Reviews of Herloom Hotel & Residence BSD Tangerang 4 stars
Jl. Jenderal Sudirman No.1, Cihuni, Kec. Pagedangan, Kabupaten Tangerang, Banten, 15332 Tangerang, Indonesia
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Reviewed: 30 August 2025 · Stayed in June 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewNice rooms very new
Stinks on the floor also the water running for shower
Reviewed: 19 May 2025 · Stayed in April 2025
Verified reviewThe facility fit and comfortable for family travel in group, complete facility like an apartment, located nicely in the center of best restaurants option in Tangerang city (BSD and Gading Serpong) and close to Jakarta by highway, facility clean, modern and tidy, service and breakfast was great.
Quite challenge to park the car at the parking space upstairs, as the ramp to go up quite narrow and stip, but it’s still Ok as long as we be extra careful and not in a hurry.
Dear Miss. Lisa Warmest greeting from Herloom Hotel & Residence BSD Thank you so much for your kind and detailed review! We’re delighted to hear that our property was a comfortable and convenient choice for your family trip. It’s great to know that you enjoyed the complete facilities, modern design, and our strategic location near top dining spots in BSD and Gading Serpong. We also appreciate your feedback regarding the parking ramp, we understand it can be a bit of a challenge, and your tip about taking it slow and carefully is spot-on. Your thoughtful comments help us continue to improve the guest experience. We truly hope to welcome you and your group back again soon! Warm regards, Yunindra Hardino Residence Manager
Dear Miss. Lisa Warmest greeting from Herloom Hotel & Residence BSD Thank you so much for your kind and detailed review! We’re delighted to hear that our property was a comfortable and convenient choice for your family trip. It’s great to … Show more
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewReviewed: 13 May 2025 · Stayed in May 2025
Verified reviewGood breakfast. Facilities sufficient to cover the needs for a couple of days stay.
There is this odor that is a bit dry when you enter the unit. Unpleasant smell that comes out from the trash bin in the kitchen cabinet. Availability of washing machine but no dryer.
Dear Mr. Yus, Warmest greeting from Herloom Hotel & Residence BSD. Thank you for taking the time to share your feedback. We're pleased to hear that you had a generally wonderful and comfortable stay, and that you enjoyed the breakfast and found our facilities suitable for a short visit. We’re sorry to hear about the odor upon entering the unit and from the kitchen bin. Your feedback is important, and we’ve informed our housekeeping team to take extra care in addressing this to ensure a fresher and more pleasant environment. Regarding your note about the dryer, we’d like to clarify that while we do not provide an electric dryer in the unit, we do offer a drying rack upon request for guest convenience. Thank you again for your helpful comments. We truly appreciate your input and hope to welcome you back for an even more enjoyable stay. Warm regards, Yunindra Hardino Residence Manager
Dear Mr. Yus, Warmest greeting from Herloom Hotel & Residence BSD. Thank you for taking the time to share your feedback. We're pleased to hear that you had a generally wonderful and comfortable stay, and that you enjoyed the breakfast and… Show more
Reviewed: 12 April 2025 · Stayed in March 2025
Verified reviewReviewed: 7 April 2025 · Stayed in April 2025
Verified reviewWe are on a staycation with our family and chose the 2-Bedroom Executive. The key strengths are the fully equipped kitchen and washing machine, which make our stay more convenient. We also love the balcony view, as it allows us to enjoy fresh air in the morning. However, one downside is the limited restaurant choices in the mall when we visited. Another great feature is the entertainment options—we get access to Netflix, YouTube, and various TV channels, which we really enjoy. Overall, this hotel is highly recommended for families. It has a swimming pool for both kids and adults, and guests can also access the gym and sauna.
Dear Mrs. Dian Warmest greetings from Herloom Hotel & Residence BSD. Thank you for sharing your wonderful experience with us! We are delighted to hear that you and your family enjoyed your stay in our 2-Bedroom Executive suite. It's great to know that the fully equipped kitchen, washing machine, and balcony view contributed to the comfort and convenience of your stay. We’re also thrilled that you enjoyed the entertainment options and had fun with Netflix, YouTube, and the TV channels available. We're glad the swimming pool, gym, and sauna added to your overall experience, and we’re honored to be recommended for family stays. We hope to welcome you and your family back for another memorable stay in the near future. Best regards, Yunindra Hardino Residence Manager
Dear Mrs. Dian Warmest greetings from Herloom Hotel & Residence BSD. Thank you for sharing your wonderful experience with us! We are delighted to hear that you and your family enjoyed your stay in our 2-Bedroom Executive suite. It'… Show more
Reviewed: 6 April 2025 · Stayed in April 2025
Verified reviewWaiting for more than 1 hour for checkin, the breakfast food is so standard.
Dear Mr. Vincentius, Warmest greetings from Herloom Hotel & Residence BSD. Thank you for sharing your feedback with us. We truly apologize for the extended waiting time during your check-in. We understand how frustrating this can be, and we are actively reviewing our check-in process to ensure smoother and more efficient service in the future. We appreciate you bringing these matters to our attention. Please rest assured that we are committed to improving the overall guest experience, and we sincerely hope to welcome you back soon for a more enjoyable stay. Our best regards, Yunindra Hardino Residence Manager
Dear Mr. Vincentius, Warmest greetings from Herloom Hotel & Residence BSD. Thank you for sharing your feedback with us. We truly apologize for the extended waiting time during your check-in. We understand how frustrating this can be, … Show more
Reviewed: 31 March 2025 · Stayed in January 2025
Verified reviewReviewed: 14 March 2025 · Stayed in March 2025
Verified reviewReviewed: 2 March 2025 · Stayed in March 2025
Verified reviewRoom was spacious, however it needs more sunlight exposure from the window. Aircons are cool and bathroom amenities are amazing.
Dining area for breakfast was kind of small. Kitchen utensils were not the cleanest. Parking was a bit confusing as you have to park on certain floor up high eventhough most of other parking floors were empty.
Dear Mr. Vincentius, Warmest greeting from Herloom Hotel & Residence BSD Thank you for taking the time to share your valuable feedback. We’re pleased to hear that you found the room spacious, and that you enjoyed the comfort of the air conditioning and the quality of the bathroom amenities. We truly appreciate your comments regarding the breakfast dining area and the cleanliness of the kitchen utensils, please rest assured that we are actively working on enhancing these aspects to ensure a more seamless experience for our guests. Regarding the parking, we apologize for any confusion. We are in the process of implementing a new parking system, which will provide more flexibility and availability throughout all parking areas, eliminating the current restrictions. We believe this will greatly improve the guest experience in the near future. We appreciate your understanding and hope to have the opportunity to welcome you back soon, providing you with an even better stay. Our best regards, Yunindra Hardino Residence Manager
Dear Mr. Vincentius, Warmest greeting from Herloom Hotel & Residence BSD Thank you for taking the time to share your valuable feedback. We’re pleased to hear that you found the room spacious, and that you enjoyed the comfort of the air cond… Show more
Reviewed: 18 February 2025 · Stayed in February 2025
Verified reviewReviewed: 9 February 2025 · Stayed in February 2025
Verified reviewReviewed: 1 February 2025 · Stayed in January 2025
Verified reviewReviewed: 31 January 2025 · Stayed in January 2025
Verified reviewReviewed: 27 January 2025 · Stayed in January 2025
Verified reviewReviewed: 27 January 2025 · Stayed in January 2025
Verified reviewReviewed: 21 January 2025 · Stayed in January 2025
Verified reviewClean, friendly staff and great location.
There are some fine details that could be improved.
Dear Mr. Mark, Greetings from Herloom Hotel & Residence BSD. Thank you for taking the time to provide your feedback. We are genuinely sorry to hear that your recent experience with us did not meet your expectations. As we did not receive specific details regarding your concerns, we would greatly appreciate the opportunity to learn more so that we can address any issues and improve our services moving forward. Please do not hesitate to reach out to us directly at yunindra.hardino@jhlcollections.com, or let us know if there is anything further we can do to ensure your satisfaction. We value your feedback and hope to have the opportunity to welcome you back in the future. Our best regards, Yunindra Hardino Residence Manager
Dear Mr. Mark, Greetings from Herloom Hotel & Residence BSD. Thank you for taking the time to provide your feedback. We are genuinely sorry to hear that your recent experience with us did not meet your expectations. As we did not recei… Show more
Reviewed: 15 January 2025 · Stayed in January 2025
Verified reviewReviewed: 14 January 2025 · Stayed in December 2024
Verified reviewReviewed: 6 January 2025 · Stayed in January 2025
Verified reviewReviewed: 29 December 2024 · Stayed in December 2024
Verified reviewReviewed: 18 December 2024 · Stayed in November 2024
Verified reviewReviewed: 17 December 2024 · Stayed in December 2024
Verified reviewspecious space, comfy bed and pillows, great waterpressure, washer and microwave, good bfast and has many kind of variety food, very close to convenient resto n store, and many more
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Dear Mr. Francis Greetings from Herloom Hotel & Residence BSD Tangerang. Thank you so much for taking the time to leave us such a positive review We genuinely appreciate your support and hope to welcome you back for another fantastic stay soon. Thank you for your valuable feedback and look forward to welcome you back soon. Best regards, Yunindra Hardino Residence Manager
Dear Mr. Francis Greetings from Herloom Hotel & Residence BSD Tangerang. Thank you so much for taking the time to leave us such a positive review We genuinely appreciate your support and hope to welcome you back for another fantastic st… Show more
Reviewed: 17 December 2024 · Stayed in November 2024
Verified review