Reviews of Rosewood Hong Kong 5 stars
Victoria Dockside, 18 Salisbury Road, Tsim Sha Tsui, Kowloon, Yau Tsim Mong District, Hong Kong, Hong Kong
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Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewReviewed: 10 May 2025 · Stayed in May 2025
Verified reviewReviewed: 3 May 2025 · Stayed in May 2025
Verified reviewReviewed: 27 April 2025 · Stayed in April 2025
Verified reviewReviewed: 4 April 2025 · Stayed in March 2025
Verified reviewReviewed: 3 April 2025 · Stayed in March 2025
Verified reviewReviewed: 9 March 2025 · Stayed in March 2025
Verified reviewReviewed: 21 February 2025 · Stayed in February 2025
Verified reviewgood bed room.
Food assortment of Club.
Thank you very much for sharing your experience with us. My sincere apology that the service did not meet with your expectation. We had taken immediate action to brief the respective associate accordingly and refreshment training will also be conducted for needed enhancement. Understand my team had reached out to you to address your concern. We sincerely look forward to another opportunity in the near future to welcome you back for another lovely and wonderful visit. With kind regards Hugo Montanari Managing Director
Thank you very much for sharing your experience with us. My sincere apology that the service did not meet with your expectation. We had taken immediate action to brief the respective associate accordingly and refreshment training will also … Show more
Reviewed: 16 February 2025 · Stayed in February 2025
Verified reviewThe breakfast was absolutely fantastic and the service was unbelievable. What can you say when it’s perfect?
I really don’t think you should change anything you have thought through all the bells and whistles. The service could not have been any better.
Thank you very much for sharing your experience with us. Delighted to learn that our breakfast selection and the attentive service from the team had helped made your stay even more enjoyable and memorable. The team join me in looking forward to welcoming you back in the near future for another lovely and wonderful visit. With kind regards Hugo Montanari Managing Director
Thank you very much for sharing your experience with us. Delighted to learn that our breakfast selection and the attentive service from the team had helped made your stay even more enjoyable and memorable. The team join me in looking forwar… Show more
Reviewed: 16 February 2025 · Stayed in February 2025
Verified reviewReviewed: 26 January 2025 · Stayed in January 2025
Verified reviewI love the spacious room, amazing view and breathtaking view heated pool.
The breakfast que is hilarious and lift waiting time is long also.
Thank you very much for sharing your experience with us. Delighted to learn that our spacious guestroom, the view and facilities had made such an impression. Your comments are well noted and we should share them with our team accordingly. We sincerely look forward to welcoming you back in the near future for another lovely and wonderful visit. With kind regards Hugo Montanari Managing Director
Thank you very much for sharing your experience with us. Delighted to learn that our spacious guestroom, the view and facilities had made such an impression. Your comments are well noted and we should share them with our team accordingly. W… Show more
Reviewed: 12 January 2025 · Stayed in January 2025
Verified reviewReviewed: 5 January 2025 · Stayed in January 2025
Verified reviewReviewed: 4 January 2025 · Stayed in January 2025
Verified reviewReviewed: 31 December 2024 · Stayed in December 2024
Verified reviewWe moved to this hotel on the 26th december for 2 nights after 3 nights at St Regis and experiencing some very unpleasant matters. The hotel is great, service was excellent, there were plenty of dining options offered inside the hotel, a very well-equipped gym with a beautiful harbor view. We dined at the chinese restaurant (The Legacy House), food was excellent and service was great too from the hostess who welcomed us and brought us to our seats to the staff who took great care of us from the start till the end of our meal.
Only hiccup was during our departure, we booked a hotel limousine to the airport, we got the bellman to collect our luggages from our room to load it on the car as we went down to check out. The bellman who took our luggages were nowhere to be found, other bellman had no idea where our car or luggages were. Took them 10-15 mins to figure it out. It's nothing major but just a small patch of discomfort in what was otherwise a 10/10 stay for us.
Thank you very much for sharing your experience with us. Delighted to learn that our culinary selection and the attentive service from the team, particularly from The Legacy House, had helped made your stay the most enjoyable and memorable. My sincere apology that the bell service did not meet with your expectation. Your feedback were well acknowledged and we should review them with our respective team closely for needed enhancement. We sincerely look forward to welcoming you back in the near future for another lovely and wonderful visit. With kind regards Hugo Montanari Managing Director
Thank you very much for sharing your experience with us. Delighted to learn that our culinary selection and the attentive service from the team, particularly from The Legacy House, had helped made your stay the most enjoyable and memorable.… Show more
Reviewed: 25 December 2024 · Stayed in October 2024
Verified reviewReviewed: 13 November 2024 · Stayed in October 2024
Verified reviewLocation is excellent; only a short walk from several Metro stations and the Star Ferry. View is wonderful. Room was marvellous; bathroom with double shower and basins, and the beautiful bath placed centrally - wardrobe area spacious and plenty of amenities within reach - nice touch putting a plug socket in the cupboard so I could use hair tools at the mirror with my outfit - bed so comfortable, and more nice touches like the phone charging pad on the bedside table and plug adaptors left around for convenience - the sofa even had hidden plug sockets in the arm, genius! The spa is wonderful; along with the jacuzzi overlooking the harbour (from the female one anyway) there is a stunning marble sauna and a cold pod where you can have freezing air pummelling you from all sides. The gym is well apportioned and was very empty during my stay - they also considerately provide headphones if needed.
Unimpressed that a charge (albeit very small) was added to my bill for the provision of toiletries during my stay. This just seems mean and stingy considering the price of the room.
Thank you very much for sharing your experience with us. Delighted to learn that our facilities and guestroom view had made such an impression for your stay. The charge reflected on your bill was based on government regulations, your kind understanding is much appreciated. We sincerely look forward to welcoming you back in the near future for another lovely and wonderful visit. With kind regards Hugo Montanari Managing Director
Thank you very much for sharing your experience with us. Delighted to learn that our facilities and guestroom view had made such an impression for your stay. The charge reflected on your bill was based on government regulations, your kind u… Show more
Reviewed: 4 November 2024 · Stayed in November 2024
Verified reviewReviewed: 19 October 2024 · Stayed in October 2024
Verified reviewReviewed: 24 September 2024 · Stayed in September 2024
Verified reviewThe facility is great
Inability to get a reservation at the restaurants
Thank you very much for sharing your experience with us. Delighted to learn that you enjoyed our hotel facilities. Your comments are well noted and we should share them with our team accordingly. It would be our pleasure to welcome you back in the near future for another lovely and wonderful visit. With kind regards Hugo Montanari Managing Director
Thank you very much for sharing your experience with us. Delighted to learn that you enjoyed our hotel facilities. Your comments are well noted and we should share them with our team accordingly. It would be our pleasure to welcome you back… Show more
Reviewed: 23 September 2024 · Stayed in September 2024
Verified reviewReviewed: 20 September 2024 · Stayed in August 2024
Verified reviewNone
Dirty and noisy
Thank you very much for sharing your experience with us. My sincere apology that the room did not meet your approval. Your feedback were well acknowledged and we should review them with our respective team accordingly for the needed enhancement. We sincerely look forward to another opportunity to welcome you back in the near future for another lovely and wonderful visit. With kind regards Hugo Montanari Managing Director
Thank you very much for sharing your experience with us. My sincere apology that the room did not meet your approval. Your feedback were well acknowledged and we should review them with our respective team accordingly for the needed enhance… Show more
Reviewed: 18 September 2024 · Stayed in September 2024
Verified reviewRoom was spacious, the material and design were from the top notch. Staffs were professional and helpful.
The swimming pool was kind of cold facing right at the Victoria Harbour, excellent view but nothing they can do with the wind.
Thank you very much for sharing your experience with us. Delighted to learn that our guestroom and the attentive service from the team had helped made your stay even more enjoyable and memorable. We sincerely look forward to welcoming you back in the near future for another lovely and wonderful visit. With kind regards Hugo Montanari Managing Director
Thank you very much for sharing your experience with us. Delighted to learn that our guestroom and the attentive service from the team had helped made your stay even more enjoyable and memorable. We sincerely look forward to welcoming you b… Show more
Reviewed: 2 September 2024 · Stayed in September 2024
Verified reviewThe view from the room and pool were jaw dropping. The hardware is definitely impressive on every floor. Very new and luxurious hotel. Staff contactable by WhatsApp and put in effort to help with restaurant booking. The black out curtains were great, overslept the next day 😂 Guest service always pick up after one or two rings and address you immediately by name. All staff friendly and eager to help
For a 6* hotel, thought check in would be sit-down with a welcome drink. Staff are quite Asian in that when you pass them they tend to look down rather than say hi. As what another review says, staff can do more to explain about the hotel during check in. Indeed guests have to ask all the questions including how to get to the station, where the respective restaurants are, or what the credits can be used for. Can easily provide hair ties at gym/pool since room has them. Staff at pool didn't know where to get them. While I'm grateful they allowed me to pack the high tea I couldn't finish, the packaging can be more presentable instead of a generic brown bag.
Thank you very much for sharing your experience with us. Delighted to learn that the view from our guestroom and swimming had made such an impression to you. My sincere apology that the service did not live up to your expectations. Your feedback are well acknowledged and we should review them closely with our respective teams to ensure attentive and thoughtful services are upheld at all times. We sincerely look forward for another opportunity in the near future for another lovely and wonderful visit. With kind regards Hugo Montanari Managing Director
Thank you very much for sharing your experience with us. Delighted to learn that the view from our guestroom and swimming had made such an impression to you. My sincere apology that the service did not live up to your expectations. Your fee… Show more
Reviewed: 2 September 2024 · Stayed in September 2024
Verified reviewlocation is great, have to say hardware is very great and beautiful, i like the concept too.
some staff is not well trained. had body massage with my friend, the therapist my friend had who has no skill, this is actually a very surprised to us. thought Rosewood has well trained therapist but was very disappointed. after the treatment they just asked us to sign the bill without asking how was the treatment. plus when we went to Chinese restaurant at 6:30 pm, the staff first asked us to wait, then told us to wait again because she needed another staff to let her know the seat , then other staff came to us 10 mins late and told us they fully booked so no seat available. so disappointed so i made call to guet service, then restaurant manger called back and say they just had cancellation so could accommodate us. you know we thought the staff just made a lie to us, for hotel staying guests for no reason.
Thank you very much for sharing your experience with us. My sincere apology that the visit to Asaya and The Legacy House did not meet your expectations. Rest assured your feedback are well acknowledged and we should review them closely with our respective teams for needed enhancement for the way forward. We are happy to learn that our hardware was well received and appreciated. We sincerely look forward for another opportunity to welcoming you back in the near future for another lovely and wonderful visit. With kind regards Hugo Montanari Managing Director
Thank you very much for sharing your experience with us. My sincere apology that the visit to Asaya and The Legacy House did not meet your expectations. Rest assured your feedback are well acknowledged and we should review them closely with… Show more