Reviews of Java Palace Hotel 4 stars
JL. Niaga Utara Kav 1-2 Jababeka II , 17530 Cikarang, Indonesia
Loading
Guests also reviewed these properties:
Puerto Rico de Gran Canaria, Spain
Binz, Germany
Ko Lanta, Thailand
Erzurum, Turkey
Hveragerði, Iceland
Ulcinj, Montenegro
Hervey Bay, Australia
Lima, Peru
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 24 March 2025 · Stayed in March 2025
Verified reviewGym room is not renovated. Gym equipment is old shits.
Situated at Road Roundabout Since hotel food menu is not good have to walk across the road to the mall . Crossing the road is not safe. By the way , it is an old hotel being refurbished Not pleasant to stay and pay for the price . Hotel Grand Zuri - which is beside, is better to stay there .
Reviewed: 23 September 2024 · Stayed in September 2024
Verified reviewLocation /Room and Breakfast
Room Lamp is dark
Reviewed: 24 May 2024 · Stayed in May 2024
Verified reviewLocation is great. Staff was amazing.
Facilities not the best, compared to few other hotels in this price range. Breakfast was very substandard. Had stale bread on offer 3 days out of 5. Cold omelettes, just make in bulk and left out. For the cost of this hotel compared to others, breakfast was rubbish.
Dear Mr. Ramit Greetings from Java Palace Hotel and thank you for staying with us. I hope you had a pleasant stay during your trip in Cikarang. We really appreciate your feedback and comments and will use it to improve our quality and service. Look forward to welcome you again. Best regards, Fendi Nur W - Assistant Front Office Manager
Dear Mr. Ramit Greetings from Java Palace Hotel and thank you for staying with us. I hope you had a pleasant stay during your trip in Cikarang. We really appreciate your feedback and comments and will use it to improve our quality and serv… Show more
Reviewed: 18 May 2024 · Stayed in May 2024
Verified reviewSmell in room is not good
Food
Dear Mr. Jaehoon Greetings from Java Palace Hotel and thank you for staying with us. I hope you had a pleasant stay during your trip in Cikarang. We really appreciate your feedback and comments and will use it to improve our quality and service. Look forward to welcome you again. Best regards, Fendi Nur W - Assistant Front Office Manager
Dear Mr. Jaehoon Greetings from Java Palace Hotel and thank you for staying with us. I hope you had a pleasant stay during your trip in Cikarang. We really appreciate your feedback and comments and will use it to improve our quality and ser… Show more
Reviewed: 29 February 2024 · Stayed in February 2024
Verified reviewShould improve the breakfast menu. generally is accepable.
same breakfast menu everyday
Dear Goh diong koi Greetings from Java Palace Hotel and thank you for staying with us. I hope you had a pleasant stay during your trip in Cikarang. We apologies for poor experience during your stay but we do appreciate your feedback and will use your comment to improve our quality and service. Look forward to welcome you again. Best regards Fendi - Asst Front office Manager
Dear Goh diong koi Greetings from Java Palace Hotel and thank you for staying with us. I hope you had a pleasant stay during your trip in Cikarang. We apologies for poor experience during your stay but we do appreciate your feedback and wi… Show more
Reviewed: 31 January 2024 · Stayed in January 2024
Verified reviewno good
I received a complaint from my guest about the unsatisfactory breakfast, noting the presence of molds on the bread. he has already brought this to the attention of the hotel, and I hope they will address the issue promptly. If there is no improvement, I may consider relocating my guest to another hotel. Thank you.
Reviewed: 29 January 2024 · Stayed in January 2024
Verified reviewReviewed: 19 January 2024 · Stayed in January 2024
Verified reviewOverall ok Thanks
Dear Mr. Goh, My Thank you for your fantastic review! We take great pride in reading compliments like this, especially during these special times. I will definitely share your feedback with our team. We hope that we may welcome you in the future and we wish that you and your family do stay healthy & safe! Kind regards, Fendi Nur W Asst Front office Manager
Dear Mr. Goh, My Thank you for your fantastic review! We take great pride in reading compliments like this, especially during these special times. I will definitely share your feedback with our team. We hope that we may welcome you in th… Show more
Reviewed: 7 December 2023 · Stayed in December 2023
Verified reviewReviewed: 27 October 2023 · Stayed in October 2023
Verified reviewlocation of hotel
no comment
Dear Mr. Goh my Thank you for your fantastic review! We take great pride in reading compliments like this, especially during these special times. I will definitely share your feedback with our team. We hope that we may welcome you in the future and we wish that you and your family do stay healthy & safe! Kind regards, Fendi Nur W Asst Front office Manager
Dear Mr. Goh my Thank you for your fantastic review! We take great pride in reading compliments like this, especially during these special times. I will definitely share your feedback with our team. We hope that we may welcome you in the… Show more
Reviewed: 27 October 2023 · Stayed in October 2023
Verified reviewhotel location
no comment
Dear Mr. Goh my Thank you for your fantastic review! We take great pride in reading compliments like this, especially during these special times. I will definitely share your feedback with our team. We hope that we may welcome you in the future and we wish that you and your family do stay healthy & safe! Kind regards, Fendi Nur W Asst Front office Manager
Dear Mr. Goh my Thank you for your fantastic review! We take great pride in reading compliments like this, especially during these special times. I will definitely share your feedback with our team. We hope that we may welcome you in the… Show more
Reviewed: 23 October 2023 · Stayed in October 2023
Verified reviewReviewed: 23 October 2023 · Stayed in October 2023
Verified reviewReviewed: 5 June 2023 · Stayed in June 2023
Verified reviewBig and clean room, comfy bed,
Very noisy because of Main road directly up Front the Hotel. Breakfast just average.
Dear Mr. Thomas Thank you for your fantastic review! We take great pride in reading compliments like this, especially during these special times. I will definitely share your feedback with our team. We hope that we may welcome you in the future and we wish that you and your family do stay healthy & safe! Kind regards, Fendi Nur W Asst Front office Manager
Dear Mr. Thomas Thank you for your fantastic review! We take great pride in reading compliments like this, especially during these special times. I will definitely share your feedback with our team. We hope that we may welcome you in the… Show more
Reviewed: 1 December 2022 · Stayed in November 2022
Verified reviewbetter eat fastfood
no comment
Dear Mr. Hong Thank you for your fantastic review! We take great pride in reading compliments like this, especially during these special times. I will definitely share your feedback with our team. We hope that we may welcome you in the future and we wish that you and your family do stay healthy & safe! Kind regards, Fendi Nur W Asst Front office Manager
Dear Mr. Hong Thank you for your fantastic review! We take great pride in reading compliments like this, especially during these special times. I will definitely share your feedback with our team. We hope that we may welcome you in the f… Show more
Reviewed: 1 December 2022 · Stayed in November 2022
Verified reviewReviewed: 9 November 2022 · Stayed in November 2022
Verified reviewExcellent.like the staff very polite And the location ok The room very big
Hi Mr, Mohama Thank you for your fantastic score and review! We take great pride in reading compliments like this, especially during these special times. I will definitely share your feedback with our team. We hope that we may welcome you in the future and we wish that you and your family do stay healthy & safe! Kind regards, Prasetyo Budi Room Division Manager
Hi Mr, Mohama Thank you for your fantastic score and review! We take great pride in reading compliments like this, especially during these special times. I will definitely share your feedback with our team. We hope that we may welcome yo… Show more
Reviewed: 10 October 2022 · Stayed in October 2022
Verified review