker Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed the beautiful and private setting of our property and found our rooms clean. We also sincerely apologize for any inconven… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewThe staff were amazing, very helpful, if you stay out here you need to get a bike to all shops costs around $2 Aus ... this place is in the middle of Rice fields Stunning views, downstairs rooms don't have fridge & my bathroom smelt, they moved me upstairs was brilliant & fridge. I stayed for 20 nights & really fell in love with this place. There is a few food options within walking distance warong to the left & weeks cafe down the road called You somthing, best Veg soup. Great spa within walking distance Kubu Sari can tell you the name ... No mosquitoes, so long as you closed your door around 5 pm not one mosquito came upstairs
Smell in bathroom downstairs
Dear Kerryn Thank you very much for taking the time to share your experience with us. We are delighted to hear that you enjoyed your 20-night stay and fell in love with the beauty of our rice field surroundings. We sincerely appreciate your kind words about our staff, and we are glad that your room upgrade to the upstairs unit with a fridge made your stay more comfortable. We also thank you for your feedback regarding the bathroom smell in the downstairs room – we will continue to improve our facilities to ensure the best experience for all our guests. It’s wonderful to know that you enjoyed nearby food options, the local spa, and the peaceful, mosquito-free environment. Your detailed review is very helpful for future guests, and we truly hope to welcome you back to Kubu Sari Ubud soon for another relaxing stay. Warm regards, The Kubu Sari Ubud Team
Dear Kerryn Thank you very much for taking the time to share your experience with us. We are delighted to hear that you enjoyed your 20-night stay and fell in love with the beauty of our rice field surroundings. We sincerely appreciate you… Show more
Reviewed: 20 June 2025 · Stayed in June 2025
Verified review- surrounding area is peaceful and very pretty - garden area is super cute and chill - staff is lovely, smiling all the time - cute house pets like cat and dog
- The gym costs 40k per person and per entry, which is not stated in the booking offer. There it seemed like the gym was included so we felt a bit disappointed when we found out, but still went to use the gym multiple times. I would advise them to give this clue on the photo of the gym in booking so it is transparent - the bathroom smell was unbearable. We could only go in the bathroom when breathing through our mouth. It smelt like rotten cabbage… - we rented a bike from them for 5 days. We returned it a bit late (few hours) on our last day but when we handed the key they were friendly and didn’t say anything. The next day we left and got a WhatsApp message in the afternoon, saying we still need to pay 50k for returning the bike late. Apparently they had forgotten to tell us that when we returned the key. We told them we left Ubud but they were saying that we need to find a way to pay them…? I’m sorry but we were guests and it’s not our fault they forgot to charge us that. Let alone that it’s only 2€ and we returned the bike with too much Gas. They insisted we pay them somehow but honestly, we stayed with them 5 nights, rented a bike from them and payed extra for the gym, even as guests. That was a bit of a bummer!
Dear Lina Thank you very much for taking the time to share your feedback. We truly appreciate your kind words about our peaceful surroundings, garden area, friendly staff, and our little house pets. It is always a pleasure to know that you enjoyed these aspects of your stay. We are sincerely sorry to hear about the issues you encountered. Regarding the gym, we apologize for any misunderstanding, and we appreciate your suggestion to make the charges clearer on our booking photos. We will take immediate steps to ensure this information is more transparent for future guests. Concerning the bathroom smell, we are truly sorry for the discomfort caused. We will inspect and address the issue immediately to prevent this from happening again. Regarding the late bike return charge, we apologize for the miscommunication. Our intention was never to inconvenience you. We understand your frustration and appreciate your feedback, which will help us improve our communication regarding additional charges. We truly value your stay and hope that despite these issues, you were able to enjoy your time in Ubud. We hope to welcome you back in the future and provide a fully seamless experience. Warm regards, Kubu Sari Ubud Team
Dear Lina Thank you very much for taking the time to share your feedback. We truly appreciate your kind words about our peaceful surroundings, garden area, friendly staff, and our little house pets. It is always a pleasure to know that you … Show more
Reviewed: 1 June 2025 · Stayed in June 2025
Verified reviewWe had two rooms, one was ok, the other quite different
The double room Ac loud and did not cool, during the night there is a pump which comes off and on. Overall the room was not that clean, the bathroom especially, the complete floor does not drain and stays wet making the whole room damp. Little maintenance, the shower has a few streams of water only as the head has not been cleaned in so long. Only one power socket in the room worked and the lights flicker on and off
Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations. We are truly sorry for the inconvenience caused by the issues with the AC, maintenance, and cleanliness in your room. Please know that your comments have been shared with our team, and we are taking immediate steps to address these matters, including checking the air conditioning, plumbing, and electrical issues, as well as improving our housekeeping standards. We value your feedback as it helps us improve our services and facilities, and we hope to have the opportunity to welcome you back in the future with a much better experience. Warm regards, Kubu Sari Ubud
Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations. We are truly sorry for the inconvenience caused by the issues with the AC, maintenance, and cleanliness in your room… Show more
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewLove the quietness it's easy to get into the centre of town. And this stay is a beautiful escape from the hustle bustle. Pool was beautiful and the views really nice. Staff are so nice and friendly.
Dear Charis Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you enjoyed the peaceful atmosphere, beautiful pool, and the views, as well as our friendly staff. It was our pleasure to have you stay with us, and we hope to welcome you back for another relaxing escape in Ubud soon. Warm regards, Kubu Sari Ubud Team
Dear Charis Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you enjoyed the peaceful atmosphere, beautiful pool, and the views, as well as our friendly staff. It was ou… Show more
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewReviewed: 22 May 2025 · Stayed in April 2025
Verified reviewReviewed: 15 May 2025 · Stayed in May 2025
Verified reviewReviewed: 13 May 2025 · Stayed in May 2025
Verified reviewIt wasn't very clean. There were stains on the floor, walls and curtains. The swimmingpool wasn’t clean too.
Dear Laurine Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. Cleanliness is very important to us, and we are truly sorry for the issues you encountered with the room and swimming pool. Please be assured that we are addressing these concerns with our housekeeping team to ensure this does not happen in the future. We greatly value your input, as it helps us improve our services. We hope to have the opportunity to welcome you back and provide a much better experience. Warm regards, The Kubu Sari Ubud
Dear Laurine Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. Cleanliness is very important to us, and we are truly sorry for the issues you encountered with t… Show more
Reviewed: 11 May 2025 · Stayed in May 2025
Verified reviewReally nice view and the hotel is really nice looking
The pool wasn’t very clean
Dear Noa Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed the view and the overall appearance of our hotel. We sincerely apologize for the pool not meeting your expectations in terms of cleanliness. Your comments are very important to us, and we will make sure to address this issue immediately to improve our services. We hope to have the pleasure of welcoming you back in the future for an even better experience. Warm regards, Kubu Sari Ubud Team
Dear Noa Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed the view and the overall appearance of our hotel. We sincerely apologize for the pool not meeting your expectations in terms… Show more
Reviewed: 7 May 2025 · Stayed in May 2025
Verified reviewReviewed: 29 April 2025 · Stayed in April 2025
Verified reviewReviewed: 29 April 2025 · Stayed in April 2025
Verified reviewReviewed: 27 April 2025 · Stayed in April 2025
Verified reviewNot very happy with my stay actually.
You get what you pay for… I’d say that the pictures are better than reality unfortunately. The bathrooms are really old and have toilet and shower together which makes everything wet. The bed was old, felt almost like a hammock and very squeaky. I booked a room with a balcony but got one on the ground floor.
Dear Olivia Thank you for sharing your feedback. We sincerely apologize that your experience did not meet your expectations. We truly appreciate your honesty, as it helps us improve our services. Regarding your concerns, we understand that the bathroom layout and bed condition were not ideal for you, and we are continuously working on maintaining and upgrading our rooms. We also regret the room allocation issue and any inconvenience it may have caused. We hope you will give us another opportunity in the future to provide you with a stay that better reflects the charm and comfort we aim to offer at Kubu Sari Ubud. Warm regards, The Kubu Sari Ubud Team
Dear Olivia Thank you for sharing your feedback. We sincerely apologize that your experience did not meet your expectations. We truly appreciate your honesty, as it helps us improve our services. Regarding your concerns, we understand that… Show more
Reviewed: 24 April 2025 · Stayed in April 2025
Verified reviewWe booked two rooms with a garden view. Neither of them had a refrigerator but was advertised with them. We asked for refrigerator and was given a room with a balcony view.No shower soap in the soap boxes. One bad smelling soap in a bag to use for shower. Both tv's didn't work, one electric socket didn't work. No coffee mug for your own coffee, no coffee offered. Rooms not cleaned and not even offered to do so. Our drinking glasses not cleaned and when we came later same day they were still there. Dirty pool. Sunbeds broken and torn. The jacuzzi is located infront of one room, a little walk away, empty. Gym is good but at additional cost. We didn't realize it and after 5 minutes in the gym one staff member gave my son a bill and walked away not even talking to me. I paid the bill to a lady in the reception and when we were walking to our room the other staff member came after us and told me I had to pay! The staff members clearly did not communicate well. Really dissatisfied with this stay.
Dear Bjorn Thank you for taking the time to share your feedback. We sincerely apologize that your stay at Kubu Sari Ubud did not meet your expectations. We are very concerned to hear about the issues you experienced with the rooms, amenities, and service. We regret the inconvenience caused by the missing refrigerator, soap, TV, and other room facilities. This is certainly not the standard we aim to provide, and we will review this with our housekeeping and maintenance teams to ensure such oversights do not happen again. Regarding the confusion with gym charges and staff communication, we apologize for the misunderstanding. We will improve our internal communication and training so that our guests receive clear and consistent information. Your comments about the pool, sunbeds, and overall cleanliness have been noted, and we will take immediate action to address these concerns. Guest comfort and satisfaction are our top priorities, and we are disappointed that we fell short during your stay. We truly value your feedback as it helps us improve, and we hope you might give us another opportunity in the future to provide the experience you expected and deserve. Sincerely, Kubu Sari Ubud
Dear Bjorn Thank you for taking the time to share your feedback. We sincerely apologize that your stay at Kubu Sari Ubud did not meet your expectations. We are very concerned to hear about the issues you experienced with the rooms, amenitie… Show more
Reviewed: 12 April 2025 · Stayed in April 2025
Verified reviewReviewed: 4 April 2025 · Stayed in March 2025
Verified reviewLet's start with the staff: They're extremely friendly and accommodating. The location is great, a bit away from the hustle, but very conveniently located, close to everything. The A/C does its job dehumidifying and chilling the space. The room and bathroom, though in need of a bit of renovation, are very comfy and good value for the money you pay. This accommodation is really cheap, so you get what you pay for.
Dear Gustavo Thank you very much for taking the time to share your experience at Kubu Sari Ubud. We are delighted to hear that you found our staff friendly and accommodating, and that you appreciated our convenient yet peaceful location. We also appreciate your honest feedback regarding the room and bathroom. Your comments help us to continuously improve our facilities and services. We are glad that overall you found your stay comfortable and good value for money. It was a pleasure having you with us, and we hope to welcome you back to Kubu Sari Ubud in the future. Warm regards, The Kubu Sari Ubud Team
Dear Gustavo Thank you very much for taking the time to share your experience at Kubu Sari Ubud. We are delighted to hear that you found our staff friendly and accommodating, and that you appreciated our convenient yet peaceful location. W… Show more
Reviewed: 2 April 2025 · Stayed in February 2025
Verified reviewReviewed: 11 March 2025 · Stayed in March 2025
Verified reviewReviewed: 7 March 2025 · Stayed in February 2025
Verified reviewI love the set up and family feel amazing views and jungle feel to the property
The bathroom needs some work bit old and tired
Dear Edz89 Thank you very much for your kind words about our property and the family-like atmosphere. We are delighted to hear that you enjoyed the views and the jungle feel. We also appreciate your feedback regarding the bathroom. Please be assured that we are taking note of your comments and will work on improving this to provide a more comfortable experience for our guests. We hope to welcome you back to Kubu Sari Ubud in the near future for an even better stay. Warm regards, The Kubu Sari Ubud Team
Dear Edz89 Thank you very much for your kind words about our property and the family-like atmosphere. We are delighted to hear that you enjoyed the views and the jungle feel. We also appreciate your feedback regarding the bathroom. Please … Show more