Hodnocení – Alice Hotel 4 hvězdiček

Dear Tomas! Thank you for taking the time to share your opinion. We are pleased to hear that you found the location of our hotel suitable, however we are sorry to read that you had a negative experience with the breakfast.Feedback from our guests is extremely important to us, but we can only learn and improve from it if it contains specific, meaningful comments. A general statement such as "poor" breakfast does not provide us with useful information, as it is not clear what exactly was considered objectionable: the quality of the food, the choice, the presentation or something else. It also raises the question of whether your dissatisfaction is really due to the quality of the breakfast or whether other factors may be at play in your observations. We hope that there is no connection between the free birthday gift and the unanswered message you sent on this matter, because if there were, it would call into question the credibility and objectivity of your opinion. Our aim is for our guests to provide detailed feedback based on real experiences, which helps us to improve our services. However, emotionally motivated, generalised criticisms do not help this process, they are merely an expression of individual dissatisfaction. If you are genuinely interested in contributing to the development of our hotel through your feedback, please let us know your specific comments about the breakfast. This will give us the opportunity to investigate the matter and, if necessary, make changes to our services. We remain committed to the satisfaction of our guests and hope that you will leave with a more positive experience in the future. Best regards, Mr. István Kiss Operations Manager

Dear Tomas! Thank you for taking the time to share your opinion. We are pleased to hear that you found the location of our hotel suitable, however we are sorry to read that you had a negative experience with the breakfast.Feedback from our… Zobrazit více