Nothing.

We were impressed by the variety of the breakfast, we loved the harbour view with lots of working cargos, and we loved the view from the pool!

Stayed in August 2025

We had a free room upgrade (to a room with awesome view). Check in/out was very fast with staffs always available to guide us around. Service was exceptional. Love that we have 24/7 room service and gym. Location is super convenient, with a mall right next to the hotel, connected. Walking distance to Kowloon and Austin MTR.

Stayed in August 2025

Excellent

Stayed in July 2025

Crowded lobby and restaurants

Convenience

Stayed in July 2025

Too crowded at the lobby and Breakfast restaurant

Convenience

Stayed in August 2025

A would like a bit more light in the room

Staff and room were great

Stayed in July 2025

Nothing -- everything was perfect!

(1) Excellent location for these reasons : (i) Direct link to the airport via the Airport Express (W is located at Kowloon Station and once at this station, exit is connected to the hotel); (ii) connected to the Bullet Trains to China via the mall; (iii) easy access to Tsim Sha Tsui (walking distance and also, for those who can't walk much, you can easily reach TST or the Star Ferry via Austin MTR station); (iv) that W Hotel is located within a mall which has restaurants, food outlets and a supermarket - super convenient!! (2) Wonderful experience right from the start where I was warmly greeted at each stage from the main entrance to the Check-in team. Special mention goes to the wonder staff named "Best" who is from Thailand. He took time to ensure I was check-in smoothly and personally showed me to the room. This means a lot to a guest and I did not feel like part of factory assembly team where at each stage, I was served or attended to by many different staff.

Stayed in July 2025

Nothing

Fantastic location

Stayed in June 2025

There was a fault with the shower and the shower head was completely missing. The cleaning staff had done nothing about it and put us in the room. And 1 of our two rooms was unavailable until after 5pm. We raised our concern the desk manager was very apologetic and moved us to a higher level suite. We were very grateful that the staff addressed the issue for us as soon as they could. But to be a proper 5 star hotel, they need to have been reviewing of their rooms to ensure they don't give guests rooms with such problems. We were later told that our second room had unacceptable carpet stains from the last guests and that was why we could not get access until the carpet cleaners had been in and fixed it.

Stayed in June 2025

Everything it was the best hotel in Hong-Kong the staff the room the view the pool

Stayed in May 2025

Beautiful facilities, friendly staff and a delicious afternoon tea set!

Stayed in April 2025

The staffs are very nice and professional and they helped me with my trip to mainland China. One of their staffs are very friendly to bring me to the west Kowloon railway station.

Stayed in May 2025

Close to airport and mass transit . Staff was gracious and helpful. Fabulous hotel and great breakfasts

Stayed in May 2025

Nothing i didn't like

Great Hotel and location

Stayed in May 2025

Location, connected to train station

Stayed in April 2025

room price

room size and facilities in the room is always wonderrrfull

Stayed in March 2025

more Djsclive music and some clubbing at woobar when musicasia entertainment was holding events it was the best time,,,,,,, dragonairline.com

everything

Stayed in April 2025

The staffs were friendly and first impression upon arrival made me fall in love with the hotel.

Stayed in March 2025

One of the beds frame and the carpet had a spot of fluids. I think it was vomit from a previous guest. Shouldn’t happen

Excellent location, new amenities, conveniently located right over the AirPort Express train

Stayed in March 2025

The very small gym can get busy quickly.

Very helpful and polite staff. Even if the harbour view is only partial, it's worth the upgrade.

Stayed in March 2025

If I had to mention one area for improvement, it would be that some facilities feel a little dated. However, everything is well-maintained and spotless, so this is more of an observation than a drawback.

I have stayed at W hotel HK multiple times, and the hospitality is always outstanding. The staff are incredibly friendly, attentive, and go above and beyond to make each stay special. From check-in to check-out, they ensure a seamless and welcoming experience. Their genuine care and professionalism truly set this hotel apart. The rooms are spacious, clean, and comfortable, offering a luxurious experience with breathtaking views. The amenities, including the in-room features and overall ambiance, contribute to a relaxing and enjoyable stay.

Stayed in March 2025

Nil

Venue and staff amazing

Stayed in March 2025

Beautiful hotel and friendly staff

Stayed in March 2025

The location was exceptional being connected to the Elements Mall and being a walking distance from the train stations

Stayed in March 2025