Reviews of Epoch Hotel
123 Tung Choi Street, Epoch Tower, Yau Tsim Mong District, Hong Kong, Hong Kong
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 12 January 2025 · Stayed in November 2024
Verified reviewLocation
Toilet flush problems and defective door lock. We got locked out of our room for a couple of hours. We got moved to an upgraded room later though.
Reviewed: 8 January 2025 · Stayed in January 2025
Verified reviewLocation
Cramped space, old facilities, not as it seemed like from the photos
Reviewed: 20 December 2024 · Stayed in December 2024
Verified reviewReviewed: 8 November 2024 · Stayed in November 2024
Verified reviewThe location is really easy to find. And although it is in the middle of the busy road, the room is absolutely quiet. The check in/out was straight forward and easy.
Some of the electric socket was not working...
Reviewed: 29 August 2024 · Stayed in July 2024
Verified reviewReviewed: 30 July 2024 · Stayed in July 2024
Verified reviewNothing I like. I suppose order 2 beds. There only one. I am very disappointed.
Horrible
Thank you so much for your opinions, we acknowledge your inconvenience of your stay, we will do our best to improve and satisfied your need. if any assistance are in needed, we would be so glad to help so just feel free to inform us. Hope to see you again, and wish you have a nice day.
Thank you so much for your opinions, we acknowledge your inconvenience of your stay, we will do our best to improve and satisfied your need. if any assistance are in needed, we would be so glad to help so just feel free to inform us. Hope t… Show more
Reviewed: 29 July 2024 · Stayed in July 2024
Verified reviewThis hotel is dirty, staff are not friendly. Very bad experience
Thank you so much for your opinions, we acknowledge your inconvenience of your stay, we will do our best to improve and satisfied your need. if any assistance are in needed, we would be so glad to help so just feel free to inform us. Hope to see you again, and wish you have a nice day.
Thank you so much for your opinions, we acknowledge your inconvenience of your stay, we will do our best to improve and satisfied your need. if any assistance are in needed, we would be so glad to help so just feel free to inform us. Hope t… Show more
Reviewed: 12 July 2024 · Stayed in July 2024
Verified reviewReviewed: 26 June 2024 · Stayed in June 2024
Verified reviewLocation only
Room n toilet facilities too pathetic, only 2 power plug in 1 room n only 1 in the other room. The on/off switch for lighting exposed and risky to touch.... poor maintenance .. rooms and downstairs a lot mosquitoes...
Thank you so much for your opinions, we acknowledge your inconvenience of your stay, we will do our best to improve and satisfied your need. if any assistance are in needed, we would be so glad to help so just feel free to inform us. Hope to see you again, and wish you have a nice day.
Thank you so much for your opinions, we acknowledge your inconvenience of your stay, we will do our best to improve and satisfied your need. if any assistance are in needed, we would be so glad to help so just feel free to inform us. Hope t… Show more
Reviewed: 8 May 2024 · Stayed in May 2024
Verified reviewReviewed: 8 May 2024 · Stayed in May 2024
Verified reviewLocated at the heart of Mongkok, few steps to restaurants, MTR and taxi station.
The room and bathroom are really tiny. No place to put toiletries in bathroom.
Thank you for your generous compliments and the opinions, the opinion has been accepted and taken seriously. We will do our best to create a more comfortable stay for our guest, looking forward for your next visiting.
Reviewed: 21 April 2024 · Stayed in April 2024
Verified reviewReviewed: 8 April 2024 · Stayed in April 2024
Verified reviewLocation was good.
Bed too hard. No bath mat and face washes. No power point next to the mirror. Not cleaned, shower and toilet. Ran out of cold water and couldn't shower last night of our trip.
Thank you for your opinions, we acknowledge the inconvenience of your stay, we will do our best to improve and satisfied your need. If any assistance are in needed, we would be so glad to help so just feel free to inform us. Hope to see you again, and wish you have a nice day.
Thank you for your opinions, we acknowledge the inconvenience of your stay, we will do our best to improve and satisfied your need. If any assistance are in needed, we would be so glad to help so just feel free to inform us. Hope to see you… Show more
Reviewed: 8 April 2024 · Stayed in March 2024
Verified reviewThe bedis comfort.
Staff services is very bad and the falicity is old even no tea and coffee.
Thank you so much for your opinions, we acknowledge your inconvenience and uncomfortable of your stay, we will do our best to improve and satisfied your need. Hope to see you again, and wish you have a nice day.
Reviewed: 26 March 2024 · Stayed in March 2024
Verified reviewoverall it was good. everything i needed for my short stay was available.
Thank you so much for your generous compliments. Your encouragement is our motivation to do the best. Wish you have a nice day!
Reviewed: 4 March 2024 · Stayed in March 2024
Verified reviewReviewed: 29 February 2024 · Stayed in December 2023
Verified reviewReviewed: 4 February 2024 · Stayed in January 2024
Verified reviewLocation .
One of the lift is broken.
Thank you for your compliments and opinions! We acknowledge the inconvenience you have at your stay, we are so glad to tell that the elevator is already back to service! Hope to see you next time!
Reviewed: 28 January 2024 · Stayed in January 2024
Verified reviewClean & comfortable. Near to MTR & food.
-
Thank you for your generous compliments, we are so glad that we provide a comfortable stay for your visit. We will do our best to make perfect services for our guest, hope to see you on the next visit!
Reviewed: 28 December 2023 · Stayed in December 2023
Verified reviewLocation Cleanliness
Operation like no staffs, no proper counter. The entire room only have 1 socket plug, we have to share. This is most terrible thing. Toilet and shower are separated, inconvenient to us. Not enough table space for us to place things.
Thank you for you useful opinions, we acknowledge your inconvenience when you stay, and we are doing our best to improve everything our guest need. Your opinions are important which make us improve until the best! Hope to see you soon for your next stay!
Thank you for you useful opinions, we acknowledge your inconvenience when you stay, and we are doing our best to improve everything our guest need. Your opinions are important which make us improve until the best! Hope to see you soon for y… Show more
Reviewed: 22 November 2023 · Stayed in November 2023
Verified reviewReviewed: 21 November 2023 · Stayed in October 2023
Verified reviewReviewed: 19 October 2023 · Stayed in October 2023
Verified reviewReviewed: 19 October 2023 · Stayed in October 2023
Verified reviewThe people very nice! Good service.
N/A
Thank you for your generous compliments for us, we will do our best to provide the best service to each of our guest. Wish you had a nice stay in our place and hope to see you next time.