Private

yes

Stayed in April 2025

Well designed, very comfortable room and bed, nice staff

Stayed in April 2025

Spacious room with a beautiful mountain view. Huge bath with wall to wall windows. Gorgeous. Extremely convenient location.

Stayed in March 2025

There is no lift at lobby floor

Amazing customer service

Stayed in January 2025

Security was lax. The lounge area inside was small and offering was poor and the coffee prices totally unreasonable! You can get amazing coffee at Fuel @ Pacific Place for half the price.

Great location, great room, very friendly staff, nice outside area

Stayed in March 2025

Breakfast is as good as I expect.

The rooms are big enough, bathroom is good. The location for this hotel is great!

Stayed in March 2025

Honestly, nothing. Everything was absolutely perfect. Would a massive lobby be nice? Yes but the whole point of Upper House is to sacrifice a bit of common spaces in order to offer big rooms.

The room is absolutely huge and spectacular. Staff is very friendly, helpful, and knowledgeable. The gym is out of this world and opened 24h. Room service is fast and actually very well priced too.

Stayed in February 2025

Nothing.

The decoration, views, quite room perfect to relax. The bathtub ambient is beautiful, can make the stay memorable. The restaurant in the rooftop is super chic, the room service options are great. The gym is small but enough as this is a boutique hotel. The shower is delicious.

Stayed in January 2025

Nothing

Very cool design, amazing staff

Stayed in January 2025

Just beautiful. Couldn’t fault it

Stayed in January 2025

Rather disappointed the hotel doesn't have REN products in your daily amenities kit anymore as have stayed many times before and enjoyed REN products. There are no vegan options on your room service menu which is extremely disappointing. Chef kindly made me a gluten free tomato based pasta but this was not delicious and it was the only dish on offer.

Fabulous room with amazing view. Great view for New Year's Eve fireworks. Professional and lovely staff. Room so spacious and clean. Love the free items in the mini bar. And thank you for the complimentary room spray - I love it!

Stayed in January 2025

Definitely more expensive

It was decorated in a modern and pragmatic manner. Very clean, modern, comfortable. Almost every other evening staff leave us with some chocolate, cookies, one day even warm milk. Very close to everything. Location is unbeatable.

Stayed in January 2025

recently had the pleasure of staying at The Upper House Hotel in Hong Kong for one night and I must say, it was truly a remarkable experience. From the moment we arrived, we were greeted by the excellent front office staff, particularly Leo, who took exceptional care of us throughout our stay. Leo was incredibly welcoming and attentive, ensuring that all of our needs were met and that we had a comfortable and enjoyable stay. He went above and beyond to make sure we had everything we needed, from recommending local restaurants to arranging transportation for us. The hotel itself was stunning, with modern and luxurious accommodations that exceeded our expectations. The room was spacious, clean, and beautifully designed, with breathtaking views of the city skyline. The amenities were top-notch, and we felt pampered and well taken care of during our time there. Overall, our experience at The Upper House Hotel was truly exceptional, thanks in large part to the fantastic service provided by Leo and the rest of the front office staff. I would highly recommend this hotel to anyone looking for a luxurious and memorable stay in Hong Kong. Thank you for a wonderful experience! Phatarin Suankoggruad (Pi)

Stayed in December 2024

everything

Stayed in November 2024

To reach the rooms From the entrance to you first have to take an escalator and then the elevator with no other way in which made coming in and out the hotel very hard with a baby

The staff were very attentive and helpful and went above and beyond to make our stay comfortable It didn't feel like staying at a hotel it felt like staying at home The view from the room The room was very spacious Walking distance from an amazing mall The had all amenities needed for a baby included baby steps tool and a bottle warmer and everything else

Stayed in November 2024

Nothing

Best hotel room I ever stayed in.

Stayed in November 2024

It feels that the hotel is getting a bit old. Some rooms would need to be redone/remodeled. These are tiny details but many wooden parts are scratched, stained, cracked… looks live they have lived their best, but it’s time to freshen up a bit now. This is the only reason why I’m not giving 10. And first day, our room was quite smelly…?

As usual, breathtaking view. The rooms are just so beautiful, spacious, and luxurious. I love the style and the atmosphere. Great staff who got us a bigger room. Service is just great. Good location, easy to access the MTR station. Taxi/uber are all around. Very cool minibar selection and room equipment.

Stayed in November 2024

Nothing

Everything. Best hotel I’ve ever stayed in.

Stayed in October 2024

The only thing I didn't expect was that the crib provided by the hotel wasn't wooden but a playpen. However, I want to clarify that I didn't check with the hotel beforehand to confirm whether they had wooden cribs.

I was very satisfied with my stay. My flight arrived early so I got to the hotel at 6:00AM. I didn't expect to be able to check in and had planned to leave my luggage and explore the area. I was surprisingly informed that my room was ready, and I got a free upgrade. The staff was friendly and helpful. The room was spacious with a great view, very relaxing. The hotel prepared toiletries, toys, and coloring pens for my toddler and thoughtfully baby-proofed the room.

Stayed in September 2024

Nothing.

The Upper house always surprises me every time I come back, thoughtful, polite and nothing is too much trouble. Will always recommend it to people when they're in town.

Stayed in September 2024

The price shown here isn't the final price! The hotel charges you an additional 10% on what is already a pretty expensive room.

Amazing bathroom and tub! The view of the harbour is impeccable. Great for a short stay or staycation, close to Pacific Place and major MTR stations.

Stayed in September 2024

Ranked 1st or 2nd in Hong Kong, a little bit imperfect for staff and cleanliness. TV issue solved but actually shouldn't happen for a hotel at this grade. Some space not well used within the room.

Spacious. Comfortable. Nice view.

Stayed in July 2024

None

Stayed in August 2024

Location is perfect Beautiful room,amazing bathroom Excellent service,staff is very attentive to our needs and so helpful !

Stayed in August 2024