Reviews of HARRIS Hotel & Conventions Bundaran Satelit Surabaya 4 stars
Jalan HR. Muhammad No. 2A Surabaya, Sukomanunggal, 60189 Surabaya, Indonesia
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Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewExtremely professional, polite, friendly, and helpful staff. They always greet you with a very nice smile.
I think the swimming pool temperature should be a few degrees warmer.
Dear Mr James, Warmest greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya. On behalf of the entire team at HARRIS Hotel & Conventions Bundaran Satelit Surabaya, we want to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust your experience was nothing short of exception. We recently received your kind words and compliments, and we are truly touched by your positive feedback. It warms our hearts to know that we could contribute to making your stay memorable. We have noted your detailed feedback and your feedback is a part our motivation for our team to be always continuously improve to delivered great services to our guest. Once again, thank you for choosing HARRIS Hotel & Conventions Bundaran Satelit Surabaya. We look forward to the opportunity of welcoming you back for another exceptional stays. Sincerely yours, Amalia Nur Rizki Room Division Manager
Dear Mr James, Warmest greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya. On behalf of the entire team at HARRIS Hotel & Conventions Bundaran Satelit Surabaya, we want to express our sincere gratitude for choosing … Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewBreakFast - 4.5 Star Room - 3.75 Star Environment of Hotel - 4 Star Price - 3.8 Star Location - 3.8 Star Staff - 4.5 Star Cleanliness - 4.8 Star
- Try to make below RM200 per night - Pack food for early departure -
Dear Mr Subramaniam, Warmest greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya. Thank you for taking the time to share your detailed feedback. We are pleased to know you enjoyed our breakfast, cleanliness, and the hospitality of our staff. Your suggestions regarding early departure breakfast and room pricing have been noted and will be considered as we continuously strive to improve our guest experience. Once again, thank you for choosing HARRIS Hotel & Conventions Bundaran Satelit Surabaya. We look forward to the opportunity of welcoming you back for another exceptional stays. Sincerely yours, Amalia Nur Rizki Room Division Manager
Dear Mr Subramaniam, Warmest greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya. Thank you for taking the time to share your detailed feedback. We are pleased to know you enjoyed our breakfast, cleanliness, and the hosp… Show more
Reviewed: 16 July 2025 · Stayed in June 2025
Verified reviewI really liked the extremely polite, friendly, helpful, and professional staff. My partner and I were treated very, very well during our stay. The staff were very attentive and extremely pleasant at all times :-)
I think the temperature of the water in the swimming pool should be warmer. One very minor complaint is very rarely was a spare toilet roll left in the room after cleaning. I had to request one quite often.
Dear Mr Jim, Warmest greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya. On behalf of the entire team at HARRIS Hotel & Conventions Bundaran Satelit Surabaya, we want to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust your experience was nothing short of exception. We recently received your kind words and compliments, and we are truly touched by your positive feedback. It warms our hearts to know that we could contribute to making your stay memorable. We have noted your detailed feedback and your feedback is a part our motivation for our team to be always continuously improve to delivered great services to our guest. Once again, thank you for choosing HARRIS Hotel & Conventions Bundaran Satelit Surabaya. We look forward to the opportunity of welcoming you back for another exceptional stays. Sincerely yours, Amalia Nur Rizki Room Division Manager
Dear Mr Jim, Warmest greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya. On behalf of the entire team at HARRIS Hotel & Conventions Bundaran Satelit Surabaya, we want to express our sincere gratitude for choosing t… Show more
Reviewed: 10 July 2025 · Stayed in June 2025
Verified reviewReviewed: 20 June 2025 · Stayed in May 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewStaff, location, efficient
Dear Daniella, Warmest greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya. We are delighted to hear that our staff, location, and efficiency left a positive impression. Your satisfaction is our priority, and we truly appreciate your support. Once again, thank you for choosing HARRIS Hotel & Conventions Bundaran Satelit Surabaya. We look forward to the opportunity of welcoming you back for another exceptional stays. Sincerely yours, Amalia Nur Rizki, Room Division Manager
Dear Daniella, Warmest greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya. We are delighted to hear that our staff, location, and efficiency left a positive impression. Your satisfaction is our priority, and we truly ap… Show more
Reviewed: 1 June 2025 · Stayed in April 2025
Verified reviewReviewed: 4 May 2025 · Stayed in May 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified reviewReviewed: 18 April 2025 · Stayed in April 2025
Verified reviewLovely staff, quiet and clean. Wide breakfast spread.
The in-house massage. Expensive and could do with better skills.
Dear Audi Wong, Warmest greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya. Thank you for sharing your experience with us. We are delighted to hear you enjoyed the warm hospitality from our team, the peaceful atmosphere, and the variety in our breakfast spread. We truly appreciate your comment regarding the in-house massage. Your feedback is valuable, and we will certainly review this with our team to improve the experience. Should you choose to return to HARRIS Hotel & Conventions Bundaran Satelit Surabaya, please do not hesitate to contact us directly. We would be more than happy to take personal care of your needs and ensure a more pleasant and fulfilling experience. We look forward to welcoming you back soon. Sincerely yours, Amalia Nur Rizki, Room Division Manager
Dear Audi Wong, Warmest greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya. Thank you for sharing your experience with us. We are delighted to hear you enjoyed the warm hospitality from our team, the peaceful atmosphere… Show more
Reviewed: 24 March 2025 · Stayed in January 2025
Verified reviewReviewed: 14 February 2025 · Stayed in February 2025
Verified reviewThe room was extremely spacious and clean. The toilet and shower were in 2 different stalls which was fantastic and they were both extremely clean. They had indoor slippers for you to use and plenty of clean and fresh towels. The bed was soft and comfortable and the staff were great at looking after you.
Very minor things but no fridge to keep drinks cold and the tv wasn’t a smart tv so couldn’t use it!
Dear Sunoko, Warmest greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya, Thank you for taking the time to share your experiences. We are delighted to hear that you enjoyed our spacious and clean rooms, well-designed bathroom layout, and comfortable amenities. It is also great to know that our team took good care of you during your stay. We appreciate your feedback regarding the fridge and TV and will take it into consideration for future improvements. If the in-room cooler is not cold enough for your drinks, our team will be happy to assist by storing them in the hotel chiller. Please don’t hesitate to reach out to our staff for assistance. Once again, thank you for choosing HARRIS Hotel & Conventions Bundaran Satelit Surabaya. We look forward to the opportunity of welcoming you back for another exceptional stays. Sincerely yours, Amalia Nur Rizki, Room Division Manager
Dear Sunoko, Warmest greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya, Thank you for taking the time to share your experiences. We are delighted to hear that you enjoyed our spacious and clean rooms, well-designed ba… Show more
Reviewed: 25 January 2025 · Stayed in January 2025
Verified reviewReviewed: 25 January 2025 · Stayed in January 2025
Verified reviewReviewed: 27 November 2024 · Stayed in November 2024
Verified reviewRoom is clean and the breakfast is good
Dear David, Warmest greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya, Thank you for your feedback and we are glad that you have enjoyed with our hospitality services provided by our staff. Your feedback is essential for our ability to continue to improve our service. We have noted your detailed feedback and your feedback is a part our motivation for our team to be always continuously improve to delivered great services to our guest. Thank you very much for choosing HARRIS Hotel & Conventions Bundaran Satelit Surabaya as your staying destination in Surabaya. We look forward to welcome you back to our resort in what we hope, a not so distant future. Sincerely Yours, Agus Sutanto General Manager
Dear David, Warmest greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya, Thank you for your feedback and we are glad that you have enjoyed with our hospitality services provided by our staff. Your feedback is essential… Show more
Reviewed: 24 October 2024 · Stayed in October 2024
Verified reviewThe room is squeaky clean, bed and room temp are comfortable
The entrance, the parking lot, are confusing for first timer. Not to mention ballroom which apparently not ballroom as stated in the elevator but ballroom in the parking lot. Took me 3 times to go back and forth from fl 1-2 and than 3 (balroom) then 2 again and several phone calls with my colleagues whom pick me up. Very confusing. Wondering why if i need to go outside walking, is it possible?
Dear Narwastudita Kumastyo, Warmest greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya, On behalf of the entire team of HARRIS Hotel & Conventions Bundaran Satelit Surabaya, we want to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust your experience was nothing short of exception. We recently received your kind words and compliments. We are truly touched and noted by your positive feedback. It warms our hearts to know that we could contribute to making your stay memorable. Thank you as well for highlighting your detail concerns and please rest assured that your feedback has been take care of as a part of our development and motivation for betterment. Once again, thank you for choosing HARRIS Hotel & Conventions Bundaran Satelit Surabaya. We look forward to the opportunity of welcoming you back for another exceptional stays. Sincerely yours, Agus Sutanto General Manager
Dear Narwastudita Kumastyo, Warmest greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya, On behalf of the entire team of HARRIS Hotel & Conventions Bundaran Satelit Surabaya, we want to express our sincere gratitud… Show more
Reviewed: 25 August 2024 · Stayed in August 2024
Verified reviewEverything awesome
Nothing all good
Dear Eko, Warmest greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya, Thank you very much for your great feedback, your feedback is essential to our ability to continue to improve our service. We are pleased to hear that you enjoyed the experience at our hotel. We shared your feedback with the entire team and they were delighted to hear such great comments. Thank you for motivating our team and sharing your review. We are all looking very much forward to welcoming you back soon. Sincerely yours, Agus Sutanto General Manager
Dear Eko, Warmest greetings from HARRIS Hotel & Conventions Bundaran Satelit Surabaya, Thank you very much for your great feedback, your feedback is essential to our ability to continue to improve our service. We are pleased to hear … Show more
Reviewed: 22 June 2024 · Stayed in June 2024
Verified reviewReviewed: 17 June 2024 · Stayed in June 2024
Verified reviewLocation
Too small
Cheers Mr/Mrs Sri Thank you for sharing your review. Please accept our sincere apologies if our room size did not meet your expectations. We always strive to maintain our quality and your feedback is surely valuable for our improvement. I hope we will have the chance to welcome you back and change your impression of our hotel. With Best Regards, Yosi Riyanto Executive Assistant Manager
Cheers Mr/Mrs Sri Thank you for sharing your review. Please accept our sincere apologies if our room size did not meet your expectations. We always strive to maintain our quality and your feedback is surely valuable for our improvement. I h… Show more
Reviewed: 30 April 2024 · Stayed in February 2024
Verified reviewReviewed: 20 April 2024 · Stayed in April 2024
Verified reviewThe breakfast and restaurant are good and the location is also easy to find.
The Pool is too small
Cheers Mr/Mrs Chandra We very much appreciate your comments regarding your stay at HARRIS Bundaran Satelit. It is always a pleasure to receive your positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and products. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. With Best Regards, Yosi Riyanto Executive Assistant Manager
Cheers Mr/Mrs Chandra We very much appreciate your comments regarding your stay at HARRIS Bundaran Satelit. It is always a pleasure to receive your positive feedback. I will share your comments with our team. I am sure that this feedback wi… Show more
Reviewed: 28 March 2024 · Stayed in March 2024
Verified reviewReviewed: 8 March 2024 · Stayed in February 2024
Verified reviewReviewed: 29 February 2024 · Stayed in February 2024
Verified review