Reviews of The Murray, Hong Kong, a Niccolo Hotel 5 stars
22 Cotton Tree Drive, Central, Hong Kong, Hong Kong
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewI thought the staff were excellent and I really liked the location and the layout of my room especially the large windows.
If I were to criticise anything it would be the food. I didn't think the breakfast was very good. The options on the buffet were a bit dull, the fruit wasn't great and what we ordered from the A la carte was a bit disappointing. But everything else was excellent.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewBlown away by this hotel. From the staff, to the style to location, everything was exceptional. Breakfast is outstanding.
Dear Daniel Thank you very much for your continued support and sharing your feedback with us. Delighted to read the numerous touchpoints of your stay. We do our utmost to ensure our guests have a memorable stay and I am delighted to hear this was the case during your time with us. We look forward to welcoming you again in the near future. Best regards, Anderson Ho Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
Dear Daniel Thank you very much for your continued support and sharing your feedback with us. Delighted to read the numerous touchpoints of your stay. We do our utmost to ensure our guests have a memorable stay and I am delighted to hear … Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewThe concierge service was outstanding in their ability to book our favourites restaurants and even recommend some new ones. Front office was very efficient also. The room was very clean and had generous facilities. The gym was well equipped despite its compact size.
Dear Lawrence Thank you very much for your support and sharing your feedback with us. Delighted to read the numerous touchpoints of your stay. We do our utmost to ensure our guests have a memorable stay and I am delighted to hear this was the case during your time with us. We look forward to welcoming you again in the near future. Best regards, Noel Lau Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
Dear Lawrence Thank you very much for your support and sharing your feedback with us. Delighted to read the numerous touchpoints of your stay. We do our utmost to ensure our guests have a memorable stay and I am delighted to hear this was… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in June 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewThe air conditioning in the whole hotel is unbearable. Too cold and too dry.
Dear Mr. Benoit, Thank you very much for your support and sharing your feedback with us. Your feedback is most appreciated and shared to the department concerned. We look forward to welcoming you again in the near future. Best regards, Teresa Li Guest Relations Manager
Dear Mr. Benoit, Thank you very much for your support and sharing your feedback with us. Your feedback is most appreciated and shared to the department concerned. We look forward to welcoming you again in the near future. Best regards, … Show more
Reviewed: 6 July 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in May 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in May 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewThe design and ambience of the hotel is beautiful and the staff made it even more exceptional. Love my stay there and will definitely be the choice of my hotel the next time I visit HK. Poppinjays the rooftop bar has an immaculate view of the CBD area. An iconic building and hotel definitely not just worth a stay but many more to come for me. Thank you all staff of The Murray HK.
Dear Ms. Rachel, Thank you very much for your continued support and sharing your feedback with us. Delighted to read the numerous touchpoints of your stay. We do our utmost to ensure our guests have a memorable stay and I am delighted to hear this was the case during your time with us. We look forward to welcoming you again in the near future. Best regards, Anderson Ho Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
Dear Ms. Rachel, Thank you very much for your continued support and sharing your feedback with us. Delighted to read the numerous touchpoints of your stay. We do our utmost to ensure our guests have a memorable stay and I am delighted to … Show more
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewComfortable room with good restaurants
Location is a bit difficult
Dear Tony, Thank you very much for your support and sharing your feedback with us. We do our utmost to ensure our guests have a memorable stay and I am delighted to hear this was the case during your time with us. We look forward to welcoming you again in the near future. Best regards, Teresa Li Guest Relations Manager
Dear Tony, Thank you very much for your support and sharing your feedback with us. We do our utmost to ensure our guests have a memorable stay and I am delighted to hear this was the case during your time with us. We look forward to welco… Show more
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewI liked the entire experience: check-in was smooth and efficient, the stay was utterly comfortable. Amenities and facilities are awesome, this is what a five-star experience feels like. I really appreciated that the hotel staff were friendly without being overly solicitous. The concierge, the front desk were very helpful and attentive. I really enjoyed every aspect of the stay. Breakfast had excellent variety and great taste. Checkout was seamless and quick. Overall, I would return again and again for this kind of service.
Nothing. I disliked nothing.
Dear Aloha, Thank you very much for your support and sharing your feedback with us. We do our utmost to ensure our guests have a memorable stay and I am delighted to hear this was the case during your time with us. We look forward to welcoming you again in the near future. Best regards, Teresa Li Guest Relations Manager
Dear Aloha, Thank you very much for your support and sharing your feedback with us. We do our utmost to ensure our guests have a memorable stay and I am delighted to hear this was the case during your time with us. We look forward to welc… Show more
Reviewed: 5 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 May 2025 · Stayed in May 2025
Verified reviewbreakfast was predictably fair. would be nice to have tea and noodles reach table piping hot
your pillows are atrocious. they feel as if bought off some discarded hotel's lot. completely flat and totally used! As for your staff - Brian tried to be helpful as did some at breakfast; the rest were just not bothered. what a shame as staff should be your best asset
Dear Dato Lim I hope this message finds you well. Thank you for sharing your feedback regarding your recent stay with us. We genuinely appreciate your comments as they help us continually improve our services and uphold the standards of luxury expected at properties like other hotels in Hong Kong. I apologize for any inconvenience this may have caused. We are committed to addressing any concerns you may have. We look forward to welcoming you again in the near future. Best regards, Noel Lau Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
Dear Dato Lim I hope this message finds you well. Thank you for sharing your feedback regarding your recent stay with us. We genuinely appreciate your comments as they help us continually improve our services and uphold the standards of lu… Show more
Reviewed: 17 May 2025 · Stayed in May 2025
Verified reviewReviewed: 15 May 2025 · Stayed in May 2025
Verified reviewReviewed: 14 May 2025 · Stayed in April 2025
Verified reviewlocation and rooftop
small rooms, payment options.
Dear Akram, Thank you very much for your continued support and sharing your feedback with us. Delighted to read the numerous touchpoints of your stay. We do our utmost to ensure our guests have a memorable stay and I am delighted to hear this was the case during your time with us. We look forward to welcoming you again in the near future. Best regards, Anthony Chan Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
Dear Akram, Thank you very much for your continued support and sharing your feedback with us. Delighted to read the numerous touchpoints of your stay. We do our utmost to ensure our guests have a memorable stay and I am delighted to hear t… Show more
Reviewed: 13 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewSo luxurious
Smelled like cigarettes in the hallway....
Dear Min Sun Thank you very much for your continued support and sharing your feedback with us. Delighted to read the numerous touchpoints of your stay. We do our utmost to ensure our guests have a memorable stay and I am delighted to hear this was the case during your time with us. We look forward to welcoming you again in the near future. Best regards, Noel Lau Guest Relations Manager The Murray, Hong Kong, a Niccolo Hotel
Dear Min Sun Thank you very much for your continued support and sharing your feedback with us. Delighted to read the numerous touchpoints of your stay. We do our utmost to ensure our guests have a memorable stay and I am delighted to hear… Show more