Reviews of Shama Hub Metro South Hong Kong
Metro South Tower 2 43 Wong Chuk Hang Road, Wong Chuk Hang, Southern District, Hong Kong, Hong Kong
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Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewPeople here are super nice and helpful! I’m really appreciated them.
Dear Lu Chin, Thank you for staying at Shama Hub Metro South Hong Kong and your positive rating. We look forward to welcoming you back in the near future! Warmest regards, Kristy Shih Director, Operations Shama Hub Metro South Hong Kong
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 11 June 2025 · Stayed in June 2025
Verified reviewReviewed: 10 June 2025 · Stayed in June 2025
Verified reviewReviewed: 3 June 2025 · Stayed in May 2025
Verified reviewReviewed: 3 June 2025 · Stayed in June 2025
Verified reviewReviewed: 30 May 2025 · Stayed in May 2025
Verified review1. V convenient location 5 min walk to MTR station and shopping mall w amenities. 2. Spacious room w good lighting 3. 2x Award winning F&B outlets on site w discounts to hotel guests. 4. Nice toiletries
1. Room doors are heavy, difficult to open 2. The bin in the kitchen area is tiny. No bins in the bedroom area, large bin in bathroom. 3. Front desk staff are friendly but inexperienced. 4. No drinking water in the room and one has to buy bottled water or obtain from common area on 3rd floor. 5. Hotel is difficult to access by car as drop off point is at the back on small road. 6. Housekeeping: one day a card was pushed through my door at 10.40AM saying as my do not disturb light was on they could not clean the room so I had to request. This is hard as I do a lot of my work online in the room. 7. Bed too hard for my personal liking
Dear SanLY, Thank you very much for staying at Shama Hub Metro South Hong Kong and your positive rating. Regarding your concern about no drinking water in the rooms, please allow us to explain it. As of 2024, the Hong Kong government has implemented a plastic-free policy, hotels are banned from providing in-room plastic-bottled water for free. In compliance with this regulation, we have discontinued the provision of bottled water in an effort to reduce our environmental impact. With regards to your comment on our staff, we will communicate this to the relevant department and discuss improvement and training plans for our staff. Thank you for your valuable comment. We look forward to welcoming you back in the near future! Warmest regards, Kirsty Shih Director, Operations Shama Hub Metro South Hong Kong
Dear SanLY, Thank you very much for staying at Shama Hub Metro South Hong Kong and your positive rating. Regarding your concern about no drinking water in the rooms, please allow us to explain it. As of 2024, the Hong Kong government has … Show more
Reviewed: 9 May 2025 · Stayed in May 2025
Verified reviewReviewed: 3 May 2025 · Stayed in May 2025
Verified reviewReviewed: 24 April 2025 · Stayed in April 2025
Verified reviewReviewed: 17 April 2025 · Stayed in April 2025
Verified reviewReviewed: 7 April 2025 · Stayed in March 2025
Verified reviewReviewed: 3 April 2025 · Stayed in March 2025
Verified reviewThe hotel is relatively new, the room is quite nice, very clean and the beds are really comfy..... the maid service was impeccable at her job and we really appreciated that.
The front desk staff are aloof,,,,,, we booked 2 rooms to be close to one-another as my son was traveling with me, however they separated us by over 20 floors stating they were full. Our booking was for 8 days, but due to the poor location, the 20 floors separation, and the fact TAXIS cannot find the place,,,, we asked to reduce our stay from 8 to 4 nights,,,,, they refused even though they said the hotel was full (which is was not),,, they point blank refused. The bedding was not changed for 4 nights, and irrespective of asking and asking front desk for the rooms to be cleaned each morning, arriving back at the hotel at 9pm we found the rooms NOT CLEANED. The elevators are super confusing with the key card not working in time - off you go to another floor, or pass reception before you know it. Location is terrible..... great for the metro, however no taxi could find it, and we almost missed the flight because of this..... The mountain view was less than impressive,,,, it was a street view. Sorry the above has more negatives than positives, however, we visit HK many times a year and this newly opened establishment appears to have management issues. Even if they offered this hotel free of charge, we would not go back.
Dear David, Thank you for staying at Shama Hub Metro South Hong Kong. Regarding your comments about the staff service, housekeeping service, and difficulty for taxi finding entrance, we have flagged it to the responsible department for future improvement. Thanks for your valuable comment. We look forward to welcoming you back in the near future! Warmest regards, Kirsty Shih Director, Operations Shama Hub Metro South Hong Kong
Dear David, Thank you for staying at Shama Hub Metro South Hong Kong. Regarding your comments about the staff service, housekeeping service, and difficulty for taxi finding entrance, we have flagged it to the responsible department for fu… Show more
Reviewed: 30 March 2025 · Stayed in March 2025
Verified reviewThis hotel is excellent, very well presented, and the facilities are superb. Aside from our room, we particularly liked the shared kitchen and the gym; additionally, it offers laundry facilities that are free to use. The area around the hotel is nothing special, but it is a short walk to the nearest metro and shopping centre.
There was nothing wrong with this hotel.
Dear James, Thank you for taking the time to share with us your experience at Shama Hub Metro South Hong Kong and your positive rating. We look forward to welcoming you back in the near future! Warmest regards, Kirsty Shih Director, Operations Shama Hub Metro South Hong Kong
Dear James, Thank you for taking the time to share with us your experience at Shama Hub Metro South Hong Kong and your positive rating. We look forward to welcoming you back in the near future! Warmest regards, Kirsty Shih Director, Ope… Show more
Reviewed: 30 March 2025 · Stayed in March 2025
Verified reviewWould have been good to have a cook top in the room not just a microwave. Had all the kitchen hardware but nothing to cook on.
Dear Kosovich, Thank you for taking the time to share with us your experience at Shama Hub Metro South Hong Kong and your positive rating. We look forward to welcoming you back in the near future! Warmest regards, Kirsty Shih Director, Operations Shama Hub Metro South Hong Kong
Dear Kosovich, Thank you for taking the time to share with us your experience at Shama Hub Metro South Hong Kong and your positive rating. We look forward to welcoming you back in the near future! Warmest regards, Kirsty Shih Director, … Show more
Reviewed: 28 February 2025 · Stayed in January 2025
Verified reviewRoom is good size. Close to MTR station and bus, close to restaurants
Room is noice . Air conditioning is very noise. Electricity curtains are not working properly
Dear Flora, Thank you for staying at Shama Hub Metro South Hong Kong and your positive rating. Regarding your comments about the air conditioner and the e;ectricity curtains, we have flagged it to the responsible department for future improvement. Thanks for your valuable comment. We look forward to welcoming you back in the near future! Warmest regards, Kirsty Shih Director, Operations Shama Hub Metro South Hong Kong
Dear Flora, Thank you for staying at Shama Hub Metro South Hong Kong and your positive rating. Regarding your comments about the air conditioner and the e;ectricity curtains, we have flagged it to the responsible department for future imp… Show more
Reviewed: 28 February 2025 · Stayed in February 2025
Verified reviewReviewed: 28 February 2025 · Stayed in February 2025
Verified reviewIt depends on what types of rooms you picked. I had been in and out for 3 times during my stays.The lower level rooms are not good especially 3rd floor. Rm 304 is very noisy, electric curtain is not working. However, I also stayed in upper floor suite, with the size 41-42 square meters. It’s a very good and comfortable room if you don’t mind to pay more. In general, it’s quite comfortable hotel. Clean and nice. Very convenient, close to MTR and bus stop. Shopping mall and restaurants within in walking distance.
The gym room is smelly. It’s smelly like some kind of chemical smell in air. I couldn’t stand for that. I left after 10min and never visited the gym again even though I stayed in this hotel for more than 3 weeks . Luggages storage needs a fee. The hotel staffs are more like the office clerk rather than the hotel staff . One of the staff dropped me the luggage trolley outside my room and left. I need to take 7 luggages one by one to the trolley by myself. It’s disappointed Well, this is a very new hotel, they may need more time to train their staff and improve their service.
Dear Flora, Thank you for staying at Shama Hub Metro South Hong Kong and for taking the time to share your experience with us. With regards to your comment on our staff, we will communicate this to the relevant department and discuss improvement and training plans for our staff. Thank you for your valuable comment. Regarding your comments on the smell of the gym room, we have flagged it to the responsible department for future improvement. We hope that we will have the opportunity to welcoming you back to Shama Hub Metro South. Warmest regards, Kirsty Shih Director, Operations Shama Hub Metro South Hong Kong
Dear Flora, Thank you for staying at Shama Hub Metro South Hong Kong and for taking the time to share your experience with us. With regards to your comment on our staff, we will communicate this to the relevant department and discuss imp… Show more
Reviewed: 15 February 2025 · Stayed in November 2024
Verified reviewReviewed: 13 February 2025 · Stayed in February 2025
Verified review- Very spacious room for Hong Kong - Easy transportation by MTR and buses - Quiet and clean room - Great value for money
We put up the "make the room" sign but the room was not cleaned. Otherwise all is good.
Dear Zihan, Thank you very much for staying at Shama Hub Metro South Hong Kong and your positive rating. Regarding your comments about the absence of cleaning service, we have flagged it to the responsible department for future improvement. We look forward to welcoming you back in the near future! Warmest regards, Kirsty Shih Director, Operations Shama Hub Metro South Hong Kong
Dear Zihan, Thank you very much for staying at Shama Hub Metro South Hong Kong and your positive rating. Regarding your comments about the absence of cleaning service, we have flagged it to the responsible department for future improveme… Show more
Reviewed: 13 February 2025 · Stayed in February 2025
Verified reviewThe room is large and clean, with convenient appliances. Its location is great : 5 min away from a metro station and a mall.
Noise from the road
Dear Zoé, Thank you very much for staying at Shama Hub Metro South Hong Kong and your positive rating. Regarding your comments about the soundproofing of the room, we will include it in our future hotel enhancement plan. Thank you for your valuable comments. We look forward to welcoming you back in the near future! Warmest regards, Kirsty Shih Director, Operations Shama Hub Metro South Hong Kong
Dear Zoé, Thank you very much for staying at Shama Hub Metro South Hong Kong and your positive rating. Regarding your comments about the soundproofing of the room, we will include it in our future hotel enhancement plan. Thank you for you… Show more
Reviewed: 9 February 2025 · Stayed in November 2024
Verified reviewEverything
Nothing
Dear Christina Chi Kit, Thank you for taking the time to share with us your experience at Shama Hub Metro South Hong Kong and your positive rating. We look forward to welcoming you back in the near future! Warmest regards, Kirsty Shih Director, Operations Shama Hub Metro South Hong Kong
Dear Christina Chi Kit, Thank you for taking the time to share with us your experience at Shama Hub Metro South Hong Kong and your positive rating. We look forward to welcoming you back in the near future! Warmest regards, Kirsty Shih D… Show more
Reviewed: 1 February 2025 · Stayed in January 2025
Verified reviewVery clean & aesthetic rooms, peaceful views of the hill behind the hotel.
Breakfast options around are a little limited.
Dear Clare, Thank you for taking the time to share your experience at Shama Hub Metro South Hong Kong. We appreciate your positive feedback regarding our clean and aesthetic rooms, as well as the peaceful views. Regarding your comment on breakfast options, please note that the restaurant is outsourced and not part of our hotel. We will certainly pass your feedback along to them for their consideration. We look forward to welcoming you back in the near future! Warmest regards, Kirsty Shih Director, Operations Shama Hub Metro South Hong Kong
Dear Clare, Thank you for taking the time to share your experience at Shama Hub Metro South Hong Kong. We appreciate your positive feedback regarding our clean and aesthetic rooms, as well as the peaceful views. Regarding your comment on… Show more
Reviewed: 28 January 2025 · Stayed in January 2025
Verified reviewWe ordered a bigger room, and it was spacious for HK standard. Great with washing machine. Location with great access to MTR and mall with eateries.
Dear Renee, Thank you for taking the time to share with us your experience at Shama Hub Metro South Hong Kong and your positive rating. We look forward to welcoming you back in the near future! Warmest regards, Kirsty Shih Director, Operations Shama Hub Metro South Hong Kong
Dear Renee, Thank you for taking the time to share with us your experience at Shama Hub Metro South Hong Kong and your positive rating. We look forward to welcoming you back in the near future! Warmest regards, Kirsty Shih Director, Ope… Show more
Reviewed: 24 January 2025 · Stayed in January 2025
Verified reviewThe hotel is very quiet, even though it is in front of the highway. Our room was well conceived, cosy, clean, and well-equipped. The laundry room was a big plus.
Dear Germany, Thank you for taking the time to share with us your experience at Shama Hub Metro South Hong Kong and your positive rating. We look forward to welcoming you back in the near future! Warmest regards, Kirsty Shih Director, Operations Shama Hub Metro South Hong Kong
Dear Germany, Thank you for taking the time to share with us your experience at Shama Hub Metro South Hong Kong and your positive rating. We look forward to welcoming you back in the near future! Warmest regards, Kirsty Shih Director, O… Show more