Reviews of W Hong Kong 5 stars

We were impressed by the variety of the breakfast, we loved the harbour view with lots of working cargos, and we loved the view from the pool!

Nothing.

superb room size and ocean view

breakfast queue

We had a free room upgrade (to a room with awesome view). Check in/out was very fast with staffs always available to guide us around. Service was exceptional. Love that we have 24/7 room service and gym. Location is super convenient, with a mall right next to the hotel, connected. Walking distance to Kowloon and Austin MTR.

There is a pool on the rooftop.

All the facilities look tired and in need of repair. The spa area was grimey and not especially well equipped. The hotel is located in the middle of a big plaza, which takes about half an hour walk to escape from.

Excellent

Convenience

Crowded lobby and restaurants

Convenience

Too crowded at the lobby and Breakfast restaurant

Staff and room were great

A would like a bit more light in the room

(1) Excellent location for these reasons : (i) Direct link to the airport via the Airport Express (W is located at Kowloon Station and once at this station, exit is connected to the hotel); (ii) connected to the Bullet Trains to China via the mall; (iii) easy access to Tsim Sha Tsui (walking distance and also, for those who can't walk much, you can easily reach TST or the Star Ferry via Austin MTR station); (iv) that W Hotel is located within a mall which has restaurants, food outlets and a supermarket - super convenient!! (2) Wonderful experience right from the start where I was warmly greeted at each stage from the main entrance to the Check-in team. Special mention goes to the wonder staff named "Best" who is from Thailand. He took time to ensure I was check-in smoothly and personally showed me to the room. This means a lot to a guest and I did not feel like part of factory assembly team where at each stage, I was served or attended to by many different staff.

Nothing -- everything was perfect!

Fantastic location

Nothing

There was a fault with the shower and the shower head was completely missing. The cleaning staff had done nothing about it and put us in the room. And 1 of our two rooms was unavailable until after 5pm. We raised our concern the desk manager was very apologetic and moved us to a higher level suite. We were very grateful that the staff addressed the issue for us as soon as they could. But to be a proper 5 star hotel, they need to have been reviewing of their rooms to ensure they don't give guests rooms with such problems. We were later told that our second room had unacceptable carpet stains from the last guests and that was why we could not get access until the carpet cleaners had been in and fixed it.