The Hotel lobby staff are very friendly and helpful. When we asking on some direction, they are willing to help and give a very clear information to guide us to that place. The room views and services also very nice as well.

Stayed in July 2025

all good

excellent hotel and room space given the super price we got. i recommend as it is close to the airport. they offer shuttle to airport and MTR (train) station every 30min. breakfast buffet is a must, you got a discount when you book buffet a day before at the reception. the room was spacious and we got a nice view from the 16th floor. if i would say something, beds were a bit small for 2 adults but we may have not booked the bigger and pricy room given the fare. shops in front 7/23, couple of restaurants. you have also a bus station in front of the hotel that also take you to HK

Stayed in August 2025

Restaurant is a bit pricey. But overall Hong Kong is expensive anyway so it was expected.

The hotel is very clean. The kids loved the kids play room and pool area. Our room was also neat. We enjoyed their late night room service meals. It was really comfortable to stay in. The hotel is 7 minutes away from the airport and 12 minutes to Disneyland via Grab app. They have a free shuttle service to the airport and the cable cart rides. Staff is really friendly and helpful. There are lots of restaurants around the area too and a small 7/11.

Stayed in July 2025

Excellent welcome and care. The restaurants in the hotel were top-notch. Very friendly personnel.

Stayed in August 2025

N/a

Stayed in July 2025

The location of the Hotel is very closed to the airport and easy to get public trasnportation.

Stayed in August 2025

could not find one

our room location was perfect shuttle service from the airport and vice versa, and for tung chung station

Stayed in August 2025

The facilities were very clean and the room was very comfortable. The steak restaurant was awesome!

The breakfast was only one option a buffet for $35 USD. Expensive. They should have more options like just coffee and oatmeal or an egg.

Stayed in August 2025

Pricey for being in Hong Kong

Clean and accommodating

Stayed in July 2025

New construction area close to the hotel. Noisy guests.

Hotel with a friendly staff, perfect for a short layover. Comfortable shuttle service and good shopping center near-by.

Stayed in July 2025

That we only stayed one night!

We only stayed one night after a very late flight arrival. Receptionist was so cheerful even though it was 1.30am! She even managed to set up a late checkout which was a blessing as it meant we could have a lie in. We asked for a kids bed and it arrived within 5 mins. The room was comfortable and spotless. Breakfast was awesome. Lots of choice and staff were very helpful. Unfortunately a thunderstorm meant the pool was closed but we could see it from our window and it looked great. We went for a wander instead as my daughter wanted to see the ballroom. It was locked but a kind staff member opened it up so we could have a peak. This is a great hotel. High quality facilities and excellent staff. Practically it is 10 mins from the airport and so great for flight connections. You can also get into town easily via the shuttle bus to the MTR network. Great value for money if you are visiting and want to sight see but don't want to pay the crazy HK hotel prices in Central and TST.

Stayed in July 2025

Staff could be a little more friendly and presentable.

Very comfortable clean and efficient. Good food. Great breakfast. Very comfortable beds and amazing powerful shower.

Stayed in July 2025

Perfect location Sea view of the room.great place, great place for planned vacation. 100% enjoyed

Stayed in July 2025

no breakfast including where most of hotels like tis has breakfast included espceialy buffet one.

location and room views

Stayed in June 2025

Great staff, very clean and beautiful, awesome breakfast love it!

Stayed in July 2025

Restaurants lacking atmosphere and high level service.

Location, gym, pool, staff.

Stayed in July 2025

The overall experience was excellent, but if I had to point out one area for improvement, it would be the café downstairs next to the check-in area. While the staff were friendly, the coffee could be better, and the café itself could use a more stylish and modern layout to better match the high standard of the rest of the hotel.

Quiet with good water view, yet still very convenient with frequent and free shuttle service. The facilities were clean and modern, and the check-in and check-out process was handled friendly and professionally from start to finish. The room was spacious, clean, and stylishly designed, with a very comfortable and modern walk-in shower. The on-site restaurant was great, and my child especially loved the well-designed kids’ playground. Compared to Novotel Citygate Tung Chung, this hotel is far superior in every aspect—and surprisingly, even more affordable. Highly recommended.

Stayed in April 2025

Lacking in microwave that could be available in certain area if not in the room or if there is information should be available in the room. Better exhaust for the restroom. Luggage weighing scale in the lobby would be a big help to travellers.

Staff are friendly and constant bus service is available

Stayed in July 2025

The hotel breakfast was surprisingly expensive.

The hotel was conveniently located right next to the airport, easy for short, overnight layovers. Tung Chung neighborhood was also nice: Peaceful, but filled with cafes and restaurants.

Stayed in June 2025

The pillows. They were way too soft and flat for my liking.

Very modern and appears newly refurbished (or just extremely well maintained), rooms are spacious and well designed. Across the street there plenty of local joints for a meal. Shuttle bus makes it convenient to get to MTR station and airport.

Stayed in June 2025

Nothing

Everything was nice. A true 5 star hotel

Stayed in June 2025

Pool should be open till midnight

Stayed in June 2025

Nothing really. Loved everything! Thank you!!

I like how the staff is very accomodating, friendly and helpful.

Stayed in June 2025

The staff was exceptionally helpful

Stayed in May 2025