None

Enjoyed the stay! Loved the hospitality and warmth from the staff from the moment we entered. Room was clean, spacious and comfortable. Breakfast was excellent, even had an option to serve it in the room at a specific timing. Highly recommend!

Stayed in August 2025

Nothing. Zilch. Had an amazing stay!

This was one of my best stays throughout my entire trip! The team were amazing throughout. Super helpful, very kind and had some great referrals as I was not well during my team. The room was gorgeous and had the cutest little additions. From fresh fruit every day, homemade cookies and the best slippers. I really felt super special. The room was also gorgeous, really spacious and an amazing bed. The room has an outdoor patio and the bathroom is the star of the show. Outdoor bathtub and shower was amazing! Got to take a selfie with the amazing team.

Stayed in August 2025

Everything about the stay was perfect

Stayed in August 2025

The only downside is the area, not the hotel. Mataram is a lively city with many local marts and food options. I just found it to be a bit far away from each good beach option. You have to rent a motorbike or you'll pay a big sum of money in transportation and this affected my budget. The staff tried to help me rent one, but unfortunately, nothing was available for days since it was a peak season. It took around 40 mins by car/motorbike to go to Senggigi area, around an hour to go to Bangsal harbor and 1.5 hours to get to Kuta.

Overall, it is a great place and service with attention to all minor details. The staff, every one of them, is some of the friendliest and most supportive hotel staff I dealt with. They are all nice and professional and try to support in every way. Special thanks to Mai and Jessy for their great leadership, attentivness and support. I didn't book breakfast, but ordered some dinner and appetizer options. The taste and presentation were on point. They also offered numerous complimentary snacks and drinks which was a lovely gesture. On my birthday, they surprised me with a beautiful cake and a message :) and many of them wished me a happy birthday. That was truly nice of them. The rooms are modern, spacious and clean with great design for comfort. I definitely loved my stay there and would be back if I'm in Lombok again.

Stayed in August 2025

Such a beautiful villa, the staff were exceptional and they pay some much attention to the details. I would 100% come back here and recommend to others. You’re given free health juices and cookies in your room as well which was such a lovely touch!

Stayed in August 2025

The level of service was incredible. The team thought of absolutely everything to make you feel right at home. The junior suite is beautifully done and very spacious. I would never stay anywhere else in Mataram!

Stayed in August 2025

Club suite. Clean Rooms. Super friendly staff. Little snacks and drinks in room price. Great bed and pillows. Nice toilet/shower open to outside.

Stayed in August 2025

Comfortable rooms with so much attention for detail! A cookie jar, some fruit, juice in the fridge.. The staff is super friendly and the restaurant serves great food. Not my first stay here and definitely not the last.

Stayed in August 2025

Very cool vibe. Manicured and a bit modern, but very thoughtful details.

Stayed in July 2025

Well kept property.

Stayed in June 2025

Excellent, warm and personal hospitality. Great food by an inventive chef who cares about quality ingredients, with modern twists on your favourite classics. Try the Jamu. The people here help make your stay in Lombok unique and special.

Stayed in May 2025

Every aspect has been carefully thought through, the food was amazing, the rooms were well-equipped and comfortable and the environment was really beautiful. The staff were exceptional, and provided freshly squeezed juices and hand-made biscuits and snacks everyday. I highly recommend Ayom Suites. I loved the outdoor spaces and the pool. We ate in the restaurant and the food was delicious. You can hear the call to prayer from the local mosques but this added to the atmosphere of Mataram.

Stayed in May 2025

N.A.

This is the second time that I stayed at Ayom Suite and it was as good as the first time. The stay was comfortable and the staff were so attentive and friendly during our stay. They took a casual remark by my mom that it was hot in the restaurant and they moved the tables and chairs to set up space for us to dine in an aircon room. I have never seen customer service as good as the one they have shown from other accommodations that I stayed during my trip. They also provided complimentary drinks and biscuits during the stay and gave new biscuits everyday which goes well with the tea and the brownie bits were so addictive and yummy. I brought a bike and during the night when it rained they helped to keep my helmet aside as well which was really nice. The pool water was also warm at night which was great for a swim. Location is fantastic as the place is in the city centre and just 10 minutes away from Lombok Epicentrum Mall and there are many dining places around. Would recommend this place to anyone visiting Mataram as the experience was 10/10.

Stayed in April 2025

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Everything was amazing, I got a welcome snack and drink, the manager came and gave me a hand as a hello. It was rly respectful. They clean the room 2 x a day and spray every evening with sone spray for the mosquito ( the spray smelled good). In the evening they prepare a night snack and bring every morning fresh juices, it was rly nice !

Stayed in May 2025

It was a pleasant stay. The room was spacious and clean. Staff were friendly. Breakfast was good

Stayed in April 2025

5/5. Nice rooms and pool. Friendly staff.

Stayed in February 2025

Everything was excellent.

I stayed at the Ayom Suite as I had a relative who was a patient in a local hospital. I did not know anyone in Lombok. The staff went out of their way to support me during my stay with them. They arranged transport to the hospital and provided snacks and drinks on my return. I can't thank them enough for making me feel less stressed and safe during my stay.

Stayed in February 2025

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Stuff was amazing and so friendly. In the room waiting me fresh juice and oranges . Breakfast was so good . I liked the room and especially bathroom what was little bit outside and under the palm tree:)

Stayed in February 2025

The suite and the pool area are beautiful. Everything was clean. The staff was wonderful! Everyday new smoothies in the fridge and cookies for tea and coffee. Also a freshly provided salty and sweet snack in the afternoon! The Restaurant is great! We extended our stay from one night to four. We can highly recommend the Ayom Suite Hotel!

Stayed in January 2025

We had a lovely stay at Ayom Suite. The room and facilities were great and the staff were very helpful.

Stayed in November 2024

Super friendly staff, I felled really welcome there.

Stayed in November 2024

N/A

Everything was fantastic!!

Stayed in September 2024

Nothing

Very nice staff, very helpful. Room was clean and nice. Thank you for fresh fruit juice daily refill. Perfect getaway.

Stayed in August 2024

Sometimes the service took a little while, yet this is very typical in Indonesia. It was a good perspective for us Westerns that not everything must be done fast and effectively.

Absolutely the best hotel experience for a while! They do their absolute best to make your stay 10/10. Food is great and they can cook/prepare food outside of the menu. The selection for the breakfast was great, both western and local options. They prepare fresh juice and snacks you in every day which was nice. The room was big and spottles. Loved the half outdoor bathroom experience. The bed was big and comfy, so were the pillows. The location was great as there is a huge mall nearby. We rent a scooter for 3 days and visited different places, for example Senggigi. The location was also great for a day trip to Gili Islands.

Stayed in August 2024