Reviews of Hotel Ciputra Cibubur managed by Swiss-Belhotel International 4 stars
Jl Alternative Cibubur – Cileungsi KM 4, 17435 Cibubur, Indonesia
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Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewFor a hotel located on the outskirts, it was okay. It was also located within a mall so it’s real convenient.
The towels smelled musty, as if they hadn’t been properly dried before use.
Dear Mrs. Miinyi, Thank you for taking the time to share your feedback. We’re glad to hear that you found our location convenient, especially with the access to the mall nearby. We’re sorry to learn that the condition of the towels did not meet your expectations. Cleanliness and comfort are top priorities for us, and we will be reviewing this with our housekeeping team to ensure all linens are properly dried and stored going forward. We appreciate your comments as they help us improve, and we hope to have the opportunity to welcome you back for a better stay in the future. Best regards, Elvriani Girsang General Manager
Dear Mrs. Miinyi, Thank you for taking the time to share your feedback. We’re glad to hear that you found our location convenient, especially with the access to the mall nearby. We’re sorry to learn that the condition of the towels did not… Show more
Reviewed: 22 July 2025 · Stayed in May 2025
Verified reviewNone
Old and wore off. pillow was mouldy (complained to receptionist and they changed it the day after however no compensation was offered. this is a health hazard!), towels were wore off and lose threads (complained to receptionist but apparently they don’t have any proper towels).
Dear Mr. Stevanus, Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and sincerely apologize for the inconvenience and discomfort you encountered during your stay. We take cleanliness and guest comfort very seriously, and it’s concerning to learn that your pillow and towels did not meet our usual standards. We appreciate you bringing these issues to our attention while you were with us, and we're glad our team was able to respond by replacing the pillow promptly. Please be assured that we are reviewing our quality control processes and linen stock to ensure such issues do not arise again. Guest health and satisfaction are our top priorities, and your feedback helps us improve. We hope to welcome you again soon to provide you with a better experience. Best regards, Elvriani Girsang General Manager
Dear Mr. Stevanus, Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and sincerely apologize for the inconvenience and discomfort you encountered during your stay. We take cleanliness … Show more
Reviewed: 19 July 2025 · Stayed in June 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewI’m extremely disappointed with the lack of professionalism shown by the front office staff at Hotel Ciputra Cibubur during my recent stay. I entrusted the reception with a very valuable personal item, expecting standard security procedures to be followed. Unfortunately, not only was the item wrongfully handed over to another guest, but the staff failed to verify the recipient’s name and room number before doing so. This is a serious breach of trust and reflects a critical gap in the hotel’s basic operational protocol. In any hotel—especially one of this standard—guests should feel confident that their belongings are handled with care and according to proper identification checks. What happened is not a minor oversight, but a fatal error that could have resulted in permanent loss. I hope Hotel Ciputra Cibubur takes immediate steps to retrain staff on verification procedures and implement stricter front desk controls to prevent such incidents from happening again.
Dear Mrs. Lulu Kania, First and foremost, please accept our sincerest apologies for the distress caused during your recent stay with us. We are truly sorry for the serious mishandling of your person. Please rest assured that we are treating this matter with the utmost seriousness. An internal investigation has been conducted, and we are already in the process of retraining our front office team on proper security and guest verification protocols. We deeply regret that your experience with us was overshadowed by this incident. Our goal is to provide a safe and respectful environment for all our guests, and your feedback highlights an area that requires immediate improvement. We look forward to welcoming you back to cure your disappointment. Thank you for bringing this to our attention, and once again, we offer our heartfelt apologies. Best regards Elvriani Girsang General Manager
Dear Mrs. Lulu Kania, First and foremost, please accept our sincerest apologies for the distress caused during your recent stay with us. We are truly sorry for the serious mishandling of your person. Please rest assured that we are treatin… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewGreat location, friendly staff who spoke English which was helpful for me. Good toons and facilities.
The breakfast on each of Monday and Tuesday morning around 7.30am was odd. Most of the hot food trays were empty and stayed that way until after we left. And each morning the coffee machine ran out of milk while we were using it; perhaps the staff could routinely check the levels every 15 minutes or so. Otherwise, we had a great stay, my fifth time at the hotel.
Dear Mr. Thiele, Thank you so much for taking the time to leave us a review. We're thrilled to hear you enjoyed our location, friendly team, and the facilities we offer. It's always wonderful to welcome back returning guests like yourself five visits is truly appreciated! We're apologize to hear about your experience with breakfast on Monday and Tuesday. Regular checks will be reinforced with our team so guests have a more consistent experience. Thank you again for your feedback and for your continued loyalty. We look forward to welcoming you back for near future! Best regards, Elvriani Girsang General Manager
Dear Mr. Thiele, Thank you so much for taking the time to leave us a review. We're thrilled to hear you enjoyed our location, friendly team, and the facilities we offer. It's always wonderful to welcome back returning guests like yo… Show more
Reviewed: 1 July 2025 · Stayed in April 2025
Verified reviewReviewed: 21 June 2025 · Stayed in May 2025
Verified reviewReviewed: 20 June 2025 · Stayed in June 2025
Verified reviewlocation and convenient to the mall below
cleanliness, small flying insects were flying in the room from the toilet draining outlets, carpet flooring was not clean - rubbish on the floor was still there after days.
Dear Mr. CT, Thank you for taking the time to share your feedback regarding your recent stay at Hotel Ciputra Cibubur. We are pleased to know that you found our location convenient and appreciated the easy access to the mall. However, we sincerely apologize for the inconvenience caused by the cleanliness issues you encountered, particularly with the room condition and the presence of flying insects. This is certainly not in line with the high standards we strive to maintain. Please rest assured that your comments have been shared with our housekeeping and maintenance teams for immediate review and corrective action. Your feedback is invaluable in helping us improve our services and facilities. We truly hope to have the opportunity to welcome you back and provide a much better experience in the future. Best Regards, Elvriani Girsang General Manager
Dear Mr. CT, Thank you for taking the time to share your feedback regarding your recent stay at Hotel Ciputra Cibubur. We are pleased to know that you found our location convenient and appreciated the easy access to the mall. However, we … Show more
Reviewed: 11 June 2025 · Stayed in June 2025
Verified reviewGood location because it is next to the mall
Dear Mr.Rakpoom, Thank you for your feedback! We are glad to hear you enjoyed our convenient location next to the mall. We hope it made your stay more enjoyable and look forward to welcoming you again soon! Best Regards, Elvriani Girsang General Manager
Dear Mr.Rakpoom, Thank you for your feedback! We are glad to hear you enjoyed our convenient location next to the mall. We hope it made your stay more enjoyable and look forward to welcoming you again soon! Best Regards, Elvriani Girsang … Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewI arrived to the hotel at 18:00 PM but my room was not ready. They told me to wait for 10 to 15 minutes because there were late check out and need to clean the room. Ok, it can be at any time but they have to compensate because I paid for 22 hours, they gave me the room for 16 hours only. They did not want to balance it or gave me any upgrade. I informed them to put this comment in everywhere to peoples knows who will visit this hotel but the result did not changed.
Dear Mr. Feridun Fikri Bayar, Thank you for choosing Hotel Ciputra Cibubur. First of all we deeply apologize for your bad experience during your stay at Hotel Ciputra Cibubur. Regarding late in receiving you key card. Dear Mr. Feridun Fikri Bayar, this experience is important to our hotel to improve the service better. We hope, we will welcoming you back in the near future to recover your bad experience. Best Regards, Elvriani Girsang General manager
Dear Mr. Feridun Fikri Bayar, Thank you for choosing Hotel Ciputra Cibubur. First of all we deeply apologize for your bad experience during your stay at Hotel Ciputra Cibubur. Regarding late in receiving you key card. Dear Mr. Feridun F… Show more
Reviewed: 14 May 2025 · Stayed in May 2025
Verified reviewReviewed: 11 May 2025 · Stayed in March 2025
Verified reviewReviewed: 30 April 2025 · Stayed in April 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewReviewed: 26 April 2025 · Stayed in April 2025
Verified reviewNone
Ac broken They said will fix, but never on
Dear Mr. Prajaya, Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you experienced during your stay at Hotel Ciputra Cibubur. We are truly sorry that the air conditioning issue was not resolved as promised. This is certainly not the standard of service we aim to provide, and we will immediately address this matter with our maintenance team to ensure it doesn’t happen again. We hope you will consider giving us another chance in the future to offer you a more comfortable and enjoyable stay. Best Regards, Elvriani Girsang General Manager
Dear Mr. Prajaya, Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you experienced during your stay at Hotel Ciputra Cibubur. We are truly sorry that the air conditioning issue was not resolved as prom… Show more
Reviewed: 26 April 2025 · Stayed in April 2025
Verified reviewNone
Room smell cigarette, noise from the flyover
Dear Mr. Prajaya, Thank you for your feedback and for choosing to stay at Hotel Ciputra Cibubur. We apologize for the issues you encountered during your stay, including the cigarette smell in your room and the noise from the flyover. Your comfort is important to us, and we will address these concerns with our team to ensure a more pleasant experience for our future guests. We appreciate your understanding and hope to have the opportunity to welcome you again, providing a better stay. Best Regards, Elvriani Girsang General Manager
Dear Mr. Prajaya, Thank you for your feedback and for choosing to stay at Hotel Ciputra Cibubur. We apologize for the issues you encountered during your stay, including the cigarette smell in your room and the noise from the flyover. Your … Show more
Reviewed: 8 March 2025 · Stayed in March 2025
Verified reviewReviewed: 29 January 2025 · Stayed in December 2024
Verified reviewReviewed: 27 January 2025 · Stayed in January 2025
Verified reviewReviewed: 16 November 2024 · Stayed in November 2024
Verified reviewReviewed: 8 November 2024 · Stayed in November 2024
Verified reviewReviewed: 23 October 2024 · Stayed in October 2024
Verified reviewReviewed: 7 September 2024 · Stayed in September 2024
Verified reviewConnected to a mall, so lots of food options. Breakfast is also pretty good
Right next to a large flyover highway, so if you have a room facing there, the noise is constant
Dear Mr/Mrs Aufar Thank you for your feedback! We’re glad you enjoyed the variety of food options and the breakfast during your stay. We apologize for any inconvenience caused by the noise from the nearby highway. We appreciate you bringing this to our attention and will consider ways to improve the sound insulation in those rooms. If you plan to stay with us again, please let us know, and we’d be happy to assist you. We are waiting to welcoming you back in near future! Best Regards, Elvriani Girsang General Manager
Dear Mr/Mrs Aufar Thank you for your feedback! We’re glad you enjoyed the variety of food options and the breakfast during your stay. We apologize for any inconvenience caused by the noise from the nearby highway. We appreciate you br… Show more