Reviews of Starway Capsules
275 Gloucester Road RM B, 2/F, HOI TO COURT, Hong Kong, Hong Kong
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewBreakfast was not available and there is only microwave oven and fridge in kitchen.
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe receptionist is nice and reliable, he upgraded the single bed to a double bed for me. The capsules are well equipped and comfortable.
The room is not so big , but there is the bathroom inside. The facility is small.
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewThe capsule is comfortable. The small loby is nice to talk to people. The two bathrooms are rather small, but it's very Ok for HongKong Very close to the metro station
Reviewed: 2 July 2025 · Stayed in July 2025
Verified reviewcheap & GOOD location.
cheap & GOOD location.
Reviewed: 26 June 2025 · Stayed in May 2025
Verified reviewThis hotel offers a great location, good value, and privacy.
However, my request for early check-in at 1 PM wasn't accommodated, despite a 2 PM standard check-in time. This made it unsuitable for resting during my lunch break. Offering early check-in options, perhaps for shorter stays between 12 PM and 3 PM, would be incredibly beneficial for office workers looking for a place to relax midday.
Reviewed: 8 June 2025 · Stayed in May 2025
Verified reviewReviewed: 4 June 2025 · Stayed in April 2025
Verified reviewReviewed: 28 May 2025 · Stayed in April 2025
Verified reviewReviewed: 2 May 2025 · Stayed in April 2025
Verified reviewMoroccan man is a very good person. A hostel with a very good location
Everywhere was very dirty. There were huge rats on the balcony. The day our stay ended, a lizard appeared in the place where my friend was staying.
Reviewed: 21 April 2025 · Stayed in March 2025
Verified reviewReviewed: 7 April 2025 · Stayed in April 2025
Verified reviewLove the location, it's clean. Pretty cheap.
Only 2 bathrooms, and small, but okay.
Reviewed: 5 April 2025 · Stayed in April 2025
Verified reviewToilets weren’t working so they were very dirty and smelly. Airflow in the bed was not that good. Staff seem lazy and don’t feel warm and welcoming
Reviewed: 1 April 2025 · Stayed in March 2025
Verified reviewthe man that runs the place is a legend. seems to manage everything by himself. sadly the place is really bad with the double bed capsules actually being single bed sizes and the toilets didn’t flush.
Thank you for your kind words about our team! We sincerely apologize for the inconvenience with the toilets, which was caused by a temporary water supply disruption in Causeway Bay (now fully resolved). Unfortunately, this was beyond our control. Regarding bed sizes, we acknowledge that Hong Kong’s compact spaces mean local double beds are smaller than Western standards—we’re updating our listing to clarify this for future guests. Your feedback is invaluable, and we hope to welcome you back for an improved experience.
Thank you for your kind words about our team! We sincerely apologize for the inconvenience with the toilets, which was caused by a temporary water supply disruption in Causeway Bay (now fully resolved). Unfortunately, this was beyond our co… Show more
Reviewed: 1 April 2025 · Stayed in March 2025
Verified reviewNever stayed in such a bad place before. There are 2 bathrooms for 24 people. If someone showers, you cant use the toilet. The place was filthy and unsanitary. Garbage overflowing. Used feminine products just piled up. Toilets would not flush- full of waste. Gross!!. Got locked in my capsule- the door jammed. Had to get someone in the room to help me out. It was terrifying. It's a fire trap- stairwell access was blocked.. Someone was smoking in the reception toilet. It was loud. There are no curtains on the windows in the women's dorm and no places to get dressed except the bathroom which is small and filthy! I mean, nothing about this place was good. It's expensive for what you get, which is very little. I left after one night and they refused to refund me for the other nights. So- save yourself and do not risk staying here. It is hard to be unhappy with a capsule place but honestly, its dangerous and unclean. I cannot believe this place has a high rating, it is not at all reflective of reality.
Thank you for sharing your feedback, and we sincerely apologize for the experience you described during your stay. We take all guest concerns seriously and have investigated the issues you raised thoroughly. Below, we’d like to clarify and address each point transparently: Sanitation & Facilities: We regret that our cleaning standards fell short during your stay. On the day of your arrival, we experienced an unusually high volume of bookings that temporarily overwhelmed our team. Additionally, the flushing issues you encountered were caused by unforeseen municipal repair work on the water system in Causeway Bay, which directly impacted our facilities. While this situation was beyond our control, we sincerely apologize for the disruption and discomfort it caused. The repairs have since been completed, and all systems are now functioning properly. To prevent future inconveniences, we’ve added larger garbage bins, increased cleaning frequency, and adjusted staffing to better accommodate high demand. Capsule Safety & Stairwell Access: Our capsules use magnetic locks that automatically disengage during power loss, malfunctions, or emergencies. After reviewing the door mechanism, we confirmed it was functioning properly, and the unlock button must be pressed to exit. We also inspected the stairwell and found no obstructions, as fire safety is a top priority. That said, we regret the distress this caused and will provide clearer instructions to guests moving forward. Smoking & Privacy: We enforce strict no-smoking policies and would have acted immediately had this been reported to our front desk. Regarding privacy in the women’s dorm, our windows use one-way glass to eliminate the need for curtains while ensuring discretion. We apologize if this caused confusion and will review signage to clarify this feature. Refund Policy: Our team strives to resolve issues in real time, but we were unaware of your concerns during your stay, as you did not approach the front desk during operating hours. Had we been notified, we would have worked to address your discomfort or find a fair solution, including a potential refund. We regret that we missed this opportunity to assist you.
Thank you for sharing your feedback, and we sincerely apologize for the experience you described during your stay. We take all guest concerns seriously and have investigated the issues you raised thoroughly. Below, we’d like to clarify and … Show more
Reviewed: 24 March 2025 · Stayed in March 2025
Verified reviewReviewed: 10 March 2025 · Stayed in March 2025
Verified reviewGood location
Not covers or sheets on the bed and bad bathrooms. The staff was noisy in the room in the evenings doing makeover of the room.
Reviewed: 3 March 2025 · Stayed in March 2025
Verified reviewReviewed: 2 March 2025 · Stayed in March 2025
Verified reviewLocation is good next to the Causeway Bay station. The directions provided from the property via message was very helpful. They provide you with dispensable towels and toiletries and in general the hostel is clean. There are sockets outside the capsules to charge your devices and there is a small balcony where you can sit outside and use your laptop or eat your meal. The WiFi was good.
There are only 2 toilets so most of the time you had to wait. When getting in the toilet the floor was always full of water since the shower has no door. While there is an electric kettle you have to bring your own water and coffee/tea to prepare a drink. The rooms have small lockers but keys were not provided. The common area outside/balcony was a bit messy with instruments and lots of things here and there, proper cleaning required.
Reviewed: 27 February 2025 · Stayed in February 2025
Verified reviewThe capsules give enough privacy as you're sharing a room with other guests and also a secure locker where to put your belongings. Also, during checking they provide a toothbrush and paste, disposable towels, and flippers in case you don't have any, so that's a plus. Also, the receptionist is a very kind and friendly guy.
The place was quite dirty and only two bathrooms for multiple people (each with 6-8 guests at least) so it made the waiting time quite awful especially for shower time. There's dust and hair everywhere inside the capsules and the room air quality is so bad because there are multiple restaurants nearby that their extraction system and the smells get into the rooms, so we had to leave the window open all the time which for a big city isn't ideal due to the 24/7 noises from cars and people outside. Thankfully I just stayed 2 nights, and most of the time I was away, so it was mostly to sleeping a few hours per day.
Reviewed: 27 February 2025 · Stayed in February 2025
Verified reviewReviewed: 3 February 2025 · Stayed in February 2025
Verified reviewThe capsule was cozy and quiet
Bathrooms and hallways could be cleaned better and made nicer.
Reviewed: 29 January 2025 · Stayed in January 2025
Verified reviewReviewed: 25 January 2025 · Stayed in January 2025
Verified reviewThe Marocain man in the reception is the nicest guy on the planet. Extra polite and he will tell you tips of HK. the room was clean and very quiet!! Everything was amazing.
Nothing.
Reviewed: 22 January 2025 · Stayed in January 2025
Verified reviewGreat price, close to station, capsules can be locked to store items while away, outside patio, hot showers.
Poor airflow with capsule door closed, little confusing finding the place at first. Very small common area