Reviews of The Fullerton Ocean Park Hotel Hong Kong 5 stars
3 Ocean Drive, Aberdeen, Southern District, Hong Kong, Hong Kong
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewPerfect location for Water World and excellent customer service.
No complaints.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewAmazing view and very good staff, however it's too far from the main city which makes it good and bad both, good for being away from the noise & bad because you have to commute a lot to visit the main city. Staff is very nice and supportive they guide you well not in terms of food but also travel which makes it tourist friendly.
Food options for vegetarian / Asian vegetarian are not at all available which makes it difficult for asian / hindu vegetarian traveller like me to survive :)
Dear Niket, Thank you for taking the time to share your excellent review with us. It is a pleasure to learn that you enjoyed the ocean views, the room, the atmosphere and the breakfast buffet we provide at the hotel! Thank you once again for being our guest and we look forward to welcoming you again in the near future. Sincerely, Dominic Ho Director of Guest Experience - Rooms
Dear Niket, Thank you for taking the time to share your excellent review with us. It is a pleasure to learn that you enjoyed the ocean views, the room, the atmosphere and the breakfast buffet we provide at the hotel! Thank you once agai… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewSuper child friendly 5 star hotel with a brilliant infinity pool looking out over the South China Sea and a mini waterpark for the little ones with a large team of lifeguards on duty during pool hours between 8am and 7pm. Food was excellent in the various restaurants ( we did not try them all) with an agreeably lively atmosphere in the main lounge area. Most if not all rooms look out over the sea and are of a high standard as one would expect in a 5 star facility. Our 5 year old enjoyed his stay particularly the pool and the soft play area (payable) and the little touches around the place such as the panda bears everywhere in the eating areas
Not the cheapest place to stay in HK, but you get what you pay for. No drinks allowed in the pool area which may be a minus for some, but as said the hotel is very much family orientated. Slightly out of the way but there is a half hourly free shuttle bus ( large coach) till late in the evening to take you to Ocean Park MRT from which it is only 1-2 stops to central HK
Dear Jan, Thank you for taking the time to share your excellent review with us. It is a pleasure to learn that you enjoyed the ocean views, the room, the atmosphere and the breakfast buffet we provide at the hotel! Thank you once again for being our guest and we look forward to welcoming you again in the near future. Sincerely, Dominic Ho Director of Guest Experience - Rooms
Dear Jan, Thank you for taking the time to share your excellent review with us. It is a pleasure to learn that you enjoyed the ocean views, the room, the atmosphere and the breakfast buffet we provide at the hotel! Thank you once again … Show more
Reviewed: 26 July 2025 · Stayed in May 2025
Verified reviewReviewed: 19 July 2025 · Stayed in May 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in June 2025
Verified reviewReviewed: 3 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewThough the location is a bit far, shuttle bus is provided at the MTR station. We can easily reach the destination.
The sofa is a little bit aged. The food of Chinese restaurant can be improved also. Though we enjoy the vebe and the ocean view. It is nicely decorated.
Dear Valued Guest, Thank you for sharing your thoughts about your recent stay with us. We are grateful for your compliments and comments. It is motivation for us to strive for betterment and through constructive comments, we will review our operations closely and make improvements wherever appropriate. Your comments have been taken into consideration by our management. Please accept our sincere appreciation for your valuable feedback. Wishing you a pleasant day. Sincerely, Dominic Ho Director of Guest Experience - Rooms
Dear Valued Guest, Thank you for sharing your thoughts about your recent stay with us. We are grateful for your compliments and comments. It is motivation for us to strive for betterment and through constructive comments, we will review … Show more
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewGreat view from rooms, clean rooms. Great pool and view from pool. Good variety of food options at breakfast.
Pool hours - closes too early (7pm), not possible to order drinks or eat by your deck chair poolside. For a Fullerton hotel, you’d expect full service and not to order via QR code by the entrance where staff is handing out towels. You are only allowed to eat/drink outside the pool area by the tables at the entrance to the pool area (lots of signage saying no food or drink by the pool). I’ve never seen this in any other hotel and definitely would never see it at any of the Fullerton hotels in Singapore. It also closes for cleaning at 11am- 12pm. We had just finished breakfast and wanted to go for a swim with our daughter but only had 30min before staff ushered us out. It’s no longer covid so it doesn’t make sense to clean a pool just a few hours after it has opened. Also, it is “mandatory” for all children under 12 to wear a life vest. Our daughter is a competent swimmer so this rule seemed very unnecessary. For a leisure stay, hanging out and swimming by the pool with our daughter was most important to us, so all of these elements really annoyed us about the hotel. At breakfast we were told to get our own coffee and tea. Would never see this in another Fullerton hotel either. This is a basic service standard in any 5 star hotel when guests are seated at their table. The property doesn’t feel like a Fullerton - it seems there are decisions made by management to cut costs and manage staff in a more economical way instead of being customer centric. We wouldn’t choose to stay at the properly again in future. It doesn’t seem to cater to western guests’ preferences.
Dear May Lea, Thank you for sharing your thoughts about your recent stay with us. We are grateful for your compliments and comments. It is motivation for us to strive for betterment and through constructive comments, we will review our operations closely and make improvements wherever appropriate. Your comments have been taken into consideration by our management. Please accept our sincere appreciation for your valuable feedback. Wishing you a pleasant day. Sincerely, Dominic Ho Director of Guest Experience - Rooms
Dear May Lea, Thank you for sharing your thoughts about your recent stay with us. We are grateful for your compliments and comments. It is motivation for us to strive for betterment and through constructive comments, we will review our o… Show more
Reviewed: 28 May 2025 · Stayed in March 2025
Verified reviewReviewed: 21 May 2025 · Stayed in May 2025
Verified reviewComfort, size, and the price for the room upgrade. Also, the Panda robe and smaller slippers for my son was cute. He used both during our brief stay.
The drain plug for the bath tub in the bathroom didn't work (would not plug), so we had to use a towel while giving our son a bath. Also, there was a crack on the side of the shower that would cause some water to leak (on the toilet side), so we requested extra towels for the floor. We also didn't have hand towels to use, just the (very big) bath towels and smaller face towels. Not sure if that is something that the hotel doesn't provide in general.
Dear Cintia, Greetings from The Fullerton Ocean Park Hotel and thank you for staying with us. We greatly appreciate you taking the time to share your staying experience with us. We are very sorry that this experience didn't live up to your expectations, and on behalf of my team, I would like to sincerely apologize to you. We have shared your valuable feedback with the relevant departments to ensure that we can do better to service our guests in the future. We hope to have the opportunity to welcome you again as our guest so that you may see our improvements. Wishing you a very pleasant day. Sincerely, Dominic Ho Director of Guest Experience - Rooms The Fullerton Ocean Park Hotel
Dear Cintia, Greetings from The Fullerton Ocean Park Hotel and thank you for staying with us. We greatly appreciate you taking the time to share your staying experience with us. We are very sorry that this experience didn't live up t… Show more
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewThe shuttle buses not consist and the location was not great because there was nothing near by in terms of food
The pool and that it was clean
Dear Judy, Greetings from The Fullerton Ocean Park Hotel and thank you for staying with us. We greatly appreciate you taking the time to share your staying experience with us. We are very sorry that this experience didn't live up to your expectations, and on behalf of my team, I would like to sincerely apologize to you. We have shared your valuable feedback with the relevant departments to ensure that we can do better to service our guests in the future. We hope to have the opportunity to welcome you again as our guest so that you may see our improvements. Wishing you a very pleasant day. Sincerely, Dominic Ho Director of Guest Experience - Rooms The Fullerton Ocean Park Hotel
Dear Judy, Greetings from The Fullerton Ocean Park Hotel and thank you for staying with us. We greatly appreciate you taking the time to share your staying experience with us. We are very sorry that this experience didn't live up to … Show more
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewReviewed: 13 May 2025 · Stayed in May 2025
Verified reviewKids pool is great. Shuttle bus is very convenient. Concierge are pretty good.
Would be great to expand the assortment of the buffet especially on the breakfast . The smoking are bit far from. Lounge bar schedule is quite not suitable.
Dear Tamir, Thank you for sharing your thoughts about your recent stay with us. We are grateful for your compliments and comments. It is motivation for us to strive for betterment and through constructive comments, we will review our operations closely and make improvements wherever appropriate. Your comments have been taken into consideration by our management. Please accept our sincere appreciation for your valuable feedback. Wishing you a pleasant day. Sincerely, Dominic Ho Director of Guest Experience - Rooms
Dear Tamir, Thank you for sharing your thoughts about your recent stay with us. We are grateful for your compliments and comments. It is motivation for us to strive for betterment and through constructive comments, we will review our ope… Show more
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 7 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewReviewed: 3 May 2025 · Stayed in March 2025
Verified reviewFantastic! We had an ocean view room and this view was really amazing! Very comfortable beds, great size of the room. Staff was extremely welcoming and friendly. The breakfast was one of the best I had ever tried.
Dear luliia, Thank you for taking the time to share your excellent review with us. It is a pleasure to learn that you enjoyed the ocean views, the room, the atmosphere and the breakfast buffet we provide at the hotel! Thank you once again for being our guest and we look forward to welcoming you again in the near future. Sincerely, Dominic Ho Director of Guest Experience - Rooms
Dear luliia, Thank you for taking the time to share your excellent review with us. It is a pleasure to learn that you enjoyed the ocean views, the room, the atmosphere and the breakfast buffet we provide at the hotel! Thank you once aga… Show more
Reviewed: 3 May 2025 · Stayed in April 2025
Verified review