Reviews of Butik Apartments, by BQA
1011 Budapest, 12 Fő utca, Hungary
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 29 August 2025 · Stayed in July 2025
Verified reviewLocation was amazing and we had this nice view from our window
The codes for the doors were not sent to us and we had to message property to get access to the door to be able to check in.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewOnly location
We ordered cot for baby which we never got, room was dirty with hair on bed sheets and dead insects near window and hand towel was dirty as well contacted customer service saying I was disappointed with state of room and that my baby has no cot nothing happened and they said management is going to contact me which never happened... Wouldn't recommend staying there to anyone
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewGreat location, clean and compact, funky decor, easy access with great entry instructions, would of loved to stay longer.
Lack of parking options. Phishing scam targeting Booking.com, The property & The Guest and Booking.com customer service unable to be contacted to assist
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewThe location was great. View from the room was very pleasant. It's in an old building with character. Ease of access when getting into the building. Daily room service. Bed turndown. Overall room was a good size.
Smell from toilet or shower. Air conditioning didn't work for a day. But did get fixed. Tv channels worked randomly. Had about 4 or 5 consistently the rest were temperamental. Bed quilt was too small for the cover. Pillows were massive but mattress was comfortable. 2 key cards would have been nice.
Thank you for taking the time to leave such thoughtful feedback. We're glad to hear you enjoyed the central location, the pleasant view, and the charm of the building. It's also great to know that the daily room service and ease of access added to your overall experience — and that you found the mattress comfortable! We do appreciate you pointing out the areas where we fell short. We’re sorry about the temporary issue with the air conditioning, the inconsistent TV channels, and the odor you noticed — we’ll have our maintenance and housekeeping teams look into these right away. Your feedback about the quilt size, pillows, and the suggestion for an additional key card is also noted and will be taken into consideration as we continue to improve the guest experience. Thank you again for your helpful review. We hope to have the opportunity to welcome you back for an even more comfortable stay in the future.
Thank you for taking the time to leave such thoughtful feedback. We're glad to hear you enjoyed the central location, the pleasant view, and the charm of the building. It's also great to know that the daily room service and ease of … Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewNothing literally.
Overall, a disappointing stay. The room had a persistent moldy smell from the moment we arrived. It clearly hadn’t been cleaned properly — hairs on the bed, yellow stains on the mattress, and dust on nearly every surface like it hadn’t been touched in ages. The bathroom was no better, with visible stains in the shower and sink. Worse, the indoor AC unit — installed right above the room door — was constantly dripping water. So much so that you’d catch at least one drop trying to walk in or out. The carpet underneath was soaked (see picture), and honestly, an indoor unit shouldn’t be leaking like that in the first place. We also paid extra for a “city view,” which turned out to be mostly the roof of the neighboring building. The window wasn’t even really accessible unless you squeezed into the corner between the bed and the nightstand. Room service was nonexistent. We hung the sign before 10am (around 9:30), but no one ever came — not even to make the bed. Speaking of the bed, the sheet didn’t fit the mattress and slipped off constantly with any movement. To conclude we were happy to leave as early as possible after the two booked nights.
Thank you for taking the time to share your experience in such detail. We’re truly sorry to hear that your stay was so disappointing and fell far short of expectations — and of the standards we aim to uphold. The issues you described, including the persistent moldy smell, unclean bedding, dust, and the condition of the bathroom, are simply unacceptable. Additionally, the leaking air conditioning unit, soaked carpet, and lack of proper room servicing are major concerns that we take very seriously. We fully understand how uncomfortable and frustrating this must have been. We also regret the city view did not meet your expectations, and that the setup of the room made the window nearly inaccessible. That, combined with a poorly fitting bedsheet and lack of response to your room service request, clearly impacted the quality of your stay. Please accept our sincerest apologies for the inconvenience and discomfort you experienced. Your feedback has been shared directly with our housekeeping, maintenance, and front office teams for immediate review and corrective action. If you’re open to discussing this further, we’d appreciate the opportunity to speak with you directly and offer a resolution. You can contact us at [your contact info]. Thank you again for your feedback — while difficult to hear, it’s essential to helping us improve.
Thank you for taking the time to share your experience in such detail. We’re truly sorry to hear that your stay was so disappointing and fell far short of expectations — and of the standards we aim to uphold. The issues you described, incl… Show more
Reviewed: 2 August 2025 · Stayed in June 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewWonderful location, just off the Danube and near Buda Castle, and great value for money. When I arrived, the room had not been cleaned since the departure of the last guest, but the service was excellent: the hotel staff were super responsive, agreeing to have it cleaned the next morning. They did their best to ensure I enjoyed my stay and were very friendly. I would certainly stay here again!
Thank you for your kind and thoughtful review! We're so glad you enjoyed the location near the Danube and Buda Castle, and found your stay to be a great value. We sincerely apologize for the oversight with the room not being cleaned before your arrival, but we’re happy to hear that our team was responsive and worked quickly to make things right. Your understanding means a lot, and we're especially pleased to know that our staff helped make your stay enjoyable. We’d be delighted to welcome you back anytime!
Thank you for your kind and thoughtful review! We're so glad you enjoyed the location near the Danube and Buda Castle, and found your stay to be a great value. We sincerely apologize for the oversight with the room not being cleaned be… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewGreat location, clean apartment, found whatever we need for couple of days stay.
N/A
Thank you for your lovely review! We're happy to hear you enjoyed the great location and found the apartment clean and well-equipped for your stay. We hope to host you again on your next visit!
Reviewed: 15 July 2025 · Stayed in May 2025
Verified reviewDeception
All
I’m very sorry to hear that your experience was disappointing. I would truly appreciate it if you could share more details about what went wrong so we can better understand and work to improve. Your feedback is important to us, and we’d like the opportunity to make things right if possible.
I’m very sorry to hear that your experience was disappointing. I would truly appreciate it if you could share more details about what went wrong so we can better understand and work to improve. Your feedback is important to us, and we’d li… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewClose o the main attractions
Smely toilet,no chair in the room,no place to hang things,not enough hangers, no trash basket,louid fridge
Thank you for your feedback. We're glad to hear you appreciated the apartment’s proximity to the main attractions. We sincerely apologize for the inconveniences you experienced, particularly the unpleasant smell in the bathroom, the lack of basic amenities like a chair, hangers, trash bin, and the noise from the fridge. Your comments are very helpful, and we will be reviewing these issues with our team to make the necessary improvements. We appreciate you bringing this to our attention and hope to have the opportunity to offer you a much more comfortable stay in the future.
Thank you for your feedback. We're glad to hear you appreciated the apartment’s proximity to the main attractions. We sincerely apologize for the inconveniences you experienced, particularly the unpleasant smell in the bathroom, the la… Show more
Reviewed: 12 July 2025 · Stayed in June 2025
Verified reviewExcellent room in the Buda side of Budapest, very close to Buda Castle. Easy access to public transport. Nice shower, air conditioning available, comfy bed. Quiet room also. The communication via WhatsApp was excellent, the staff was very kind, they called me a few days before my stay to check if everything was alright and even booked the taxi for me from the airport.
Thank you so much for your kind words! We're thrilled to hear you enjoyed your stay on the Buda side and appreciated the quiet room, comfy bed, and convenient location near Buda Castle and public transport. It's especially wonderful to know that our team’s communication and support helped make your visit smooth and enjoyable. We always aim to go the extra mile, so it’s great to hear that the pre-arrival call and taxi booking were helpful! We’d love to welcome you back anytime you're in Budapest.
Thank you so much for your kind words! We're thrilled to hear you enjoyed your stay on the Buda side and appreciated the quiet room, comfy bed, and convenient location near Buda Castle and public transport. It's especially wonderfu… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewIt's really close to the center and can checkin earlier, so only need to get the keypad.
It smelled like rotten meat there. The AC or the open window didn't help at all for it. It was smelly whole stay there. Seems like it's mold, because there was some in bathroom. Sheets were too small for the bed. Cleaning included,,none came to clean while we stayed there.
Thank you for taking the time to share your feedback. While we’re glad you appreciated the central location and the ease of early check-in, we’re truly sorry to hear about the issues that affected your stay. The unpleasant smell and signs of mold are absolutely not acceptable, and we sincerely apologize for the discomfort this caused. We’re also sorry the sheets didn’t fit properly and that our cleaning service didn’t meet expectations during your stay. These concerns are being taken seriously, and we’ll be addressing them immediately with our housekeeping and maintenance teams. Your feedback helps us improve, and we truly appreciate you bringing these matters to our attention. We hope you might consider giving us another chance in the future to provide a much better experience.
Thank you for taking the time to share your feedback. While we’re glad you appreciated the central location and the ease of early check-in, we’re truly sorry to hear about the issues that affected your stay. The unpleasant smell and signs … Show more
Reviewed: 9 July 2025 · Stayed in June 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewFantastic location. Right between two castles and the parliament. You have everything in walking distance that you can have a good rest between two stops. Apartment was in good condition, supplying everything you need during the trip.
things to be noted: there is an elevator, but you still need to carry your luggage on your own for the first and the last floor; the lock on the gateway is not functioning well sometimes. If you found you cannot press it, use WhatsApp to connect with the staff immediately
Thank you so much for your kind and thoughtful review! We're delighted to hear that you enjoyed the fantastic location and that the apartment met your needs during your stay in Budapest. It really is a great spot for exploring the city on foot, and we're glad you found it convenient and comfortable. We also appreciate you pointing out the details about the elevator and the gateway lock — your notes are very helpful for us and for future guests as well. We’ll look into the lock issue to ensure it works more smoothly going forward. Thank you again for staying with us, and we’d love to welcome you back anytime!
Thank you so much for your kind and thoughtful review! We're delighted to hear that you enjoyed the fantastic location and that the apartment met your needs during your stay in Budapest. It really is a great spot for exploring the city … Show more
Reviewed: 3 July 2025 · Stayed in July 2025
Verified reviewThe location is perfect, and the city view is beautiful. The staff were very helpful and quick to respond to messages
Could use a few more amenities, for example water glasses, a garbage can in the bedroom and bedside table(s)
Thank you so much for your kind words! We're thrilled to hear you enjoyed the location, the beautiful city view, and that our staff were helpful and responsive. We also appreciate your thoughtful suggestions regarding additional amenities—your feedback is invaluable, and we’ll certainly look into adding water glasses, a bedroom garbage can, and bedside tables to improve our guests’ comfort. We hope to welcome you back soon!
Thank you so much for your kind words! We're thrilled to hear you enjoyed the location, the beautiful city view, and that our staff were helpful and responsive. We also appreciate your thoughtful suggestions regarding additional ameniti… Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewThe apartment was excellent and had a great vibe. It's close to manor attractions and within a 30 minutes walk of others.
Thank you very much for your kind words! We’re delighted to hear that you enjoyed the apartment’s vibe and convenient location. It’s wonderful to know you found it easy to explore the nearby attractions. We hope to welcome you back soon for another great stay!
Thank you very much for your kind words! We’re delighted to hear that you enjoyed the apartment’s vibe and convenient location. It’s wonderful to know you found it easy to explore the nearby attractions. We hope to welcome you back soon fo… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewThe apartment is located near the centre, making it very comfortable to go to the entertainment. It is located in a private house. The room is not big, but there is a toilet, a shower, and a small refrigerator. There is no noise. It is self-service as no staff inside the apartments. There is a shop about 400 m from the apartment to the left side. The owner provides wth tea, coffee. The communication is well organised, but you can have WhatsApp.
Everything was fine.
Thank you for your kind and detailed review! We're glad you enjoyed the convenient location, peaceful atmosphere, and the amenities provided in the apartment. It's great to hear that the self-service check-in worked well for you and that communication was smooth. We’re happy everything met your expectations and would love to welcome you back anytime you're in the area again!
Thank you for your kind and detailed review! We're glad you enjoyed the convenient location, peaceful atmosphere, and the amenities provided in the apartment. It's great to hear that the self-service check-in worked well for you and… Show more
Reviewed: 17 June 2025 · Stayed in June 2025
Verified review