Reviews of The Upper House 5 stars
Pacific Place, 88 Queensway, Hong Kong, Hong Kong
Loading
Guests also reviewed these properties:
Gordonʼs Bay, South Africa
Fort Lauderdale, United States
Thames, New Zealand
Parikia, Greece
Nieblum, Germany
Luhačovice, Czech Republic
Stresa, Italy
Istanbul, Turkey
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 July 2025 · Stayed in April 2025
Verified reviewyes
Private
Dear Jin, Thank you for rating us. We are glad to know you have enjoyed your recent stay in our house. Hope to welcome you again in the near future. Best regards, Edward Tang Director of Guest Experience
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewThe room is spacious and well designed.
The staff are not very welcoming or warm, a lot of the times when in the lobby they won’t greet you. This is not adequate service for a 5 star hotel. Also, the hotel breakfast is very average.
Dear Pea, Thank you very much for your time sharing your feedback. I am concerned about your comments and apologize for not able to extend a seamless experience for your recent stay. We hope we will have opportunity to welcome you back in the near future. Best regards, Edward Tang Director of Guest Experience
Dear Pea, Thank you very much for your time sharing your feedback. I am concerned about your comments and apologize for not able to extend a seamless experience for your recent stay. We hope we will have opportunity to welcome you back in t… Show more
Reviewed: 25 April 2025 · Stayed in March 2025
Verified reviewReviewed: 16 April 2025 · Stayed in April 2025
Verified reviewWell designed, very comfortable room and bed, nice staff
Dear Michael, Thank you very much for staying with us. We appreciate all your kind words and look forward to welcoming you back to our house soon. Best regards, Edward Tang Director of Guest Experience
Reviewed: 16 April 2025 · Stayed in April 2025
Verified reviewReviewed: 14 April 2025 · Stayed in March 2025
Verified reviewReviewed: 1 April 2025 · Stayed in April 2025
Verified reviewReviewed: 31 March 2025 · Stayed in March 2025
Verified reviewSpacious room with a beautiful mountain view. Huge bath with wall to wall windows. Gorgeous. Extremely convenient location.
Reviewed: 31 March 2025 · Stayed in March 2025
Verified reviewReviewed: 29 March 2025 · Stayed in March 2025
Verified reviewReviewed: 23 March 2025 · Stayed in January 2025
Verified reviewAmazing customer service
There is no lift at lobby floor
Dear Ching Kwan, Thank you very much for staying with us. We appreciate your kind words to our team. While we do not have direct lift on lobby floor due to structural limitation, we can assist with alternative route for access. Hope to welcome you back to our house in the near future. Best regards, Edward Tang Director of Guest Experience
Dear Ching Kwan, Thank you very much for staying with us. We appreciate your kind words to our team. While we do not have direct lift on lobby floor due to structural limitation, we can assist with alternative route for access. Hope to wel… Show more
Reviewed: 18 March 2025 · Stayed in March 2025
Verified reviewGreat location, great room, very friendly staff, nice outside area
Security was lax. The lounge area inside was small and offering was poor and the coffee prices totally unreasonable! You can get amazing coffee at Fuel @ Pacific Place for half the price.
Dear Karpathios, Thank you very much for your time in sharing your feedback. We appreciate your kind words especially to our team. For our L6 pop up, we have been changing our offerings from time to time where recently we have launched our ArtDrunk collaboration. Hope to see you again soon. Best regards, Edward Tang Director of Guest Experience
Dear Karpathios, Thank you very much for your time in sharing your feedback. We appreciate your kind words especially to our team. For our L6 pop up, we have been changing our offerings from time to time where recently we have launched our … Show more
Reviewed: 11 March 2025 · Stayed in March 2025
Verified reviewThe rooms are big enough, bathroom is good. The location for this hotel is great!
Breakfast is as good as I expect.
Dear Can, Thank you very much for sharing your feedback. We are glad to know you have enjoyed your recent stay with us. Hope to see you again soon in the near future. Best regards, Edward Tang Director of Guest Experience
Reviewed: 11 March 2025 · Stayed in March 2025
Verified reviewReviewed: 17 February 2025 · Stayed in February 2025
Verified reviewThe room is absolutely huge and spectacular. Staff is very friendly, helpful, and knowledgeable. The gym is out of this world and opened 24h. Room service is fast and actually very well priced too.
Honestly, nothing. Everything was absolutely perfect. Would a massive lobby be nice? Yes but the whole point of Upper House is to sacrifice a bit of common spaces in order to offer big rooms.
Dear Eduardo, Thank you so much for sharing your wonderful feedback. We are thrilled to know you have enjoyed your recent stay with us. We appreciate all your kind words especially to our team which mean a lot to all of us. Hope to welcome you back to our house very soon. Best regards, Edward Tang Director of Guest Experience
Dear Eduardo, Thank you so much for sharing your wonderful feedback. We are thrilled to know you have enjoyed your recent stay with us. We appreciate all your kind words especially to our team which mean a lot to all of us. Hope to welcome … Show more
Reviewed: 13 February 2025 · Stayed in January 2025
Verified reviewReviewed: 25 January 2025 · Stayed in December 2024
Verified reviewReviewed: 24 January 2025 · Stayed in January 2025
Verified reviewThe decoration, views, quite room perfect to relax. The bathtub ambient is beautiful, can make the stay memorable. The restaurant in the rooftop is super chic, the room service options are great. The gym is small but enough as this is a boutique hotel. The shower is delicious.
Nothing.
Dear Natalia, Thank you very much for sharing your wonderful experience. We are thrilled to know you have such a great time in our house and appreciate all your kind words in different aspects. We hope you will have plan to return to our house soon. Best regards, Edward Tang Director of Guest Experience
Dear Natalia, Thank you very much for sharing your wonderful experience. We are thrilled to know you have such a great time in our house and appreciate all your kind words in different aspects. We hope you will have plan to return to our ho… Show more
Reviewed: 20 January 2025 · Stayed in January 2025
Verified reviewVery cool design, amazing staff
Nothing
Dear Guy, Thank you very much for your wonderful feedback. We appreciate your kind words to our team and very much look forward to seeing you again soon. Best regards, Edward Tang Director of Guest Experience
Reviewed: 17 January 2025 · Stayed in January 2025
Verified reviewJust beautiful. Couldn’t fault it
Dear Helene, Thank you very much for staying us. We appreciate your kind words and look forward to welcoming you back soon. Best regards, Edward Tang Director of Guest Experience
Reviewed: 17 January 2025 · Stayed in January 2025
Verified reviewReviewed: 14 January 2025 · Stayed in December 2024
Verified reviewReviewed: 12 January 2025 · Stayed in November 2024
Verified reviewReviewed: 10 January 2025 · Stayed in November 2024
Verified review