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  5. Reviews of Herloom Hotel & Residence BSD Tangerang

Reviews of Herloom Hotel & Residence BSD Tangerang 4 stars

Jl. Jenderal Sudirman No.1, Cihuni, Kec. Pagedangan, Kabupaten Tangerang, Banten, 15332 Tangerang, Indonesia

#5 of 80 hotels in Tangerang

Guests' Choice

Review score

Based on 180 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.2

  • Location

    8.5

  • Facilities

    8.9

  • Staff

    9.2

  • Value for money

    8.8

  • Free WiFi

    9.4

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Showing 1 – 25

  • Reviewed: 30 July 2025

    8.0
    Good choice
    • Business trip
    • Solo traveller
    • One-Bedroom Premier Queen
    • Stayed 2 nights
    • Submitted via mobile

    Stinks on the floor also the water running for shower

    Nice rooms very new

    Stayed in July 2025

  • Reviewed: 19 May 2025

    10
    Excellent place and location for family travel in big group
    • Leisure trip
    • Group
    • Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    Quite challenge to park the car at the parking space upstairs, as the ramp to go up quite narrow and stip, but it’s still Ok as long as we be extra careful and not in a hurry.

    The facility fit and comfortable for family travel in group, complete facility like an apartment, located nicely in the center of best restaurants option in Tangerang city (BSD and Gading Serpong) and close to Jakarta by highway, facility clean, modern and tidy, service and breakfast was great.

    Stayed in April 2025

  • Reviewed: 13 May 2025

    8.0
    Generally, a wonderful and comfortable stay.
    • Leisure trip
    • Couple
    • Two-Bedroom Executive
    • Stayed 5 nights

    There is this odor that is a bit dry when you enter the unit. Unpleasant smell that comes out from the trash bin in the kitchen cabinet. Availability of washing machine but no dryer.

    Good breakfast. Facilities sufficient to cover the needs for a couple of days stay.

    Stayed in May 2025

  • Reviewed: 7 April 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Executive
    • Stayed 2 nights
    • Submitted via mobile

    We are on a staycation with our family and chose the 2-Bedroom Executive. The key strengths are the fully equipped kitchen and washing machine, which make our stay more convenient. We also love the balcony view, as it allows us to enjoy fresh air in the morning. However, one downside is the limited restaurant choices in the mall when we visited. Another great feature is the entertainment options—we get access to Netflix, YouTube, and various TV channels, which we really enjoy. Overall, this hotel is highly recommended for families. It has a swimming pool for both kids and adults, and guests can also access the gym and sauna.

    Stayed in April 2025

  • Reviewed: 2 March 2025

    8.0
    Getaway staycation
    • Leisure trip
    • Couple
    • One-Bedroom Deluxe Queen
    • Stayed 1 night
    • Submitted via mobile

    Dining area for breakfast was kind of small. Kitchen utensils were not the cleanest. Parking was a bit confusing as you have to park on certain floor up high eventhough most of other parking floors were empty.

    Room was spacious, however it needs more sunlight exposure from the window. Aircons are cool and bathroom amenities are amazing.

    Stayed in March 2025

  • Reviewed: 21 January 2025

    8.0
    Would recommend
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 6 nights
    • Submitted via mobile

    There are some fine details that could be improved.

    Clean, friendly staff and great location.

    Stayed in January 2025

  • Reviewed: 17 December 2024

    10
    great stay in BSD
    • Leisure trip
    • Solo traveller
    • One-Bedroom Deluxe Queen
    • Stayed 6 nights
    • Submitted via mobile

    none

    specious space, comfy bed and pillows, great waterpressure, washer and microwave, good bfast and has many kind of variety food, very close to convenient resto n store, and many more

    Stayed in December 2024

  • Reviewed: 3 December 2024

    10
    Amazing
    • Leisure trip
    • Couple
    • One-Bedroom Deluxe Queen
    • Stayed 2 nights
    • Submitted via mobile

    The main door needs to have a lock from the inside.

    Spacious rooms and bathroom. Super clean. Fully equipped kitchen. Smart TV with YouTube.

    Stayed in November 2024

  • Reviewed: 24 November 2024

    8.0
    Nice hotel in BSD
    • Leisure trip
    • Family with young children
    • One-Bedroom Deluxe Queen
    • Stayed 1 night
    • Submitted via mobile

    The Swimming Pool

    The Location and the size of the room

    Stayed in November 2024

  • Reviewed: 18 November 2024

    9.0
    Superb with a few caveats
    • Leisure trip
    • Family with young children
    • One-Bedroom Deluxe Queen
    • Stayed 2 nights
    • Submitted via mobile

    One of the AC stopped in the middle of the night and had to restart using the remote. It happened on both nights we stayed. The bathroom was brand new but would start a musky smell if you left the exhaust fan on too long. The main door to the apartment had no internal lock. It is safer to lock from the inside and prevent toddlers from opening the main door in the middle of the night. Considering everything I would stay again when I travel with my family.

    Super clean bathrooms, well maintained, spacious apartment, modern furnishing. Friendly and helpful staff. Cool AC.

    Stayed in November 2024

  • Reviewed: 18 November 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • One-Bedroom Deluxe Queen
    • Stayed 1 night
    • Submitted via mobile

    The breakfast area is too small

    The room, , the location

    Stayed in September 2024

  • Reviewed: 5 November 2024

    10
    The facility overall was wonderful.
    • Leisure trip
    • Group
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    The dining downstairs lacked a good wine and liquor setup. The food was good though. Also the location was too far from the airport but was the only one with the 2-bedroom setup.

    The 2-bedroom location was superb, with 2 baths. The deep bathtub was great too.

    Stayed in November 2024

  • Reviewed: 3 October 2024

    10
    Amazing & cozy place. Super value for money and kudos to the service team for the welcome.
    • Leisure trip
    • Couple
    • Studio Deluxe
    • Stayed 2 nights

    None

    Very comfortable room with all amenities included. Love the bed and pillows. The service team and breakfast are fantastic. Thank you very much for your hospitality.

    Stayed in September 2024

  • Reviewed: 15 September 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • One-Bedroom Deluxe Queen
    • Stayed 3 nights

    Breakfast was sufficient -no complaints

    Stayed in August 2024

  • Reviewed: 11 September 2024

    9.0
    Luxury and pleasant stay
    • Leisure trip
    • Couple
    • One-Bedroom Deluxe Twin
    • Stayed 9 nights
    • Submitted via mobile

    The breakfast menu is quite boring especially if you stayed more than 1 week. I hope they can add more variations such as dimsum, siomay bandung, karedok, ketoprak, etc. They added chicken tika once and it tasted good. Love it. Also, As far as I can recall, they never served beef for breakfast. Maybe they can consider as well. Apart of this, I love to stay here

    This is my 3rd times being here. Always feel like coming home. Love almost everything in the apartment. The design, the staffs, the cleanliness, the facility.

    Stayed in September 2024

  • Reviewed: 11 September 2024

    9.0
    amazing
    • Leisure trip
    • Couple
    • Studio Deluxe
    • Stayed 1 night
    • Submitted via mobile

    Clean and nice

    Stayed in September 2024

  • Reviewed: 11 September 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • One-Bedroom Deluxe Twin
    • Stayed 1 night
    • Submitted via mobile

    First, there was no mention of any deposit. Now, two weeks after check-out and still the deposit is on hold, even if we just stayed one night without any issues from our side.

    The hotel is amazing, we enjoyed staying there. Room and bathroom clean and spacious.

    Stayed in August 2024

  • Reviewed: 9 September 2024

    8.0
    Helpful staffs
    • Leisure trip
    • Family with young children
    • Two-Bedroom Executive
    • Stayed 2 nights
    • Submitted via mobile

    Since I am staycation-ing with my family, we would appreciate it if there's no smell coming from the bathroom pipeline (this goes for both bathrooms) it's quite a turn off tbh, and also more stable cable network for the TV. I have to call the front desk multiple times to ask for help on the TV, the staffs is very helpful though

    Neat place

    Stayed in August 2024

  • Reviewed: 8 September 2024

    8.0
    Improve please
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    The food so suck

    The room nice but shampoo etc empty when I was came

    Stayed in July 2024

  • Reviewed: 27 August 2024

    10
    Nice
    • Leisure trip
    • Group
    • Two-Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Everything was there Perfect

    Stayed in August 2024

  • Reviewed: 15 August 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Two-Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    The toilet shower drain was blocked with hair and dirt, insufficient of hot water when we use in the bathtub, room service food was below acceptable standard(not tasty) and limited menu, there was washing machine in the room but no drying area

    The location, breakfast, friendly staff, cleanliness, safety

    Stayed in August 2024

  • Reviewed: 15 August 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    The toilet shower drain was blocked with hair and dirt, insufficient of hot water when we use in the bathtub, room service food was below acceptable standard(not tasty) and limited menu, there was washing machine in the room but no drying area

    The location, breakfast, furnishings, friendly staff, cleanliness, safety

    Stayed in August 2024

  • Reviewed: 11 August 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • One-Bedroom Deluxe Twin
    • Stayed 1 night
    • Submitted via mobile

    Staff asked for a payment before us arriving.

    All was great. Room quality was outstanding. Access was good. Check in and check out were simple.

    Stayed in August 2024

  • Reviewed: 3 August 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One-Bedroom Deluxe Twin
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Everything

    Stayed in July 2024

Showing 1 – 25

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