Reviews of The Pottinger Hong Kong 5 stars
21 Stanley Street, Central, Hong Kong, Hong Kong
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Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewFantastic location, great hotel.
Dear Thomas, Thank you for staying with us and we hope to welcome you back again very soon. Best Regards Bonnie Lau General Manager The Pottinger Hong Kong
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewExcellent locations and the staffs are very nice. Great service mind.
Bed was not so comfy. Lighting in the room are not giving relaxation mood. The air-con work too good, too cold and some time too warm.
Dear Romanee, Thank you for your valuable feedback. We are thrilled to hear you enjoyed our excellent location and appreciated our friendly staff and service. I apologize that the bed comfort and room lighting did not meet your expectations. We also appreciate your comments about the air conditioning, and we will look into this to ensure a more comfortable environment for our guests. Your insights are important to us as we strive to improve. We hope to welcome you back for a better experience in the future. Best Regards, Bonnie Lau General Manager The Pottinger Hong Kong
Dear Romanee, Thank you for your valuable feedback. We are thrilled to hear you enjoyed our excellent location and appreciated our friendly staff and service. I apologize that the bed comfort and room lighting did not meet your expectation… Show more
Reviewed: 10 July 2025 · Stayed in June 2025
Verified reviewThe location, the room and the service !! Everything excellent !!
Nothing
Dear Prithvi, Thank you for staying with us and we hope to welcome you back again very soon. Best Regards Bonnie Lau General Manager The Pottinger Hong Kong
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in May 2025
Verified reviewLoved the design of the hotel and the location.
Dear Cheryl Thank you for staying with us and we hope to welcome you back again very soon. Best Regards Bonnie Lau General Manager The Pottinger Hong Kong
Reviewed: 18 June 2025 · Stayed in April 2025
Verified reviewLovely place to stay
Dear James, Thank you for staying with us and we hope to welcome you back again very soon. Best Regards Bonnie Lau General Manager The Pottinger Hong Kong
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewVery helpful staff and excellent location. Very convenient for getting to MTR and airport express.
No facilities other than restaurant at the hotel and no breakfasts included so quite expensive.
Dear Mariam, Thank you for your feedback. We are glad to hear that you found our staff helpful and enjoyed our excellent location, making it easy to access to the MTR and airport express. I apologize for the lack of additional facilities at the hotel. For the breakfast, it is available at Huso on the lobby floor, which is our tenant and offers a variety of breakfast options. We appreciate your insights and hope to welcome you back soon. Best Regards, Bonnie Lau General Manager The Pottinger Hong Kong
Dear Mariam, Thank you for your feedback. We are glad to hear that you found our staff helpful and enjoyed our excellent location, making it easy to access to the MTR and airport express. I apologize for the lack of additional facilities a… Show more
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewFab location, lovely bedroom.
Dear Louisa, Thank you for staying with us and we hope to welcome you back again very soon. Best Regards Bonnie Lau General Manager The Pottinger Hong Kong
Reviewed: 13 June 2025 · Stayed in May 2025
Verified reviewReviewed: 7 June 2025 · Stayed in May 2025
Verified reviewReviewed: 3 June 2025 · Stayed in May 2025
Verified reviewReviewed: 30 May 2025 · Stayed in March 2025
Verified reviewReviewed: 29 May 2025 · Stayed in May 2025
Verified reviewLocation is great. Room is adequately comfortable. Check in / out was seamless. Duty Manager was caring and extremely observant.
Nothing from this stay
Dear Edwin, Thank you for staying with us and we hope to welcome you back again very soon. Best Regards Bonnie Lau General Manager The Pottinger Hong Kong
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewGreat service from staff
Nothing
Dear Surin, Thank you for staying with us and we hope to welcome you back again very soon. Best Regards Bonnie Lau General Manager The Pottinger Hong Kong
Reviewed: 24 May 2025 · Stayed in May 2025
Verified reviewReviewed: 16 May 2025 · Stayed in April 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewRooms are spacious, great shower; very comfortable bed. Despite its very central location, the hotel is like a peaceful oasis - there’s no outside noise and great blackout curtains in the room.
For the business traveller, please note that there’s no gym and no room service.
Dear Jody, Thank you for your feedback. We are trilled to hear that you enjoyed the spacious rooms, comfortable bed and peaceful atmosphere. I apologize for the absence of gym facilities and your comments will be taken into consideration for future improvements. We appreciate your input and hope to welcome you back soon. Best Regards Bonnie Lau General Manager The Pottinger Hong Kong
Dear Jody, Thank you for your feedback. We are trilled to hear that you enjoyed the spacious rooms, comfortable bed and peaceful atmosphere. I apologize for the absence of gym facilities and your comments will be taken into consideration f… Show more
Reviewed: 9 May 2025 · Stayed in April 2025
Verified reviewVery surprised by the rlatively large size of the bedroom. Double the size of rooms I have stayed in previously in HK. At that price there is usually less than a foot around he bed, a pokey bathroom and nowhere to store more than one piece of luggage. These were huge in comparison.
Dear Guest, Thank you for staying with us and we hope to welcome you back again very soon. Best Regards Bonnie Lau General Manager The Pottinger Hong Kong
Reviewed: 7 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewNice interiors generous space. Close to restaurants and the escalators in Central
For the price we paid, we were expecting better amenities. The bed was a little too firm. The pillow smelled like it needed replacement. The room rate is close to Shangil-La, we should have just stayed there.
Dear Jennifer, Thank you for your feedback. We are glad you appreciated the nice interiors and generous space, as well as our convenient location. I apologize that the amenities did not meet your expectations and for the issues with the bed and pillow. Your comments will be shared with our team to ensure improvements. We value your input and hope to provide a better experience in the future. Best Regards Bonnie Lau General Manager The Pottinger Hong Kong
Dear Jennifer, Thank you for your feedback. We are glad you appreciated the nice interiors and generous space, as well as our convenient location. I apologize that the amenities did not meet your expectations and for the issues with the be… Show more
Reviewed: 3 May 2025 · Stayed in May 2025
Verified review