Reviews of The Kimberley Hotel 4 stars
28 Kimberley Road, Yau Tsim Mong District, Hong Kong, Hong Kong
Loading
Guests also reviewed these properties:
Paris, France
Exton, United States
Coeur d'Alene, United States
Metzingen, Germany
Valencia, Spain
Siracusa, Italy
San Ignacio, Belize
Keimoes, South Africa
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe newly renovated room was so nice.
The noise from the lower floor renovation
Reviewed: 29 August 2025 · Stayed in June 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewVery accessible and convenient. Lots of food options outside the hotel
A bit old, molds were slightly visible between tiles
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewVery good location, the staff provided good and friendly service. The bedroom size is good as well.
Very good value hotel, northing to complain.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewlocation,. And the room keeper name seems Mrs " pang". She's so nice and friendly
The room is too old, carpet was no clean, no facilities, air conditioner can't do adjustment
Dear Valued Guest, Warm greetings from The Kimberley Hotel Hong Kong! Please accept our sincere apologies for any inconvenience you experienced during your stay. Regarding the issues you mentioned, we have fully addressed and resolved them in accordance with our standard procedures. The hotel is also gradually upgrading our guest room facilities to provide our guests with a more comfortable and enjoyable experience. We have completed the finished follow-up your enquiries and recorded, Additionally, we remain committed to delivering attentive and meticulous service to ensure that every guest feels warmly welcomed and well cared for. We sincerely hope that The Kimberley Hotel Hong Kong will continue to be your preferred choice when visiting Hong Kong. We look forward to the opportunity to serve you again in the near future and to provide you with our best hospitality once more. Best regards, Guest Relations Manager
Dear Valued Guest, Warm greetings from The Kimberley Hotel Hong Kong! Please accept our sincere apologies for any inconvenience you experienced during your stay. Regarding the issues you mentioned, we have fully addressed and resolved the… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewPlenty of things to see and do nearby. Just a short walk to the MTR or buses only 100 meters away. Lots of cafes or restaurants to choose.
The air con was too cold. I turned the temperature up but was still cold for me. I turned it off at night to sleep.
Dear Valued Guest, Warm greetings from The Kimberley Hotel Hong Kong! Please accept our sincere apologies for any inconvenience you experienced during your stay. Regarding the issues you mentioned, we have fully addressed and resolved them in accordance with our standard procedures. The hotel is also gradually upgrading our guest room facilities to provide our guests with a more comfortable and enjoyable experience. We have completed the finished follow-up your enquiries and recorded, Additionally, we remain committed to delivering attentive and meticulous service to ensure that every guest feels warmly welcomed and well cared for. We sincerely hope that The Kimberley Hotel Hong Kong will continue to be your preferred choice when visiting Hong Kong. We look forward to the opportunity to serve you again in the near future and to provide you with our best hospitality once more. Best regards, Guest Relations Manager
Dear Valued Guest, Warm greetings from The Kimberley Hotel Hong Kong! Please accept our sincere apologies for any inconvenience you experienced during your stay. Regarding the issues you mentioned, we have fully addressed and resolved the… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewAll over it was good room was good. Clean and nice. Comfortable bed.
No to say. I was satisfied with kimberly hotel service.
Dear Valued Guest, Warm greetings from The Kimberley Hotel Hong Kong! Please accept our sincere apologies for any inconvenience you experienced during your stay. Regarding the issues you mentioned, we have fully addressed and resolved them in accordance with our standard procedures. The hotel is also gradually upgrading our guest room facilities to provide our guests with a more comfortable and enjoyable experience. We have completed the finished follow-up your enquiries and recorded, Additionally, we remain committed to delivering attentive and meticulous service to ensure that every guest feels warmly welcomed and well cared for. We sincerely hope that The Kimberley Hotel Hong Kong will continue to be your preferred choice when visiting Hong Kong. We look forward to the opportunity to serve you again in the near future and to provide you with our best hospitality once more. Best regards, Guest Relations Manager
Dear Valued Guest, Warm greetings from The Kimberley Hotel Hong Kong! Please accept our sincere apologies for any inconvenience you experienced during your stay. Regarding the issues you mentioned, we have fully addressed and resolved the… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewLocation against the price.
The hotel had serious noise issue with the renovations making it impossible to have a decent conversation in the daytime. What’s worst is that there was such a strong stench of cigarette smoke on the last night that it was clear someone broke the law smoking in the hotel. Despite my numerous complaints the staff didn’t act and when I told them that my health could be at risk and I would hold them responsible, they asked me to go down to change a room if my want - with NO ASSISTANCE WHATSOEVER. And it was past 11pm!!!
Dear Valued Guest, Warm greetings from The Kimberley Hotel Hong Kong! Please accept our sincere apologies for any inconvenience you experienced during your stay. Regarding the issues you mentioned, we have fully addressed and resolved them in accordance with our standard procedures. The hotel is also gradually upgrading our guest room facilities to provide our guests with a more comfortable and enjoyable experience. We have completed the finished follow-up your enquiries and recorded, we will kindly pleased appreciate contact us again without an anonymous message could not contact you to reported status. Additionally, we remain committed to delivering attentive and meticulous service to ensure that every guest feels warmly welcomed and well cared for. We sincerely hope that The Kimberley Hotel Hong Kong will continue to be your preferred choice when visiting Hong Kong. We look forward to the opportunity to serve you again in the near future and to provide you with our best hospitality once more. Best regards, Guest Relations Manager
Dear Valued Guest, Warm greetings from The Kimberley Hotel Hong Kong! Please accept our sincere apologies for any inconvenience you experienced during your stay. Regarding the issues you mentioned, we have fully addressed and resolved the… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewLocation
Renovation and noice that was not notified
Dear Valued Guest, Warm greetings from The Kimberley Hotel Hong Kong! Thank you for kindly responded our staff services, please accept our sincere apologies for any inconvenience you experienced during your stay. Regarding the issues you mentioned, we have fully addressed and resolved them in accordance with our standard procedures. The hotel is also gradually upgrading our guest room facilities to provide our guests with a more comfortable and enjoyable experience. We are greeting your consideration the hotel would not offer in room amenities with plastic packing includes the bottled water due to new legislation on "Control of the Disposable Plastic Products", We greeting drinks services in the lobby public area already, in the room provide electric kettle for boiling water, extra minibar include drinks, include shower supplies refilling, for personal care set to purchase the necessities from the vending machine at the hotel lobby and front desk. We apologized for the inconveniences caused. We have completed the finished follow-up your enquiries and recorded, we will kindly pleased appreciate contact us again without an anonymous message could not contact you to reported status. Additionally, we remain committed to delivering attentive and meticulous service to ensure that every guest feels warmly welcomed and well cared for. We sincerely hope that The Kimberley Hotel Hong Kong will continue to be your preferred choice when visiting Hong Kong. We look forward to the opportunity to serve you again in the near future and to provide you with our best hospitality once more. Best regards, Guest Relations Manager
Dear Valued Guest, Warm greetings from The Kimberley Hotel Hong Kong! Thank you for kindly responded our staff services, please accept our sincere apologies for any inconvenience you experienced during your stay. Regarding the issues you… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewLocation
Improvement on cleanness
Dear Valuable Guest, Warm greetings from The Kimberley Hotel Hong Kong, appreciate for giving us comments following your recent stay with us. We would like to express our gratitude for your kind words regarding your recent stay. We welcome our guest use greeting drinks services in the lobby public area, in the room provide electric kettle for boiling water, extra minibar Thank you for your consideration the hotel would not offer in room amenities with plastic packing includes the bottled water due to new legislation on the Control of the Disposable Plastic Products, Guests are welcomed to purchase the necessities from the vending machine at the hotel lobby. We apologized for the inconveniences caused. Please rest assured that the hotel has put all efforts on continues improvement on the staff service to instruction our upgrading supplied amenities vending dispenser, in order to strive for the pleasant staying experiences for all our guests, We look forward to serving for you in the near future and provided the best service to you again! Best regards, Guest Relations Manager
Dear Valuable Guest, Warm greetings from The Kimberley Hotel Hong Kong, appreciate for giving us comments following your recent stay with us. We would like to express our gratitude for your kind words regarding your recent stay. We welcome … Show more
Reviewed: 12 August 2025 · Stayed in July 2025
Verified reviewFor HK standards, the room had a comfortable amount of room for the two of us. We didn't have to awkwardly put things away in order to move around. Location was great and in a bustling neighbourhood. No shortage of shops or eateries.
The elevator on the ground floor was under maintenance for the entire duration of our stay. We also noticed a faint smell of cigarette smoke every time we left our room in the hallway. Also, self laundry was not available but they did have laundry service by weight/per item.
Dear Valued Guest, Warm greetings from The Kimberley Hotel Hong Kong! Please accept our sincere apologies for any inconvenience you experienced during your stay. Regarding the issues you mentioned, we have fully addressed and resolved them in accordance with our standard procedures. The hotel is also gradually upgrading our guest room facilities to provide our guests with a more comfortable and enjoyable experience. We have completed the finished follow-up your enquiries and recorded, regarding the laundry equipment mentioned, we have offer valet laundry services, please feel free to contact us for a quote enquiries. Additionally, we remain committed to delivering attentive and meticulous service to ensure that every guest feels warmly welcomed and well cared for. We sincerely hope that The Kimberley Hotel Hong Kong will continue to be your preferred choice when visiting Hong Kong. We look forward to the opportunity to serve you again in the near future and to provide you with our best hospitality once more. Best regards, Guest Relations Manager
Dear Valued Guest, Warm greetings from The Kimberley Hotel Hong Kong! Please accept our sincere apologies for any inconvenience you experienced during your stay. Regarding the issues you mentioned, we have fully addressed and resolved the… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewCheck in procedure was smooth and staff was courteous. Room was nice. One complaint is that no provision of bottled drinking water, tooth paste and brush, no plastic bag for dirty clothes and no pen and writing pad.
It was written in the notice that renovation only commence at11am,. I returned to the hotel at 2am+ and turn in at 3.15am The renovation commenced at 855am. I was woken up and felt very irritated and complained to the duty manager. Subsequently the next day a Sunday my daughter who came back at 5am after a night out with relatives renovation work also commenced at 9.00 am plus. Why is renovation allowed on a Sunday. Again I contacted the duty manager. This is totally unacceptable in a two days period. When I booked the hotel stay it was not reported there is ongoing renovation. This was only made known after payment. If I had known would not have booked the hotel stay.
Dear Valued Guest, Warm greetings from The Kimberley Hotel Hong Kong! Please accept our sincere apologies for any inconvenience you experienced during your stay. Regarding the issues you mentioned, we have fully addressed and resolved them in accordance with our standard procedures. The hotel is also gradually upgrading our guest room facilities to provide our guests with a more comfortable and enjoyable experience. We have completed the finished follow-up your enquiries and recorded, Additionally, we remain committed to delivering attentive and meticulous service to ensure that every guest feels warmly welcomed and well cared for. We sincerely hope that The Kimberley Hotel Hong Kong will continue to be your preferred choice when visiting Hong Kong. We look forward to the opportunity to serve you again in the near future and to provide you with our best hospitality once more. Best regards, Guest Relations Manager
Dear Valued Guest, Warm greetings from The Kimberley Hotel Hong Kong! Please accept our sincere apologies for any inconvenience you experienced during your stay. Regarding the issues you mentioned, we have fully addressed and resolved the… Show more
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in August 2025
Verified reviewThe location and the friendly staff.
Noisy inside the room particularly in the morning when the people get up having showers.Also some floors have the renovation or repair work going on.
Dear Valuable Guest, Warm greetings from The Kimberley Hotel Hong Kong! Please accept our sincere appreciates for the panegyrize experiences you encountered during your stay. Regarding the issues you mentioned, the hotel is gradually upgrading the guest room facilities to provide guests with a new and comfortable stay experience. In addition, the hotel has always been committed to providing guests with attentive and meticulous services to ensure that guests experience warm and considerate hospitality. We hope that The Kimberley Hotel Hong Kong will always be your first choice when traveling to Hong Kong. We look forward to serving for you in the near future and provided the wonderful service to you again! Best regards, Guest Relations Manager
Dear Valuable Guest, Warm greetings from The Kimberley Hotel Hong Kong! Please accept our sincere appreciates for the panegyrize experiences you encountered during your stay. Regarding the issues you mentioned, the hotel is gradually upgr… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewGood location to a lot of amenities. Also the room was not fantastic, but value for money
The staff could have been friendlier, especially the front desk.
Dear Valued Guest, Warm greetings from The Kimberley Hotel Hong Kong! Please accept our sincere apologies for any inconvenience you experienced during your stay. Regarding the issues you mentioned, we have fully addressed and resolved them in accordance with our standard procedures. The hotel is also gradually upgrading our guest room facilities to provide our guests with a more comfortable and enjoyable experience. We have completed the finished follow-up your enquiries and recorded, Additionally, we remain committed to delivering attentive and meticulous service to ensure that every guest feels warmly welcomed and well cared for. We sincerely hope that The Kimberley Hotel Hong Kong will continue to be your preferred choice when visiting Hong Kong. We look forward to the opportunity to serve you again in the near future and to provide you with our best hospitality once more. Best regards, Guest Relations Manager
Dear Valued Guest, Warm greetings from The Kimberley Hotel Hong Kong! Please accept our sincere apologies for any inconvenience you experienced during your stay. Regarding the issues you mentioned, we have fully addressed and resolved the… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewWe were on a top floor, newly renovated. Good light. Big beds. Spacious for family of 4.
The hotel was under construction, so escalators did not work all the time. The building is old, so ceiling had damage.
Dear Valuable Guest, Warm greetings from The Kimberley Hotel Hong Kong! Please accept our sincere appreciate thankfully for the good experiences to you encountered during your stay. Regarding the issues you mentioned, we fully handled and finished the relevant issues to completed the processing according to the instructions. The hotel is gradually upgrading the guest room facilities to provide guests with a new and comfortable stay experience. In addition, the hotel has always been committed to providing guests with attentive and meticulous services to ensure that guests experience warm and considerate hospitality. We hope that The Kimberley Hotel Hong Kong will always be your first choice when traveling to Hong Kong. We look forward to serving for you in the near future and provided the best service to you again! Best regards, Guest Relations Manager
Dear Valuable Guest, Warm greetings from The Kimberley Hotel Hong Kong! Please accept our sincere appreciate thankfully for the good experiences to you encountered during your stay. Regarding the issues you mentioned, we fully handled and … Show more