The air conditioning was very cold in common areas

Everything

Stayed in August 2025

Sometimes had to wait up to 10-15 mins for elevator during the day

Great hotel and breakfast, gave me an amazing view from my room when I asked for one

Stayed in July 2025

The room and view were perfect. The swimming pool was very well attended to and the buffet breakfast was exceptional.

Stayed in July 2025

Lifts slow as under some renovations . Food expensive .

Very clean and comfortable

Stayed in July 2025

Small number of sunbeds on the poll. The interior of the rooms looks quite old and doesn't correspond to a 5-star hotel (hotels with a lower star rating have more decorated rooms) The rooms are quite small and at times there is an unpleasant smell of dampness and you have to work on that moment!

The hotel is in a perfect location and practically connected to the Hong Kong Convention and Exhibition Centre via a pedestrian zone connected to an entire section of Wan Chai, making it incredibly easy to walk the entire section. The hotel looks great from the outside, the pool used by both the Renaissance and Grand Hyatt hotels is great and large. The service of the staff and reception are top notch. The exterior and interior of the hotel is very clean, a wonderful breakfast in a restaurant with a large selection. Large and modern gym. But I must mention that although the view from the rooms to the harbor is breathtaking,

Stayed in July 2025

Nothing I didn’t like however breakfast was sometimes too busy to sit in the restaurant on two occasions we had to sit in the overflow.

Spacious property, however rooms a little on the small side. Lovely views of the harbour. Isaac at concierge was outstanding!!

Stayed in July 2025

they saying there is Halal Food but nothing and as an international brand they don't have the basic of Halal food service

location only

Stayed in July 2025

The basic etiquette of the front desk staff could be better. I think this is their basic requirement; instead of seeing my yellow skin (average attitude) and then hearing my fluent English, their attitude becomes excellent!

The breakfast here is amazing.

Stayed in June 2025

The elevators were being serviced and there was a sign on every floor saying to press all the buttons to call an elevator. This made people press both up and down on every floor, meaning the elevator took *FOREVER* to get anywhere as it was constantly stopping

Everything was beautiful, with a great room, excellent view, fantastic breakfast, and helpful staff. I wish I was staying longer so I could have enjoyed the pool

Stayed in June 2025

Nada

Location is best parent clean rooms. AC could be a little cold but still very nice hotel with nice views with access to trains, taxis and ferries. Right next to the harbor in a five minute walk too many things that you would want to need. The restaurant and hotel was pretty tasty. That all you can eat lobster night on Monday.

Stayed in June 2025

So at hotel. Solid stay. Close to multiple things that you need such as taxis fairies and train stations. Safe clean neighborhood. Nice views of the harbor. Good bar and restaurant in the hotel. Close to local shopping as well attentive staff. A very solid day with 100% use it again.

Stayed in June 2025

Great location in Wanchai with a great view of the harbour if you book a harbour room. Great swimming pool as well for those hot afternoons.

Stayed in June 2025

Buffet restaurant at breakfast could have more staff.

Easily accessible by public transit. Very comfortable bed after jet lag. Great harbour view. Excellent buffet choices including gluten free.

Stayed in June 2025

Lifts stopping at every second floor and no one there to get on board A/c in room not effective Weird access to pool felt very uncomfortable and odd Did not like having to walk through cloud of cigar smoke to get to pool and prevented from getting in by super long barrier ???? No real bar to relax in for a drink. The restaurant/bar was too formal for stopping in for a nightcap or drink.

Beautiful young Thai intern on front door was absolutely wonderful Excellent breakfast kudos to Moodle soup cook

Stayed in June 2025

The wait times for the lift in peak times exceeded 15 mins.

Wonderful large balcony room with harbour views. Well appointed room with attention to detail. Comfortable bed. The breakfast was excellent. Ideal location with lots of restaurants around and convenience stores.

Stayed in February 2025

Beds were very hard. Access to the pool was not convenient, you had to walk up the other end through the smoking area to get to it.

Good breakfast options. Good location. Pool was lovely.

Stayed in May 2025

The shower handle water pressure was very slow & not strong enough 😑

The View

Stayed in May 2025

Hotel elevators are under renovation, a bit of chaos waiting and taking elevators especially when someone is waiting downstairs for meeting, but it is temporary, hope they will be more efficient next time we visit HK, and we will definitely stay here again in the future.

View of the room was fantastic, hotel staff were very friendly and polite, location is super convenient, concierge was expensive helpful and friendly, offering help all the time, the best hotel I ever stayed in HK.

Stayed in May 2025

The capacity of lifts, had to wait long sometimes.

The quality of services overall and the geographical situation.

Stayed in May 2025

Pricy average food at pool bar (but I think it’s owned by the Hyatt)

High floor harbour view room was amazing

Stayed in May 2025

The window wasn't that clean

Room and the view

Stayed in April 2025

Clean and comfortable. Staff were helpful.

Stayed in February 2025

Locality is limited for shopping and dining

Trusted brand great location for exhibitors

Stayed in April 2025

Excellent breakfast

Stayed in February 2025